John Baptist Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

• Strong presentation skills at both technical and executive level.• Present complex solutions/ideas across all levels of participants and work in a team environment as both a leader and an individual contributor.• Interact with multiple cross-functional teams to achieve a common goal and effectively lead cross-functional teams.• Build and maintain trust and relationships with customers and Cisco team members.• Executing complex Cisco managed and technical projects.• Strategic conversation in a wide range of technologies and how they map to business outcomes.• Build and maintain long-term technology/solutions roadmaps.• Develop strategic Architectures and Solutions based on customer business needs.• Identify customer business and technology needs through relationship building with key customer stakeholders.• Create and execute on our top accounts’ strategic initiatives.• Provide business development support – positioning services; assisting in scoping and determining level of effort for proposals, and statements of work.• Work with engineers to ensure delivery quality and scalability across all theater.• Problem solving, negotiating, business writing, customer relationship management, effective presentation, and active listening.• Understand industry strategies, business challenges, and desired business outcomes and develop a technology, solutions-oriented strategy at a vertical or segment level that can deliver those outcomes.• Identify gaps and drive innovative solutions to close gaps in the portfolio and accounts covered.• Customer consulting experience in network design, collaboration, data center, automation, and security solutions.

Bangalore

• Instrumental in enabling Customer/Partner Engagements, establishing best-practice based on KPIs for Incident/Change/Problem Management in a global, 24x7, high-volume, high-availability, production environment. • Ensuring service-level targets are met and addressing all service-level complaints• Oversaw Network & Security Operations processes based on a combination of vendors, custom solutions, and internal resources. • Stellar role in adopting new technologies and tools and recommending capability improvements to Network and Security Operations• Significant role in analyzing Network from a cost, capacity & forecast perspective, evaluating new Network Operations technologies/ applications, developing roadmaps to ensure Network and Security Operations goals are met• Collaborated with other departments to ensure Network and Security Operations are capable of handling emerging and future business requirements. • Establishing standards & governance in future acquisitions to mitigate risk, maximize network and security stability• Mentoring and Training in-house, retail and corporate clients on various technologies• Providing consulting services to convert business requirements into functional design and architecture that ultimately constituted the blueprint for the solution.• Providing consulting services for various domains like Enterprise Network, Data Center, and Network / Infrastructure / Information Security.• Crafting scalable, flexible, and resilient architectures to address clients’ business challenges and accelerate the adoption of technology to improve and secure the products/services/information.• As an Architect providing services for large enterprise on-premises and multi-cloud solutions, design, and architecture, implementation, operations support, migration, upgrade, and optimization.• Working on designing the technical high-level and low-level solutions, participating in review solution meetings with the client to assess the fitment.

Bengaluru, Karnataka, India

• Providing consulting services to convert business requirements into functional design and architecture that ultimately constituted the blueprint for the solution.• Providing consulting services for various domains like Enterprise Network, Data Center and Network / Infrastructure / Information Security.• Crafting scalable, flexible, and resilient architectures to address client's business challenges and accelerate the adoption of technology to improve and secure the products / services / information.• As an Architect providing services for large enterprise on-premises and multi-cloud solutions, design, and architecture, implementation, operations support, migration, upgrade, and optimization.• Working on designing the technical high level and low-level solution, participate in review solution meetings with the client to assess the fitment.• Involved in Architecting, Designing, Implementing, and reviewing the solutions for enterprise customer environments.

Bengaluru, Karnataka, India

• Developed network solution design, and architecture documentation like High-Level Design (HLD), Low-Level Design (LLD), and Bill of Materials (BOM).• Resolving and providing solutions to an issue; developing and documenting solution requirements.• Simulating and testing the developed design and architecture of network solution.• Simulating the client environment within Lab to resolve complex problems and compatibility issues.• Advising external client’s requirement concerns and technical queries with respect networking solution.• Gathering business requirements and objectives to produce a blueprint or roadmap for a complex, large-scale, integrated network.• Configure, deploy and manage Cisco PIX and Checkpoint firewalls, Switches, Routers, VPN appliances and network management tools in a multi-vendor environment.• Perform complex engineering, implementation, maintenance, and hardware/software upgrade of routing, security infrastructure, and switching.• Performing Advanced Level Troubleshooting, Analysis and Diagnosis of Complex Networking Problems & Design Issues.• Managing and leading a strong talented technical team responsible for deployment, configuration, and management of all network & security infrastructure.

Bengaluru, Karnataka, India

• Configured connection of switches and monitored router• Steered administration of Whatsup Gold Software• Installed Computer Hardware, Networking Hardware & configured LAN• Implemented VLAN in different switches• Monitored the LAN Network through NetSmart Network Management software • Troubleshoot & maintain LAN and Internet (PSTN, Cable Modem)• Changed the configuration as when required by customer & upgraded the CISCO IOS• Maintaining Microsoft Windows Peer to Peer network