Jeff Balancio Email & Phone Number

New York, Ny, Us

New York Metropolitan Area, Ny, Us

Providing virtual C-Suite services, Cyber, and Enterprise Architecture Solutions to enterprises. Solutions developed to optimize efficiencies of invested resources and effectiveness across business units and product lines. Employing a deep understanding of the key components of enterprise architecture, including business architecture, application architecture, and data architecture, are critical to selecting the right technology working transparently and securely internally and with clients. These are the core pillars to a scalable and adaptable enterprise and the building blocks to drive digital transformation.

Norwalk, Ct, Us

Recruitics is a data-powered recruitment marketing agency that is pivoting to become a SaaS provider with industry leading platform powering candidate attraction through conversion for hundreds of the largest enterprises worldwide. I joined Recruitics as CIO to mature their cybersecurity posture and build an enterprise-grade production operations team focusing on resilience, availability, and scalability. Successfully drive down cloud hosting cost while improving capacity and efficiency, and centralize IT and Business Systems to drastically improve efficiency. Additionally, I reported directly to the board and oversaw the holding company, Talivity, suite of operating companies including OnwardSearch and Recruitmentmarketing.com, as CIO. As Chief Information Officer of Recruitics I matured and operationalized cybersecurity, creating corporate policies and defining the roadmap for continuous improvement in detection and vulnerability management, and laying the groundwork for a comprehensive privacy program. I built a culture of security, resilience, scalability and incident response. I fundamentally changed the operation of the business through mechanisms and offshore methodology. * In 9 months, drove down hosting cost by 20% annually * Build a FinOps methodology and managed all technology budget for Recruitics and Talivity OpCos* Defined, analyzed and launched an observability program to redefine platform availability metrics * Built the first Customer Success team, pivoting from the Agency service model to SaaS customer support model * Executed a successful offshore model across the organization* Defined ethical Artificial Intelligence security posture as we introduced AI powered products into the platform*Certified the company in SOC2-type2

New York, Ny, Us

LivePerson is a leading Conversational AI company creating digital experiences that are Curiously Human. As CIO, I manage the global technical operations for the enterprise and obsess over security, customer experience, and operational excellence for our engineers and customers. Areas of responsibility include Cybersecurity, Service Resilience, Transformation, Business Systems, Technical Operations, and IT Strategy.Lead integrated enterprise solutions and technical operations. Allocate budget and resources. Transform strategies into actionable outcomes. Contribute to M&As. Guide cohesive cross-functional teamwork. Serve as customer-facing leader. ▸Deepened customer relations by understanding technical issues, developing strategies, implementing solutions, monitoring metrics, and safeguarding customer experiences. ▸Recruited and retained technical employees by providing clear goals, coaching, and supplying professional development.▸Partnered with leaders and stakeholders on developing technical strategies and implementing cloud, AI, cybersecurity, risk mitigation, and enterprise platform solutions.▸Saved millions in operating costs through select function outsourcing strategies. ▸Ensured enterprise compliance, ISO certifications, and governance adherence.

New York, Ny, Us

Craft delivers world-class, scalable production services across the full range of print, digital and video content. We take pride in our workmanship and maintain focus on the smallest details. Our mission is to help leading brands drive efficiency in the delivery of their global content and communications.As CTO of Craft Worldwide, I led the operational transformation of the core production studio network, standardizing process and technology for 850 employees globally. I was instrumental in Client services and Business Development, transforming the core product and pushing technology to the forefront of Craft. We executed the standardization and interconnectivity of broadcast, print, and digital infrastructure in 18 core studios globally.Promoted to gain expanded responsibilities for worldwide technology and transformations. Accelerated efficiency and growth, led strategy development, and implemented technology advances. Supported internal and external customers. Managed P&L. Executive leadership team member.▸Advanced client services by guiding IT managed services and transformations. ▸Optimized customer engagements by identifying unique needs, building scalable solutions, resolving issues, and supporting customer relationships. ▸Engaged and retained technical team, including clarifying goals, coaching, and problem solving. ▸Reduced project costs 80% through offshore solutions and repeatable production solutions, resulting in boosted customer satisfaction scores.

New York, Ny, Us

At Worldgroup, I ran Global Technology Solutions, responsible for the business technology solutions across the network of agencies making up McCann Worldgroup. I built a nimble 30-person global organization from the ground up with $10.7mm operating expense budget. The team was responsible for all Enterprise technology to support the agency business, including Product Development, Business Intelligence, PMO, Technical Operations, HRIS, and Application Support.Established and built technical team and department. Allocated resources and budget. Designed and led business technology solutions.▸Recruited, hired, and coached global organization, engaging and retaining technical talent.▸Partnered with business units and cross-functional teams supporting technical operations.▸Led efficiency advances by centralizing enterprise shared technology, saving millions in costs.

Toronto, On, Ca

Promoted to manage technology products and programs. Developed and implemented strategies. Powered growth. Engaged customers. Led digital transformations. Streamlined operations.▸Drove growth by managing global text, image, and video collection platforms.▸Safeguarded and managed web content management systems used for Olympics, e-commerce sites, and agency products.▸Owned end-to-end product development for CMS, iOS, and 3rd party news partners.

Toronto, On, Ca

Managed project management office (PMO) resources and programs. Tracked and reported resource allocation. Supported leaders and stakeholders.▸Contributed to growth through portfolio and demand management, including new project analysis.▸Supported client success worldwide by providing technical program management support.

New York, Ny, Us

Supported M&As with due diligence and technology integrations. Established companywide processes and program management disciplines. Reduced time to market 30% through improved efficiency strategies. Guided 20 employees and resources. Provided end-to-end product solutions for mobile initiatives.

Paris, Fr, Fr

Expatriate position in Paris, France. Assisted in the creation of a global IS office across 7 countries. Managed the business processes between countries and transversal projects across AXA Tech.

Paris, Fr, Fr

Paris, Fr, Fr

Mba, International Management, Strategy

Bs, Business, Mis / Computer Science