*Managed AWS services such as IAM, ECS, Route53, ElastiCache , Elasticsearch, EC2, SQS, Lambda, RDS (PostgreSQL), S3*Significantly reduced wasted AWS spend within my first few months on the job*Created a EC2 real time Reserved Instance NFU Monitor to help bring our RI Utilization to 99.9% using C# and AWS .NET SDK*Managed a full deployment pipeline using GitHub, Ansible, AWS CloudFormation, and Python*Optimized all our ECS cluster with Spot, Task autoscaling, and correct ECS Task/Service memory & CPU settings*Created CloudHealth reports to maintain costs and provide insights to weekly management meetings*Deployed Appgate SDP to enable our employees to securely access desired network resources*Optimized Datadog to correctly monitor and add capacity to our core services and platform

*Assist customers with solution architecture, operations management, and general AWS questions*Joined a development team to create a TAM activity tracker consiting of JavaScript, jQuery, HTML, and Semantic UI*Help customers of all industries and sizes to build relationships with AWS*Proactively keep my customers’ AWS environments operationally healthy*Provide customers with an escalation path to make sure they achieve their best value from Enterprise Support*Be the voice of my customers and help propel their needs back to the AWS service teams*Help craft and execute strategies to drive customers’ adoption and use of AWS services*Hold discussions with customers' senior leadership regarding incidents, trade-offs and risk management*Provide advocacy and strategic technical guidance to help plan and build solutions using best practices

*Supported our combined platforms which supports two million daily users, 200 million customer engagements and five billion voice minutes per year*Managed all cloud environments, including, but not limited to, Azure, AWS, and on-prem Azure Pack*Managed customer facing SaaS products (LastPass, join.me, BoldChat, GoToMeeting, Rescue, Hamachi, LogMeIn) in 24x7 operations*Designed and built custom web applications for system monitoring*Designed and built automation deployment pipelines for various product groups*Lead a team of 5 developers building a web based server patch status reporting tool*Developed SCCM server OS deployment and PowerShell scripts for deploying Hyper-V server with the company standards*Created various Pingdom and New Relic synthetics to perform out of band testing and monitoring

*Managed AWS, ESX, and Hyper-V virtualization farms*Managed multiple Microsoft Active Directory Domains, DNS, GPO settings, etc*Managed thousands of servers running on various hardware and virtualization platforms*Created multiple advanced PowerShell modules to assist with automation*Used BladeLogic to automate and perform maintenance on servers*Worked heavily with InfoSec teams to remediate server issues*Designed new VMWare vCenter 6 environment*Lead Engineer on Symantec Endpoint Protection redesign project*Worked with various teams to spec and purchase new equipment for projects*Started to integrate CyberArk Enterprise Vault into our various Active Directory domains*Created an AWS GUI written in PowerShell for ease of EC2 deployments

*Managed Server 2012R2 - 2003, Exchange 2010, SQL 2012 - 2005*Managed IIS, Apache, and NGINX web servers for our internal and external applications*Managed Active Directory, Group Policy, and DNS for our AD domain*Managed Debian & Fedora Linux systems for our core web portal consisting of WEB/APP/DB/NFS servers*Managed multiple VMware ESX 5.5 clusters with 300+ VMs*Designed, installed, and maintained multiple SQL 2012 Always On clusters*Maintained AWS cloud environment using EC2, VPC, S3, SES, and IAM features*Designed SCCM 2012 R2 for automation of OS deployments and windows updates*Designed, installed, and maintained SharePoint 2013 with Enterprise features configured and enabled*Created a web application for HR to update certain AD fields using ASP.NET and AngularJS*Created PowerShell scripts for automation of tasks*Created documentation and diagrams on new and existing applications & held meetings to discuss*Configured PRTG Network Monitor for monitoring and proactive alerting of system issues*Managed Google Postini and assisted the migration to ProofPoint SPAM filters*Published applications and managed Citrix XenApp farm*Designed and managed connected SSO solutions using ADFS 3.0*Managed MobileIron MDM and responsible for compile/deployment of Apple iOS and Android apps to public app stores*Managed Cisco ACE load balancers for internal and external web applications*Managed storage on our EMC VNX 5500 SAN*Managed backups and restores using Simpana CommVault *Provided last resort support for internal IT Employees, Developers, Helpdesk, QA & end users

*Managed Server 2008R2 - 2003, clustered Exchange 2007 & 2010, SQL 2008R2 - 2000, & IBM AIX*Managed Microsoft Active Directory, Group Policy, and DNS for our AD domain *Managed multiple VMware ESX 4.1 & 5.0 clusters with Site Recovery Manager (SRM)*Created scripts for automation tasks in Windows and AIX UNIX/Linux servers*Managed EMC CX-700 & 2 CX-380 SANs*Maintained storage replication to DR site using EMC Recovery Point appliance for DR and BC*Designed multiple SQL 2008 R2 clusters for our migration to a new Court Case Management system*Designed, installed, and maintained Microsoft System Center Configuration Manager (SCCM 2007)*Designed, installed, and maintained SharePoint 2007 server with Kerberos, SSRS integration*Designed, installed, and maintained Mimosa NearPoint mail archiving, migration from eVault*Assisted in designing DR Datacenter, reconfiguration of applications to support failovers, etc*Maintained network of F5 load balancers, Juniper firewalls, Brocade fiber and Cisco switches*Created server and desktop images for deployment in SCCM saving time and money*Supported Microsoft Communication Server 2007 R2 (OCS)*Customized and supported our ticketing system BMC Magic (Service Desk Express)*Managed Dell and HP blade environments along with standalone servers*Installed Symantec NetBackup 6.5 and configured policies for ML6000 Library with 12 drives

*Maintained LAN for HQ, WAN for 50+ remote branches, CO-LO, and DR locations*Maintained network consisting of Frame Relay, Frame Relay MPLS, ISDN, DSL, and METRO-E*Lead Implementer for network upgrade - Frame Relay w/ backup ISDN converted to MPLS w/ backup DSL *Managed Cisco Routers, Switches, and PIX Firewalls*Managed Microsoft Active Directory, Group Policy, and DNS for 2 AD domains*Installed and managed multiple ESX 3.0 VMware servers with 40+ virtual machines*Managed 100+ physical Dell and HP servers*Incorporated WSUS into our environment for deployment of Windows updates*Maintained ClearSwift’s MIMEsweeper spam filter and GlobalCerts email encryption server*Managed Microsoft Exchange 2003, Server 2003, and Server 2000*Managed Blackberry Enterprise Server 3.0*Managed and Monitored 2 EMC CX300 SANs and 1 CX500 SAN at our CO-LO*Managed backups with Legato Networker and e-mail archiving with Legato Email Extender*Provided change management documentation upon add/remove/change of core components*Implemented a knowledge base that used Linux, MySQL, PHP, and Apache (LAMP)