Jeremy Barstead Email & Phone Number

Ottawa, ON, CA

Ottawa, Ontario, Canada

• Managed customer relations as the first point of contact, ensuring high satisfaction and fostering long-term loyalty.
• Designed and facilitated comprehensive onboarding journeys and customer training programs, gathering client information clearly and confidentially.
• Led a cross-functional team in the successful implementation and launch of new industry innovative products, ensuring seamless integration and delivering comprehensive training to customers.
• Led a team in the… Show more
• Led a team in the redesign of the app's UI/UX to improve user experience and engagement.
• Managed accounts receivable/Payable processes to ensure timely billing and healthy cash flow.

Ottawa, Ontario, Canada

Ottawa, Ontario, Canada

Greater Ottawa Metropolitan Area

• Provide a point of contact for clients and answering any questions/ concerns in a timely, accurate and professional manner.
• Responsible for onboarding of new clients and familiarizing them with the companies different softwaredashboards.
• Responsible for overseeing and managing client campaigns to ensure that they are receiving results.
• Brainstorm ways to improve campaign performances and copywriting client messaging campaigns.
• Responsible for supporting sales leads… Show more
• Responsible for supporting sales leads through researching potential leads, participating in important sales calls, and lead generations.

Ottawa, Canada Area

• Utilize in-depth knowledge of Sage Simply Accounting to perform billing and invoicing for accounts receivable and accounts payable.
• Handle various administrative tasks to support quality and operational efficiency, including filing and documenting invoices and scheduled hours for staff.
• Draft and maintain important work documents, including schedules, payments, and price changes, using MS Excel.
• Respond to customer and supplier inquiries and concerns in a timely, accurate, and… Show more
• Respond to customer and supplier inquiries and concerns in a timely, accurate, and professional manner.
• Ensure a positive customer experience by consistently delivering exceptional service. Show less

Ottawa, Ontario, Canada

• Cultivated positive, trust-based relationships with customers in order to gain a deep understanding of needs and provide world-class service.
• Prioritized accuracy while handling customer transactions and totaling the value of purchased goods.
• Tasked with carefully handling large quantities of money and store products during transactions.
• Promoted a positive, collaboration-centric work environment by proactively liaising with team members to prepare products for the counter and… Show more
• Promoted a positive, collaboration-centric work environment by proactively liaising with team members to prepare products for the counter and overstock.
• Supported operational efficiency and continuous improvement by performing inventory counts and contributing to front-of-house operations.Education and Credentials Show less