Jazzama Perry Email & Phone Number

Remote

Assisted users with technical issues, providing troubleshooting support for common IT problems.Provided onboarding and offboarding support, ensuring seamless transitions.Instructed users on the optimal use of various equipment and systems.Received and reviewed prescription orders from the pharmacy EMR, verifying their accuracy and completeness.Triaged and prioritized incoming prescription orders based on urgency and patient needs.Maintained accurate and organized prescription records.Collaborated with pharmacy staff to ensure efficient and timely filling of prescriptions.Processed prescription orders following established protocols and regulations.Coordinated with insurance providers and billing specialists to verify coverage, process prior authorizations, and handle claims.Managed prescription returns, refunds, or exchanges in compliance with applicable policies.Stayed updated on healthcare regulations and industry trends related to prescription processing.Assisted in developing and maintaining SOPs for prescription coordination.Ensured compliance with all relevant laws and regulations governing prescription processing and patient privacy (e.g., HIPAA).Managed multiple projects and collaborated with industry leaders such as Mark Cuban, Eli Lilly, Southern Script, Equiscript, and Optum.Processed prior authorizations and managed refund processes before system automation.Expertly triaged, refilled, and canceled prescriptions, maintaining high accuracy and patient satisfaction.Trained in Retool, Salesforce, Pioneer Truepill EMR, TPCS, and TP Dash.Delivered outstanding customer service through inbound and outbound calls.Collaborated with sales and customer service departments to resolve billing discrepancies, leading to a 15% decrease in billing errors.Managed the processing of refunds for over 100 patients, ensuring accurate and timely reimbursement in alignment with healthcare policy standards.

Livingston Nj

• Managed Scheduling for staff of over 100 Nurses• Conducted continuing medical education of staff members.• Revised/deployment of protocols for department about clinical practices and procedures.• Developed a system to optimize the insurance authorization process, fostering seamless communication among insurance companies, case managers, case management technicians, and skilled nursing facilities. Managed medical records and acquired records to use as supporting documentation for information requests and correspondence.• Managed Medical billing and Prior Authorization• Reviewed claim denials and payer requirements for corrective action• Researched and replied to insurance, patient, and internal customer inquiries.• Coordinated with payroll department to verify information on working hours.• Documented census for each unit and scheduling nursing staff to ensure that each unit was staffed to matrix.

Edison, New Jersey, United States

Performed interviewsVerified and recorded Medical LicensesProcessed background checks Confirmed IdentificationProvided and explained orientation documentsApproved and processed timesheetsCommunicated with skilled nursing facilities and assisted with staffing for RNs and LPNsCreated a weekly schedule for 35 employees

United States

• Oversaw the operations of a postal retail store, where I was responsible for managing a team of 10 carriers and 5 clerks.• Improved customer experience by overseeing three multi-faceted modular redesign projects on a weekly basis.• Guaranteed compliance with company policies and procedures by holding hourly Associates accountable, maintaining quality assurance standards, developed, and implemented plans of action to correct insufficiencies.• Drove financial performance of the assigned area by ensuring sales and profit goals were achieved by identifying and delegating responsibilities for employees.• Perform daily transactions of $15,000+ while upselling to meet daily revenue targets and increase average order value (AOV)• Direct team members to appropriate HR contacts for administration support and education on leave of absence, FMLA, and ADA Disability inquiries for incoming and outgoing employees• Assist in training new hires on Point-Of-Sale (POS) and other workforce management systems.• Build a rapport with regular customers and maintain effective, professional relationships with store employees and vendors.• Follow all company standards regarding paperwork, time management, cash management and loss prevention, and revenue.• Audited and tracked high volume inventory.• Performed data entry in software tool for tracking packages.• Ensured accuracy of the right inventory load per service vehicle.• Provides a safe working environment in accordance with OSHA standards and maintain a clean and organized accident-free work area.• Take pride in every aspect of work duties and perform it with energy and enthusiasm to create an enjoyable environment for customers.