Jazz G. Email & Phone Number

Melbourne, Vic, Au

• Led the development, implementation, monitoring, and scaling of the Customer Participation Framework as part of LCHS’ strategy, successfully embedding the voice of individuals with Lived and/or Living Experience into organisational processes.• Project managed 43 service improvement and design initiatives over three years, leading to enhanced service delivery and better alignment with customer needs.• Developed and implemented performance management systems to track and report on all… Show more • Led the development, implementation, monitoring, and scaling of the Customer Participation Framework as part of LCHS’ strategy, successfully embedding the voice of individuals with Lived and/or Living Experience into organisational processes.• Project managed 43 service improvement and design initiatives over three years, leading to enhanced service delivery and better alignment with customer needs.• Developed and implemented performance management systems to track and report on all initiatives, as well as providing strategic recommendations to the executive and the board.• Established and collaboratively led the growth of multiple advisory groups, including the Customer Voice Group and First Nations Advisory Group, to ensure diverse perspectives are integrated into strategic planning and operations.• Developed risk mitigation strategies to ensure the sustainable and effective implementation of the Customer Participation Framework.• Provided leadership and advice across the organisation, guiding the integration of Lived Experience participation into strategic and operational planning processes.• Prepared and presented comprehensive briefing papers and reports to the Executive and Board, contributing to informed decision-making and strategic alignment.• Developed, managed, and reported on the budget, ensuring financial oversight for the implementation of the Customer Participation Framework. Show less

Melbou

• Conducted in-depth assessments to holistically evaluate the psychosocial, emotional, and physical needs, and aspirations of approximately 20 residents.• Designed and executed personalised plans that aligned with the goals of each resident, ensuring their needs were met.• Strategically planned, developed, and implemented a comprehensive lifestyle enrichment program, enhancing the overall well-being and quality of life for approximately all 80 residents.• Facilitated large group… Show more • Conducted in-depth assessments to holistically evaluate the psychosocial, emotional, and physical needs, and aspirations of approximately 20 residents.• Designed and executed personalised plans that aligned with the goals of each resident, ensuring their needs were met.• Strategically planned, developed, and implemented a comprehensive lifestyle enrichment program, enhancing the overall well-being and quality of life for approximately all 80 residents.• Facilitated large group activities and outings to improve the social and emotional well-being of residents, fostering a strong sense of community and engagement. Show less

Melbourne, Victoria, Australia

• Supervised, coached, and managed a team of 15+ Support Workers to deliver person-centred care for 7 residents, ensuring alignment with organisational standards and objectives.• Engaged with a diverse range of stakeholders, including staff, health professionals, family members, funding bodies, and senior management, to coordinate and enhance resident care.• Managed the budget for Supported Residential Accommodation, ensuring financial resources were allocated effectively to support… Show more • Supervised, coached, and managed a team of 15+ Support Workers to deliver person-centred care for 7 residents, ensuring alignment with organisational standards and objectives.• Engaged with a diverse range of stakeholders, including staff, health professionals, family members, funding bodies, and senior management, to coordinate and enhance resident care.• Managed the budget for Supported Residential Accommodation, ensuring financial resources were allocated effectively to support high-quality care.• Established and enforced care standards, providing leadership and constructive feedback to staff to ensure adherence to quality care protocols. Show less

Melbourne, Victoria, Australia

• Supported individuals with complex needs to cultivate independence through tailored support and guidance.• Developed and managed comprehensive support management and risk assessment plans, ensuring safety and effectiveness in care delivery.• Led, trained, and mentored staff to deliver exceptional person-centred care, fostering a culture of empathy and respect.

Manchester, England, United Kingdom

• Hosted and facilitated live forums, moderating content and ensuring safeguarding protocols for young people navigating mental health challenges.• Authored and edited articles focused on youth mental health and self-care, driving awareness and fostering supportive communities.

Manchester, England, United Kingdom

• Supported individuals with complex needs to achieve greater independence through tailored support.• Developed and managed comprehensive support management and risk assessment plans, ensuring safety and personalised care.• Led, mentored, and trained staff to deliver exceptional person-centred care, fostering a culture of compassion and excellence.

Melbourne, Victoria, Australia

• Welcomed and assisted patients, ensuring a positive experience from attending clinics to leaving.• Oversaw daily tasks like scheduling, billing, and patient records.• Organised and prepared consulting sessions.• Assisted in planning and coordinating patient care, such as booking surgeries.

Master Of Social Impact, Hd Average

The Master of Social Impact (MSI) is a program tailored for high-achieving professionals, blending theoretical knowledge with practical.

Bachelor Of Social Sciences, Behavioural Studies, D Average

This degree was credited with previous communications-based study completed at University of Melbourne and Melbourne Polytechnic.