Jaspreet Malhan Email & Phone Number

Dallas, Texas, United States

Plano, Texas

MarriottIHGChoiceHilton

Selected and trained department heads; delegated responsibilities, assisted them in improving their level of performance Resolved employee relations issues and rewarding/disciplining associates. Responsible for resolving escalated customer relations issues. Created payroll for every pay period; handled employee insurance registry Directed and participated.

Dallas-Fort Worth Metroplex

Assisted in aspects of the sales and marketing plans to surpass revenue goals Built and maintained relationships with current accounts and solicit new business Assisted with social media reputation management; responding to guests’ comments on Online Travel Agencies (OTA) websites and travel websites such as TripAdvisor Completed RFP’s for companies for.

Trained and cross-train front desk clerks; supervise shifts; schedule front desk staff Created effective relationships and flow of communication with all departments Resolved guest problems efficiently, effectively, and courtesy Controlled and budgeted account receivable and accounts payable Answered multiple lines and made guest reservations with proper.

Answered multiple lines and made guest reservations with proper telephone etiquetteChecked guests in and out; accommodate special requested as neededAdhere to proper credit, check-cashing, and cash-handling policies and proceduresEnsured guest satisfaction and guest confidentiality