Jonathan Bamford Email & Phone Number

Telford, United Kingdom

A new role to the company, with a remit of supporting the wider development and release processes, as well as an active focus on analysing and improving processes within Development in order to enhance the effectiveness of the Change Delivery department• Pro-active ownership of the planning and delivery of the Terminal Bonus Charge critical defect correction to production on time.• Actively involved in the planning and implementation of the Leankit / Kanban process, including the… Show more A new role to the company, with a remit of supporting the wider development and release processes, as well as an active focus on analysing and improving processes within Development in order to enhance the effectiveness of the Change Delivery department• Pro-active ownership of the planning and delivery of the Terminal Bonus Charge critical defect correction to production on time.• Actively involved in the planning and implementation of the Leankit / Kanban process, including the development of MI reporting.• Development and delivery of a number of workshops in order to educate and enthuse development staff in the Kanban process.• Trained and mentored a number of staff in the code-deployment process, minimising a key-man dependency.• Provided a point of reference and support for development processes, including knowledge sharing with IT staff.• Organise and Chair Process Improvement Authority meetings. Show less

Telford, United Kingdom

Leading and supporting a team of developers enhancing corporate software.

• A re-structure of the organisation removed the role of Senior Support Analyst Programmer/TL• Actively involved in transitioning support knowledge/processes to new members of the support team.• Liaison with business users for requirements gathering, including influencing business requirements via the utilisation of system knowledge to propose more effective solutions.• Development of Functional Specs for a number of projects to enable development of new/enhanced functionality to… Show more • A re-structure of the organisation removed the role of Senior Support Analyst Programmer/TL• Actively involved in transitioning support knowledge/processes to new members of the support team.• Liaison with business users for requirements gathering, including influencing business requirements via the utilisation of system knowledge to propose more effective solutions.• Development of Functional Specs for a number of projects to enable development of new/enhanced functionality to budget/timescales• Development of new functionality for several projects covering both regulatory changes such as the Green Deal government initiative and amended tax rules for businesses as well as enhancements to the system requested by the internal business.• Proactively engaging with key stakeholder groups (IS and business) in the resolution of high-severity issues.• Actively involved in business engagement, developing the relationship between the Internal business and IS Communities, both for supporting the business and for managing the deployment of code fixes through testing, and deployment to production.• Engaged in the deployment of new (non-mainframe) platforms for electronic data delivery• Involved in the development of the new EDI standard BASDA-XML, designed to complement the TRADACOMS Utility bill format.• Pro-active membership of a national/international company-wide initiative called Learning Network Groups aimed at building cross-area support groups within the company.• Involved in the building and management of relationships with a number of 3rd-party vendors. Show less

• The role involved managing 10+ staff supporting the electricity and Gas Billing System used in billing the Industrial and Commercial portfolio.• Acting as a key point of contact / escalation for internal business users. • Involved in business engagement, developing the relationship between the internal business and technical communities• Took lead as an applications representative for multiple Operating System and Database upgrade programs, involving co-ordination of out-of-hours… Show more • The role involved managing 10+ staff supporting the electricity and Gas Billing System used in billing the Industrial and Commercial portfolio.• Acting as a key point of contact / escalation for internal business users. • Involved in business engagement, developing the relationship between the internal business and technical communities• Took lead as an applications representative for multiple Operating System and Database upgrade programs, involving co-ordination of out-of-hours work. Ensured that project met system requirements, timescales.• Active involvement with a project to replace the existing Account Receivable package with a SAP-based replacement, involving resource pool and 3rd party. Project deployed successfully.• Actively involved in the identification of opportunities to cross-skill staff, and management of its successful delivery.• Pro-active identification of potential performance issues, and management of solutions prior to impacts affecting the live system, and internal business being affected. Show less

• Accepted a permanent position within the company after previously working as a contractor.• Consistently acted as the focal point for high severity issues, co-ordinating with Client Manger, internal business and technical teams.• Implemented a new Unit testing strategy for the Gas Billing System, which included formal Unit Testing documentation and peer reviews.• Involved with the training of new staff• Took responsibility for the management of Problem records within the… Show more • Accepted a permanent position within the company after previously working as a contractor.• Consistently acted as the focal point for high severity issues, co-ordinating with Client Manger, internal business and technical teams.• Implemented a new Unit testing strategy for the Gas Billing System, which included formal Unit Testing documentation and peer reviews.• Involved with the training of new staff• Took responsibility for the management of Problem records within the support team, including planning workloads for team members and managing the completion of allocated tasks.• Pro-actively worked on building relationships between internal business and technical teams • Led a small development project team of 2 staff aimed at correcting allocation issues in back-end billing records. On going live, the number of invalid bills and overnight failures was reduced by 30%. Show less

• Development and testing of new functionality in order to enable the operation of existing systems in the newly de-regulated electricity industry. • Ongoing support of the electricity billing system, including analysis of issues and defect resolution.