• Managed customer relations as the first point of contact, ensuring high satisfaction and fostering long-term loyalty.• Designed and facilitated comprehensive onboarding journeys and customer training programs, gathering client information clearly and confidentially.• Led a cross-functional team in the successful implementation and launch of new industry innovative products, ensuring seamless integration and delivering comprehensive training to customers.• Led a team in the… Show more • Managed customer relations as the first point of contact, ensuring high satisfaction and fostering long-term loyalty.• Designed and facilitated comprehensive onboarding journeys and customer training programs, gathering client information clearly and confidentially.• Led a cross-functional team in the successful implementation and launch of new industry innovative products, ensuring seamless integration and delivering comprehensive training to customers.• Led a team in the redesign of the app's UI/UX to improve user experience and engagement. • Managed accounts receivable/Payable processes to ensure timely billing and healthy cash flow.• Prepared and reviewed customer quotes, ensuring competitive and profitable pricing. • Led project management for engineering and marketing projects, coordinating with multiple departments to schedule and organize timelines and deliverables.• Provided technical support and troubleshooting through an app help desk, managing customer issues effectively.• Acquired and implemented software solutions to enhance business operations.• Developed and implemented companywide Business Strategies directly with the CEO & CTO. Show less

• Provide a point of contact for clients and answering any questions/ concerns in a timely, accurate and professional manner.• Responsible for onboarding of new clients and familiarizing them with the companies different softwaredashboards.• Responsible for overseeing and managing client campaigns to ensure that they are receiving results.• Brainstorm ways to improve campaign performances and copywriting client messaging campaigns.• Responsible for supporting sales leads… Show more • Provide a point of contact for clients and answering any questions/ concerns in a timely, accurate and professional manner.• Responsible for onboarding of new clients and familiarizing them with the companies different softwaredashboards.• Responsible for overseeing and managing client campaigns to ensure that they are receiving results.• Brainstorm ways to improve campaign performances and copywriting client messaging campaigns.• Responsible for supporting sales leads through researching potential leads, participating in important sales calls, and lead generations.• Coordinated with various development teams in identifying and fixing bugs in clients campaigns.• Updated client LinkedIn profiles to ensure that they are optimized for campaign results. Show less

• Utilize in-depth knowledge of Sage Simply Accounting to perform billing and invoicing for accounts receivable and accounts payable.• Handle various administrative tasks to support quality and operational efficiency, including filing and documenting invoices and scheduled hours for staff.• Draft and maintain important work documents, including schedules, payments, and price changes, using MS Excel.• Respond to customer and supplier inquiries and concerns in a timely, accurate, and… Show more • Utilize in-depth knowledge of Sage Simply Accounting to perform billing and invoicing for accounts receivable and accounts payable.• Handle various administrative tasks to support quality and operational efficiency, including filing and documenting invoices and scheduled hours for staff.• Draft and maintain important work documents, including schedules, payments, and price changes, using MS Excel.• Respond to customer and supplier inquiries and concerns in a timely, accurate, and professional manner.• Ensure a positive customer experience by consistently delivering exceptional service. Show less

• Cultivated positive, trust-based relationships with customers in order to gain a deep understanding of needs and provide world-class service.• Prioritized accuracy while handling customer transactions and totaling the value of purchased goods.• Tasked with carefully handling large quantities of money and store products during transactions. • Promoted a positive, collaboration-centric work environment by proactively liaising with team members to prepare products for the counter and… Show more • Cultivated positive, trust-based relationships with customers in order to gain a deep understanding of needs and provide world-class service.• Prioritized accuracy while handling customer transactions and totaling the value of purchased goods.• Tasked with carefully handling large quantities of money and store products during transactions. • Promoted a positive, collaboration-centric work environment by proactively liaising with team members to prepare products for the counter and overstock.• Supported operational efficiency and continuous improvement by performing inventory counts and contributing to front-of-house operations.Education and Credentials Show less