John Bain Email and Phone Number

Positions Held- IT Project Lead- Scrum Master- Delivery Lead (current)

Lead all projects through the full project life cycle for Illumina, Inc.'s Gene Sequencing Laboratory Information Management System and Automation Control software; which gathers, stores, and analyzes data as well as controls laboratory robotic protocols. Maintain the overall accountability for the entire project effort including timeline, scope and budget.

Lead all projects through the full project life cycle for the company’s flagship application, which merges supply chain management and CRM software. Maintain the overall accountability for the entire product’s work effort including writing all requirements while managing both onsite and virtual project teams. Responsible for hiring all development vendors and negotiating all vendor contracts.· Established project management iterative processes including the use of project management software.· Conceived and implemented time saving efficiencies valued at $500K by automating significant parts of the quote-to-cash process flow. · Winner of the peer-elected “Backbone Award” which designates the mainstay of the company.

Assisted and then led projects for the company’s flagship application, which merges supply chain management and CRM software. Coordinated with cross-departmental teams to analyze development requests and manage solutions through their project life cycle. Audited invoices and billing as a part of the quote-to-cash process flow.· Implemented a cross-departmental software testing process including QA and user acceptance testing, which resulted in 60% fewer production issues. · Responsible for managing projects which helped grow revenue from $1.9M to $23.9M.· Identified a new product opportunity translating a market need into a design feature of the application, which produced a revenue stream currently worth $875K.

Managed freight through its project life cycle from organizing the shipments through new client acquisition of medium and large companies. Responsible for hiring freight vendors and negotiating their contracts. Trained and mentored sales reps as well as operations staff. · Developed standard operating procedures for Operations. · Recognized as a team leader.· Became an official trainer for clients and employees in standard operating procedures, freight theory, and the company’s main supply chain management and CRM software.

Performed cold calls to sell car lead packages and grow a portfolio of car dealership clients using proprietary lead generation software. Developed and managed long-term customer relationships in Siebel CRM connecting with dealership sales and marketing managers. Functioned as the liaison between clients and the fulfillment department to ensure the timely and successful delivery of the sold lead packages.· Won quarterly sales contest for most sales revenue.

Grew a portfolio of medium-sized companies using a proprietary CRM and supply chain management system selling freight logistical services. Developed and managed long-term customer relationships with managers and owners in a diverse set of industries. Managed freight through its project lifecycle working with a variety of vendors.· Created the lead generation methodology used by the company.· Designed and developed the company’s marketing collateral.

Jr. Counselor 1990Cabin Counselor 1991Sr. Counselor 1992-1993L.I.T. Director 1994"keeping the faith" ever since