Wood Burning Creations, Log Benches / Tables / Animals.• Data center operations. Managed / Provided level 1 2 3 support for servers, computers, laptops, helpdesk, networking, and applications.• Managed and provided troubleshooting, installation, maintenance, repair and decommission covering servers, computer, applications, APC UPS units, VoIP phones (Cisco, Avaya, Allworx), network switches (Cisco / Netgear), firewalls (Cisco, Meraki, and Palo Alto). Basic loading for Cisco / Netgear configurations, LAN WAN – (CAT5 / CAT 6, and Fiber), and printers (HP, QMS and Kyocera).• Provided change / task management. Root cause and issue remediation. Meeting or exceeding SLA, SLO's.• Managed complete lifecycle events covering servers, computers, network switches/wiring, applications, and vendor specific applications / hardware.• Provide team leadership, direction and work independently. Initiative taking principles.• Proved troubleshooting, installation, maintenance, repair - MS DOS 2.X through Windows Server 2022 and applications.• Provided troubleshooting, installation, maintenance, repair on warehouse management systems (WMS).

• Managed communications for SLA, SLO's, change / task management schedules for implementation and hand off.• Provided troubleshooting, installation, maintenance, repair covering CAT5 / CAT 6 and fiber optics (runs and termination), rack / stack, cabling for servers, disk arrays, switches, and firewalls inside the wall / post mount IDF’s or standalone server / network racks, Cisco, Meraki, and Palo Alto firewalls. Cisco and Netgear switches, working with network team.• Managed and provided troubleshooting, installation, maintenance, repair on servers, computers, RAID Arrays, networking switches/cables, NIC cards, VoIP phones, and printers for hardware / application issues such as with processor, memory, services, drives, video, drivers, and fans.• Provided build out on Dell PowerEdge servers.• Managed and provided collaboration with other internal teams for choosing proper escalation on issues and requests.• Managed and provided installations, upgrades, rollouts, decommissioning for applications and hardware Like, Microsoft365 and suites, applications, database configurations and connectivity.• Managed and provided support for connectivity to business partners web links.

• Data center operations. Managed / Provided level 1 2 3 support for servers, computers, laptops, helpdesk, networking, and applications.• Managed communications for SLA, SLO's, change / task management schedules for implementation and hand off.• Provided troubleshooting, installation, maintenance, repair covering CAT5 / CAT 6 and fiber optics (runs and termination), rack / stack, cabling for servers, disk arrays, switches, and firewalls inside the wall / post mount IDF’s or standalone server / network racks, Cisco, Meraki, and Palo Alto firewalls. Cisco and Netgear switches, working with network team.• Managed and provided troubleshooting, installation, maintenance, repair on servers, computers, RAID Arrays, networking switches/cables, NIC cards, VoIP phones, and printers for hardware / application issues such as with processor, memory, services, drives, video, drivers, and fans.• Provided build out on HP, Dell, Essex servers.• Managed and provided collaboration with other internal teams for choosing proper escalation on issues and requests.• Managed and provided installations, upgrades, rollouts, decommissioning for all applications and hardware Like, Microsoft Office, Microsoft365, applications and database configurations and connectivity.• Managed and provided support for connectivity to business partners web links.• Provide support for Mathew and Crisplant Conveyor systems, Symbol, Zebra, Motorola RF Hand Scanners.• Hands - eyes - feet for troubleshooting network, server, routers, switches, and printer issues.

Power Generation Specialist.• Desert Shield, Desert Storm 1990 and 1991.• Army. Reserves 1992 through 1994 Power Generation Specialist, Acting Sargent.• Serviced and maintained generators in the 156th Maintenance Battalion Supporting the 2/28 Field Artillery Battalion.• Managed, Support, troubleshooting, repairs, and replacements for all generators.• Installation and teardown of all electrical wiring and connections for each site.