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Recruiting SDE

Assisted Groups, Conventions, and Resort Specialist teams at the Disney Reservation Center with resort reservations regarding conventions, sporting events, weddings, runDisney events, tickets, and Disney’s Magical Express. Assisted Guests at Disney Planning Center locations at luxury resort locations, such as the Four Seasons Resort Orlando and Golden Oak Residents.Member of Core Opening Team for new Disney Planning Center’s throughout Central Florida: Amway Arena, Disney Springs Ticket Center, Disney Swan Planning CenterRecognized monthly for Top Sales and achieving Quarterly goals. Achieve high quality monitoring and guest service scores while overcoming objections and recovery scenarios Passionate about guest services/recovery and sales.Trained third party resort employees to assist in the launch of My Disney Experience and Promotions/Advocate and help explain the “why” of a process, listen for road-blocks/concerns and take action to resolve issues.Collaborate and build partnerships with internal and external cast members to meet shared objectives

Liaison between Walt Disney World Central Florida Sales and 3rd Party resorts. Facilitated daily visits to surrounding Central Florida hotels and resorts in a Disney Themed vehicle.Advocated, Trained and problem solved for 3rd party Front Line Sales Representatives in the local tourist market.Distributed marketing collateral (i.e., brochures and flyers) to increase Disney visibility within the highly competitive Central Florida tourist market.Maintained point-of-purchase (POP) displays (i.e., brochure racks) for over 40 off-property Guest Service locations throughout Central Florida.Developed and maintain relationships with Guest Service Companies to influence ticket sales.Monitored and report daily interactions between Front Line Sales Representatives and Guests to ensure proper nomenclature is being utilized when referencing Walt Disney World Resort. Provided feedback on processes to improve and enhance our current operation with internal and external partners.Engaged with clients to answer questions and resolve concern.Participated in special events and experiences.

Assist guest in booking recreational activities, dining and theme park tickets during their Walt Disney World Vacation.

Demonstrated and created enthusiasm for structured activities. Created internal Team Building and Morale activities for employees.

Liaison for volunteers and scouts.Created retention and recruitment strategies for Southeastern District. Established incentive program and enforced District Goals.

Created recruitment publications Managed staff team from different Departments to achieve organizational goal Exceeded District Goals 4 consecutive years Developed and implement a mentoring program for girls Headed Call Campaign for District Wide Recruitment Deliver presentations to diverse groups in non-profit and private sectorCollaborated with school administrations and community leaders to continuously build relationships for the Brand internally and externally Chair of Staff Activities Committee: Email Blast, Internal Newsletter, Monthly Events Vision

Manage multiple lines of business for Group Planning and Sport Department with group bookings for Conventions, Weddings and Sporting Events. Constantly demonstrating exemplary guest service through sales and service techniques at 9 fast-paced, high-volume off site Good Neighbor Hotels & Resorts Disney Planning Centers.(Four Seasons, Swan & Dolphin Resort, Spring Hill Suites, Westgate Villas, Westgate Lakes etc)Met and exceeds sales metrics of over $15,000 in sales at the Disney Planning Centers.  Proficient in 10 Software systemsProvide pre-arrival guest support and direct sales with lobby guests to problem solve and answer questions.

Created magical moments for guest in themed restaurant during College Program ● Exhibited a positive, friendly and helpful attitude to guests upon arrival ● Assisted with peer training for international students