John Baptist Email & Phone Number

Bengaluru, Karnataka, India

• Strong presentation skills at both technical and executive level.
• Present complex solutions/ideas across all levels of participants and work in a team environment as both a leader and an individual contributor.
• Interact with multiple cross-functional teams to achieve a common goal and effectively lead cross-functional teams.
• Build and maintain trust and relationships with customers and Cisco team members.
• Executing complex Cisco managed and technical projects.
• Strategic conversation in a wide range of technologies and how they map to business outcomes.

Bangalore

• Instrumental in enabling Customer/Partner Engagements, establishing best-practice based on KPIs for Incident/Change/Problem Management in a global, 24x7, high-volume, high-availability, production environment.
• Ensuring service-level targets are met and addressing all service-level complaints
• Oversaw Network & Security Operations processes based on a combination of vendors, custom solutions, and internal resources.
• Stellar role in adopting new technologies and tools and recommending capability improvements to Network and Security Operations
• Significant role in analyzing Network from a cost, capacity & forecast perspective, evaluating new Network Operations technologies/ applications, developing roadmaps to ensure Network and Security Operations goals are.
• Collaborated with other departments to ensure Network and Security Operations are capable of handling emerging and future business requirements.

Bengaluru, Karnataka, India

• Providing consulting services to convert business requirements into functional design and architecture that ultimately constituted the blueprint for the solution.
• Providing consulting services for various domains like Enterprise Network, Data Center and Network / Infrastructure / Information Security.
• Crafting scalable, flexible, and resilient architectures to address client's business challenges and accelerate the adoption of technology to improve and secure the products / services / information.
• As an Architect providing services for large enterprise on-premises and multi-cloud solutions, design, and architecture, implementation, operations support, migration, upgrade, and optimization.
• Working on designing the technical high level and low-level solution, participate in review solution meetings with the client to assess the fitment.
• Involved in Architecting, Designing, Implementing, and reviewing the solutions for enterprise customer environments.

Bengaluru, Karnataka, India

• Developed network solution design, and architecture documentation like High-Level Design (HLD), Low-Level Design (LLD), and Bill of Materials (BOM).
• Resolving and providing solutions to an issue; developing and documenting solution requirements.
• Simulating and testing the developed design and architecture of network solution.
• Simulating the client environment within Lab to resolve complex problems and compatibility issues.
• Advising external client’s requirement concerns and technical queries with respect networking solution.
• Gathering business requirements and objectives to produce a blueprint or roadmap for a complex, large-scale, integrated network.

Bengaluru, Karnataka, India

• Configured connection of switches and monitored router
• Steered administration of Whatsup Gold Software
• Installed Computer Hardware, Networking Hardware & configured LAN
• Implemented VLAN in different switches
• Monitored the LAN Network through NetSmart Network Management software
• Troubleshoot & maintain LAN and Internet (PSTN, Cable Modem)