Feature Analyst.Documentation Handling Processes within BankingBusiness Requirement Analysis and Mapping.Process FlowsBuilding Test Cases and testing of development done.Azure DevopsCreating Features and User Stores.SAFe Agile Framework

Systems Analyst for North-West University. Currently responsible for the Varsity Vending (POS, Stock Control) system SAS (Access Control) Site administration system, E-Commerce Portal and Integrated Work Management System• Systems Analysis and Design• Mapping Business Processes and Requirements• System Administration and Support (Tier 3 and 4)• Compiling Software Requirement and Development Specification Documentation• Writing Support and Training Documentation• Working in Microsoft SQL for support and troubleshooting purposes• Troubleshoot system incidents and errors• Engaging with software suppliers and consultants to facilitate software development, system changes, fixes and updates• Deployments on SQL Server and IIS• Testing and Feedback of Software releases, updates and fixes. Compiling of Test Cases for UAT Testing• Supporting SOA integration processes to other ERP Systems• Assist in planning and oversight of development timelines• Working in various roles on NWU Projects depending on the Project• Procurement and Management of IT equipment• Training for business users, FAE and fellow team members.• Administrative Tasks including Jira Board Administration and updating Jira’s & Confluence• Presentations and public speaking• Assist systems team with server administration of the SQL and IIS

• System Analysis• Testing Software Releases, Patches and Updates• System Support including troubleshooting system problems• Evaluate business requests• Work with Consultants and Development houses for software development , changes and fixes• Assist with Deployments and Rollouts• Monitoring of system integration within the SOA environment• Working in Microsoft SQL for support and troubleshoot purposes• Training business user’s• Assist systems team with server administration of the SQL and IIS

Responsible for coordination of the IT service desk for the Potchefstroom campus and Institutional offices.# Coordination of tickets created in the fault reporting system# Managing Junior Consultants# Advanced Hardware Support# Advanced Software Support# Advanced Network Support# Customer Service and Complaints# Running Add Hoc Projects.# Telephonic Support # Remote Assistance Support through VNC and Teamviewer# Training.# Public Speaking.

Support Employees of the North West University with Hardware, Software and Network related queries. * Handling Support requests* Troubleshooting network, hardware and software problems* Telephonic Support for NWU user's* Remote Assistance through VNC

Instructed / Lectured various modules for the IT Engineering Diploma including, A+, N+, Wireless, Internet Technologies, Microsoft Server, Computer Basics, Linux and Computer Security.

Managed Computer outlet store. Stock control and purchasing, customer service, managing of 4 employees reporting to me. Computer repairs and networking. Sales of IT Related Equipment

Worked as IT support Technician for 3 Branches.Setup and management of Office Network and servers as well as agent workstations.Custom software support.Website update and management.

Computer & Peripheral salesTroubleshooting and repair of hardware.Small and Home networksStock Purchasing and control