Jeremy Baessler Email & Phone Number

Bloomingdale, Illinois, United States

Bloomingdale, Il

Itasca, Il

Managed an in-house expedited warranty repair service and refurbishing center which operated at a cost of approximately 1% of gross sales. Ensured customer satisfaction by providing a turnaround time for customer repairs at or below 3 working days and held a repair recall rate of under 0.5%.Managed the facility’s VOIP telephone system. Was responsible for setting up and maintaining auto attendants, hold queues, on-hold messages and music, and call reporting. The VOIP set-up implemented accounted for 98% of all incoming calls having a hold time of less than 5 minutes.Managed spare parts procurement and warehousing systems. Ensured proper stock levels and ensured all parts and locations were easily found and accessible. Assisted the product development team by managing beta testing for new products, firmware, and proofreading documentation.Managed communication with our engineering group regarding any common hardware failures or possible firmware bugs.

Itasca, Il

Built and maintained strong relationships with third party service centers to repair defective Marantz branded plasma monitors and DLP projectors.Assisted dealers and end users with set up, connections, and troubleshooting of their Marantz branded video product.Managed spare parts procurement and inventory for the DLP projectors and plasma monitors.

St. Charles, Il

Business Administration And Management, General

Education record

Education record