- Knowledgeable in eDiscovery lifecycle (EDRM: Preservation, Collection, Review)- Proficient in Relativity Workspace for data management and review- Skilled in O365 eDiscovery and Microsoft Purview for compliance and data governance- Expertise in data imaging and collection with EnCase, Cellebrite, Paladin, and FTK Imager- Experienced in onsite, travel, and remote data collections

- Provided IT support via phone, ensuring efficient resolution of technical issues and excellent customer service. - Managed user accounts and permissions within **Active Directory**, maintaining security and compliance. - Diagnosed and resolved software, hardware, and VPN-related issues to minimize downtime and optimize user productivity. - Created and managed tickets using **ServiceNow** and **Alloy Navigator**, ensuring accurate tracking and timely resolution of incidents.

- Restored computer systems to operational status following a ransomware event, ensuring minimal disruption to workflows. - Performed key functions including **data entry**, **specimen processing**, and **quality assurance** to maintain laboratory efficiency and accuracy. - Accessioned specimens, and managed the filing, scanning, and storage of slides for seamless recordkeeping. - Ensured compliance with state and company

- Assisted students with college enrollment, providing guidance and support throughout the process. - Addressed and resolved student concerns and technical issues promptly to ensure a smooth experience. - Maintained up-to-date knowledge of **FERPA**, company policies, software systems, and curriculum requirements to deliver accurate and effective support.

- Maintained regular communication with clients to align on objectives, share updates, and address concerns proactively. - Designed, facilitated, and managed training programs for new lines of business (LOBs), ongoing projects, and temporary initiatives. - Trained, certified, and mentored other trainers, fostering professional growth and consistency in training delivery. - Ensured strict adherence to customer privacy and security protocols to protect client and customer information. - Compiled detailed **Excel reports** on training completion, site performance, and key performance indicators (KPIs) for data-driven decision-making. - Processed and analyzed program metrics to support successful client launches and continuous improvement. - Utilized ticketing systems to submit and track requests for onboarding and technical support.