James B. Email & Phone Number

Design, build, monitor, and incident respond to our Cloud and On-Prem infrastructure. Toolbelt: Azure, GitHub, Azure DevOps, Terraform, PowerShell, Az Data Studio, Bash, SQL, Azure KQL, Cisco Meraki, Jamf, Manage Engine, Microsoft Excel, Linux, HTML, CSS, and more

-Azure Admin-Network and Systems Administrator -Manages Enterprise License Renewals and New Software/Services. Active in sales/buying/negotiation process-Executes SQL scripts to publish changes for our Revenue Systems Developers in DEV, STAGE, and LIVE environments-Server Admin - Active Directory, DFS, IIS, DNS, MMC, etc-Cisco Meraki Network Admin-Fluent in Powershell and BASH-Office 365 Admin-Jamf Admin-Helps team in managing Certifications for web properties-Hardware Repair-Asset Procurement

-Diagnose and solve technical issues for end users of our industry leading visual communication software on Windows, Mac, Android, and iOS operating systems-Assist I.T. Administrators in deploying our software to their end users in Enterprise environments-Use Virtual Machines to test bugs, re-produce issues, and other technical problems-Debug using tools like Microsoft’s Visual Studio-Collaborate with members of our various teams to help improve our products-Remote into end user’s computers to help resolve their issue-Provide excellent customer service-Train new and previous users how to use TechSmith products and new features -Interact in a professional manner, using a consultative approach, to gather information on specific issues-Reproduce and diagnose those problems-Communicate through our ticketing support system which consists of live chat, e-mail, and phone-Provides feedback to product development teams and Quality Assurance -Handle multiple customer issues in a timely fashion

Michigan Region

-Digital marketer who coaches, mentors, and leads the Account Executives and On-Air Talent in five markets (Lansing, Kalamazoo, Holland, Battle Creek, and Coldwater) to grow digital revenue and build all 13 Michigan radio station brand's online presence-Led Lansing market into a profit for the first time-Oversees all web properties -Help clients grow by developing a digital marketing plan -Work side by side with operations and brand managers to plan promotions -Design and produce content with various tools such as Adobe Creative Suite/Cloud, Final Cut Pro X, Apple Motion, Logic Pro X, and Sony Vegas Pro-Monitor, analyze, and report all digital revenue utilizing various analytical software such as Wide Orbit Traffic Automation, Triton Digital, Google Analytics, Catapult by Vibes, and more-Program and analyze all Texting databases/campaigns-Plan & Coordinate promotions as well as special events with Station/Brand Managers-Work with Corporate office web designers and developers on all digital display ad copy/content for all Digital Channels (Web, Mobile, Stream, etc.)-Lead sales team to develop and coordinate all digital sales, advertising, & promotional packages-Contribute to all director, digital department, sales, and manager meetings

Bradenton, Fl & Lansing, Mi Area

Hired to develop this startup as first full-time hire to attract target audience using traditional and contemporary marketing strategies.Key Contributions:-Led as Project Manager to guide colleagues through sporting events making sure all games are capture as well as on time-Film, Edit, and Produce weekly news broadcasts for key client, Inspiration Academy, keeping community up to date with the top stories around the campus as well as the Bradenton/Sarasota area -Strategically planned and developed company’s business model and marketing plan-Captured game footage in high definition using professional state-of-the-art equipment-Promote brand at sporting events-Connect and build relationships with coaches, managers, parents of athletes, and other potential cliental throughout the venues-In charge of the company’s social media websites, as well as help design and build Community Sports Network’s webpage

Overland Park, Kansas & Brandon, Florida

-Daily problem solver working with lab machinery and computer systems to craft customer eyewear-Calculated tolerance levels to assure most accurate lens prescription has be crafted-Remake Coach: investigate, analyze, and educate colleagues on remake orders to evade future error-Achievement as Floor Leader, supervising and directing colleagues on the retail floor-Recognized for sustained excellence in crafting the highest quality eyewear for LensCrafters’ patients-Exceed customer connection call objectives (cold calls) to bring in returning customers-Complimented regularly by management for delivering superior customer service and surpassing daily, weekly, and monthly sales goals-Volunteer for and successfully execute challenging tasks beyond job position responsibilities-Demonstrates versatility by being cross-trained, working in production (certified lab technician) and sales (eyewear consultant/sales associate)

Lawrence, Kansas Area

-Designed, coordinated, promoted, and financed an exclusive event with a prospective client resulting in increased patronage for the prospect-Event success transformed probable client into a business partner by signing the monthly advertisement package-Managed social media websites such as Facebook and Twitter-Wrote multiple articles daily on company website promoting client specials/events -Regularly performed SEO and keyword strategies to invite target audience-Advertised and promoted for cliental (restaurants, bars, clubs, and concert venues) using traditional and contemporary marketing media-Recruited, selected, and trained new interns to facilitate the continued success of the internship program with KU Nights’ thereby benefiting both the business and the student interns

Bachelor Of Science (B.S.), Business-Marketing

Activities and Societies: Vice President of Advertising and Promotion for Marketing Club

Associate Of Arts (A.A.), Liberal Arts And Sciences, General Studies And Humanities

Activities and Societies: Track and Field Team (Javelin, Hammer Toss, Weight Toss, & Shot Put) Achieved Cavalier Award from team.

High School

Activities and Societies: Football Team Member, Track and Field Team Member, Band Member