I managed a team of Technical Consultants within Industry Solutions Delivery, overseeing employee growth and development while driving seamless collaboration and knowledge sharing between support and consulting functions. I was a key contributor to the organization's shift from waterfall to agile methodology, leading teams in agile principles as a certified facilitator by the Worldwide Learning team conducting Leading Edge Delivery Immersion courses. I implemented a global process for training and routing available consultants from the consulting side to assist with addressing support ticket backlog while continuously maintaining service level agreements (SLAs). I also created an onboard training program focused on skills enhancement and integration into the organization's matrix structure, resulting in increased induction rates and adoption across Modern Work (MW) technologies. I conducted performance reviews for a 25+ member consultant team to drive professional advancement while creating strategies to guide individuals in overcoming challenges and achieving career aspirations.

I was responsible for Resource Management/Capacity fulfilment across multiple teams and countries within Microsoft Consulting Services/Industry Solution Delivery.Resource Management accountabilities include tracking resource capacity across deployment consultants and project managers, maintaining an accurate bench, onboarding new Cloud Delivery Executives, collaboration and staffing in partnership with Canadian O365 team, driving presales pursuit tracking for visibility and delivery assignment, assembling project teams and resolving resourcing conflicts throughout the US. I was responsible for the billable capacity of up to 200+ resources within US, Canada and Latin AmericaAs part of my Resource Management responsibilities, I was also the Readiness Program Manager for the Cloud services team of approximately 200 people. These accountabilities include strategic readiness planning, budget planning, skill gap analysis and action planning to address gaps, evangelism of readiness programs to field.I was intimately involved in workforce planning for the Cloud team to allow for ample headcount to meet customer demand while managing the constant fluctuation of projects. These accountabilities included monthly/quarterly sales forecasting, capacity/workforce forecasting and planning. I was tasked with the creation of a new forecasting tool that combined all staffing models while tracking seasonality to better predict the capacity needs for the Office 365 business in the future.

I was responsible for full life-cycle recruiting across service lines within the Enterprise Services at Microsoft Consulting Services (MCS) and led transitional training initiatives during Microsoft's move to SAP recruiting, training 75 recruiters globally. I regularly collaborated with Hiring Champions and HR to develop monthly hiring plans and accurate forecasting and ensured compliance with OFCCP guidelines through documentation and workflow maintenance. I facilitated communication between business and Director of Microsoft Services University for 100% attendance goal and led the Excellence in Client Satisfaction Initiative in FY07 and FY08. I served as Staffing Manager for Services HQ and as a Human Resources Business Partner (HRBP) for Commercial Technical Support for a six-month rotation and named as Champ for Global Staffing Launch team for SMSG. I led mid-level and C-suite hiring in Communication, Healthcare, Retail, and Sales and provided HR partnership to escalation teams, overseeing employee relations, performance reviews, and investigations. I contributed to diversity hiring initiatives and participated in an internship gaining valuable experience in event planning, project management, stakeholder engagement, and the operations of a cultural institution.

I led teams in delivering major projects, including Verizon's phone development initiative, managed client and team communications for 100+ members, and sourced, sold, and closed the company’s first Offshore Solutions deal. I managed Vendor Management Office, Corporate Sourcing partnerships, and contract contingent workers and oversaw finances and reporting for projects ranging from $500K to $6M. I managed client expectations, needs alignment, and contractor staffing for projects while orchestrating recruitment for technical consultants, developers, architects, and project managers. I maintained relationships with partner staffing firms including ProSource, drove resource selection and deployment for IT project needs, and addressed client concerns regarding projects and resources.