Jonathan Balderas Email & Phone Number

Houston, TX, US

Houston, Texas, United States

• Managed customer service and warehouse fulfillment
• Created, executed, and maintained a robust scalable process from Day one of the company, to fulfilling the first 500+ ebike orders with excellent customer feedback and zero returns
• Managed warehouse operations, logistics, planning, and KPI reporting to improve quality control, order fulfillment, and inventory management to reduce shipping and quality issues to <1%
• Led as the systems architect for customer service and operations application ecosystem including the following: vendor criteria selection, application implementation, system documentation, and strategic planning

Houston, Texas, United States

• Analyst for human capital management and resource scheduling during the proof of concept (POC) investigation by the client and follow-on implementation:
• Delivered feature-level requirements and MVP solutions by managing functional dependencies across SAP modules
• Overcame SAP out-of-the-box limitations by building (4) data conversion specifications for non-SAP modules, including data extraction and sanitization process
• Onboarded resource management team, consisting of only contractors working remotely, after POC work was completed at the onset of Covid-19End-to-end test lead for payroll, benefits, and time modules on successful.
• Created testing strategy and managed three different workstreams, and 20+ client participants through the process of executing 30 unique E2E scenarios and master data requirements
• Navigated complex stakeholder relationships to guarantee Go-Live buy-in by holding daily scrum calls to discuss issues, testing time frame by workstreams, and testing scenario handoff schedulesManaged parallel pay.

Houston, Texas, United States

• Associate on a two-year engagement responsible for managing 120 development objects through the project lifecycle including approval, documentation, development, testing, and decommissioning.
• Documented process and data flows for key processes across modules to define functional objects for systems
• Managed project finances and weekly burn-down rate for 15+ consultants on the project

Austin, TX

• Afterschool tutor for 10-15 3rd and 4th graders at risk of falling behind in STEM subjects at a public school
• Promoted critical thinking through hands-on STEM activities
• Mentored elementary students on the importance of college readiness
• Provided feedback and guidance to improve students' math skills
• Communicated with parents on class issues and progress of children

Bachelor'S Degree, Management Information Systems, Junior

Bachelor'S Degree, Business Administration, Management And Operations