 Manage preventative maintenance and software re-engineering activities Identify and resolve technical issues, while maintaining and updating technical documentsand procedures Prepare maintenance plans and upgrade schedules for the organization’s software andsystems Analyze data to determine an application's specifications and requirements and developreports for teams across the business Ensure that requirements are met, such as performance and security. Explore opportunities to optimize the delivery of systems services with emphasis onavailability, reliability, scalability, and security Oversee the maintenance of technical documentation of technical architecture, codechanges, issue resolutions and procedures Lead software diagnostics and real-time debugging and/or troubleshooting Manage ticketed query system and ensuring comprehensive database of queries andresolutions is kept up to date Schedule installations and upgrades in accordance with organisational policies,procedures, and protocols Provide advice on issues such as maintenance of hardware assets, licensing of software,and legal obligations such as compliance with Government data protection standards Participate in the execution of projects, issue resolution, change management and workcloseout Contribute to knowledge management system(s) to facilitate standard procedures forissue resolution Deliver regular and customized training on technology support to IT teams

• Singlehandedly tests software and conducts manual testing activities including test plan writing, test cases, defect reports, test progress & summary reports.• Develop and execute automation scripts.• Conducts web automation, performance, and API testing on diverse software. Tools Include: JMeter, and postman.• Executes test scenarios for acceptance and Performance testing for single or multiple platforms, achieving zero defects in production using appropriate software.• Coordinates and supervises the testing of each software release, which includes providing input to the overall release schedule, producing Test Plans, tasking resources, and maintaining test metrics.• Experience with Agile framework.• Collaborate closely with other members of the product team

Invoo online marketplace is a website created to help sell, buy and promote made in Nigeria products.

I am responsible for the following:• Support Microsoft Office 365, Microsoft Dynamic Navision and other applications.• Troubleshooting and solving computer system and network problems.• Managing the company website.• Managing both LAN and WLAN network connections.• Monitoring all File and Application Server for optimization.• Implementation of a disaster recovery test.• Daily Application Backup at End of Business• Installing and configuring computer systems, software, networks and hardware.• Monitoring and maintaining computer systems and networks.• Responding in a timely manner to service issues and requests.• Providing technical support across the company.• Training and Knowledge sharing session with staff on newly implemented IT solution. Provide adequate IT support to over 85 staffs onsite and remotely Work with vendors to get escalated issues resolved as soon as possible. Use of Powerapps and Microsoft flow to create forms to capture IT requests Conducted Security awareness training and tips to avoid intrusion by hackers. Thorough review and improvement of existing processesCo-Implemented of a multi-tenant Web- portal to interface with all our clients.

I was in charge of managing a website named Kwarapreneur.Kwarapreneur is a website dedicated to promote entrepreneurs in Kwara state, Nigeria