Jennifer L. Balonek, Mpa Email & Phone Number

Churchville, NY, US

Rochester, New York Area

Rochester, New York Area

Rochester, New York Area

"Making Government Work Better." Specializing in city and county e-government, CivicPlus designs and builds citizen-focused, interactive communication systems using advanced technology. We do more than design and program websites. We connect people with their local governments in new, more efficient ways and create multifaceted engagement tools for.

Rochester, New York Area

• Led business process improvements for contract creation, pricing, project tracking. Enhanced process and technical skills of direct reports while strengthening teamwork and corporate culture overall.
• Interfaced and teamed effectively with owners and senior consultants – each with their own style and varied set of demands.
• Strategic and administrative support for complex and highly customized organizational development projects.
• Implemented project management and CRM systems.
• Increased brand awareness with new partners and alliances.

• Team member supporting and preparing strategic plans, business process optimization flows, organizational modeling and growth strategy documents for various industries and companies of all sizes (telecommunications.
• Generated market research and competitive analysis; acquisition opportunities research and feasibility studies; business relocation studies; screened client recruitment candidates.
• Managed and implemented business development projects for clients: signature projects had 18% and 27% hit rates.

• C-level lead generation, conducted web demonstrations (collaboration/content management) for Executive Directors, Administrators, CIOs and CFOs of counties, municipalities, metropolitan planning organizations, special.
• Explored business process improvement opportunities around strategic, comprehensive and transportation planning documents as well as budgets and CAFRs; and public engagement, civic involvement and e-democracy.
• Conducted market research for verticals

• Member of company strategic planning team; benchmarked competitor’s products, client base, and key business development initiatives. Co-developed successful marketing campaign for entire product line.
• Consultative sales; teamed with inside and outside reps. Closed first contracts in five new states (competitive market, value-add over price). Responded to RFP's; negotiated terms and conditions.
• Managed electronic product development initiative: defined feature sets, value propositions; facilitated user feedback process.
• Reduced inventory by 125%. Introduced VoC to production team. Gained feedback/insights through on-site project facilitation and trade shows. Developed professional project management capabilities to increase client.
• Led cross-functional production improvement team; automated processes while maintaining quality and increasing value-added competitive advantages. Resulted in new product offerings with annuity revenue and a 20%.
• Prepared legal reports for laws/ordinances: stylized, organized, analyzed and critiqued local legislation. Facilitated meetings with staff and officials.

Rochester, New York Area

Lead generation and sales; introduced and sold publications to attorneys and government officials; mentored and trained team members; top sales performer.

Rochester, New York Area

Conducted computerized telephone surveys; managed paperwork; candidate chosen for special projects

Mpa, Public Administration

With Honors

Bs, Criminal Justice

Activities and Societies: Independent Study - Responsible for leading/grading class of 16 students; prepared case study for four mock.

Aas, Criminal Justice

First Student to be awarded an internship with the Genesee County Criminal and Supreme Court NYS Sheriff's Association Scholarship Perfect.

Computer Science