Jaspreet Malhan Email & Phone Number

Dallas, Texas, United States

Plano, Texas

MarriottIHGChoiceHilton

Selected and trained department heads; delegated responsibilities, assisted them in improving their level of performance Resolved employee relations issues and rewarding/disciplining associates. Responsible for resolving escalated customer relations issues. Created payroll for every pay period; handled employee insurance registry Directed and participated in internal meetings regarding forecasting, guest and staff satisfaction, quality control Assisted in the preparation of the yearly and quarterly budgets as well as the annual marketing plan. Maintained accurate records of hotels funds and information including, the accounts receivable and payable, credit card receipts, and guest registration information. Preformed functions as General Manager in his absence; filled in vacant shifts at front desk as needed. Apart of CHOC (Choice Hotels Owners Council)

Dallas-Fort Worth Metroplex

Assisted in aspects of the sales and marketing plans to surpass revenue goals Built and maintained relationships with current accounts and solicit new business Assisted with social media reputation management; responding to guests’ comments on Online Travel Agencies (OTA) websites and travel websites such as TripAdvisor Completed RFP’s for companies for negotiating rates and contracts Assisted in forecasting revenue to obtain maximum market share Analyzed hotel statistics and STR reports to generate roadmaps and forecast occupancy and revenue Oversee the activities of staff members in order to ensure adherence to hotel policies and procedures

Trained and cross-train front desk clerks; supervise shifts; schedule front desk staff Created effective relationships and flow of communication with all departments Resolved guest problems efficiently, effectively, and courtesy Controlled and budgeted account receivable and accounts payable Answered multiple lines and made guest reservations with proper telephone etiquette Checked guests in and out; accommodate special requested as needed Adhere to proper credit, check-cashing, and cash-handling policies and procedures Ensured guest satisfaction and guest confidentiality

Answered multiple lines and made guest reservations with proper telephone etiquetteChecked guests in and out; accommodate special requested as neededAdhere to proper credit, check-cashing, and cash-handling policies and proceduresEnsured guest satisfaction and guest confidentiality