✨ Joanne Bartley Hilman ✨, Mba, Ms, Pmp, Csm, Prosci®(Adkar) Email and Phone Number
Accomplished, Global Project/Program Manager and team-minded Change Management leader with 10+ years of experience with a prestigious Big 4 firm in consulting & advisory services.Manage and deliver transformation projects and change management activities globally. Partner with cross-functional teams to implement process improvements, maximize employee adoption, and minimize organizational resistance.Drive value creation by focusing on the people side of change, including systems and business processes, job roles, leadership buy-in and capability requirements. Leverage strong background in training and communications to support and engage key stakeholders at all organizational levels. Use a holistic approach combined with in-depth knowledge of project management methodologies and strategic training plans.MY SUPERPOWERS:▪️Training & Communications Background - crafting well coordinated, attractive, and comprehensive corporate communications strategies and focused training programs, optimizing content delivery with innovative mechanisms;▪️Building Strong Relationships Globally - fostering a network of organizational change champions across highly complex organizations and business units, establishing strategic partnerships, experience influencing across a matrix organization;▪️Challenging the Status Quo - not being afraid to break the mold, ask questions, and seek opportunities to accelerate value from organizational development;▪️Exceptional Time Management - natural inclination for planning and strategy, ability to anticipate project needs and challenges.➡️Want to connect? Send me a message right here on LinkedIn, or email me at jobartley@optonline.net.
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Change Management ConsultantCisco Feb 2021 - PresentSan Jose, Ca, UsThe Digital Transformation Office is responsible for providing the tools the Customer Experience (CX) organization needs. The Customer Success (CS) team is specifically supporting the rollout of the CS Consoles tools, critical to the successful CX transformation. The Customer Success team is building the key tools to support customer success delivery. Change management will help accelerate adoption and stakeholder engagement for these roles and lead to a successful CX transformation.• Change Management Support to accelerate adoption and stakeholder engagement for the Customer Success transformation. • Provide Change Management services for the successful rollout of tools to support Customer success resources.• Responsible for supporting adoption programs, which will include: program planning; designing and developing communications and training including, self-paced training, infographics and quick reference materials; end-user engagement; managing live office hours and Change Champion sessions, socialization meetings,; and adoption metric analysis and recommendations; develop monthly Change management plans, which include various communication types/vehicles.
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Assistant Director, Contingent Labor Program Manager | Change ManagementEy Oct 2018 - Mar 2020London, GbLed key change management activities for global organizational initiatives and provide direct coaching to multiple business units globally. Collaborated closely with cross-functional teams to identify opportunities for process optimization, maximize employee adoption, and minimize resistance.Delivered a successful overhaul implementation for the Contract Lifecycle Management (CLM) software tool. Revamped the existing tool structure, standardized key workflows, and introduced a robust governance structure.Served as Organizational Change Manager from strategy/assessment to post go-live support. Quadrupled the processing speed of CLM service requests by optimizing the service line administration workflow and improving the end-user experience. Revamped targeted training programs and materials by introducing innovative communications formats. Partnered with global leaders to perform ongoing needs analysis and confirm training and development gaps and opportunities. -
Assistant Director, Ethics Training & CommunicationsEy Oct 2012 - Oct 2018London, GbPartnered with senior leaders globally to review all ethics web-based learning courses. Managed relevant stakeholders to improve training translations and monitor individual compliance. Architected an innovative risk management application aggregating daily task resources. Integrated risk management messages into existing learning and development platforms across all business units.Managed a full-cycle statement annual affirmation process for 75K+ employees, including change management processes, policy development, statement drafting, translations, testing, deployment and compliance follow-up. Core Competencies:Project Management | Risk Assessment | Risk Management | Employee Learning & Development | Change Management | Organizational Ethics | Compliance | Content Design | Performance Management
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Supervising Associate, New Leadership Training Program ManagerEy 2009 - 2012London, GbCollaborated with leaders and vendors globally on optimizing training and communications delivery. Led and facilitated a training program for new managers to empower leadership and strategic decision-making across the organization globally. Was recognized for strong facilitation and presentation skills. Launched a comprehensive website detailing relevant employee ethics, compliance and data privacy issues and guidance. Examined 100+ existing policies as a leader for the policy refresh project initiative. Identified ethics gaps and established a network of business ethics champions to integrate ethics messaging into existing training programs and the onboarding process.Core Competencies:Project Management | Program Management | Employee Learning & Development | E-Learning Implementation | Organizational Ethics | Stakeholder Engagement | Strategic Policy Development
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Senior Associate, Corporate Ethics & ComplianceEy 2007 - 2009London, GbWas handpicked to support key training and development initiatives and identify learning gaps and opportunities. Actively contributed to developing training and communications programs and implementing multi-channel delivery mechanisms.Engaged strategic vendor suppliers to deliver key training. Conveyed focus groups with geographically dispersed staff and engaged global stakeholders. Executed a comprehensive review and modification of ethics web-based learning (WBL). Rolled out the “Respect at Work” refresher course in tandem with an enterprise learning leader.Core Competencies:Organizational Ethics | Business Ethics | Compliance | Program Management | Corporate Communications | Employee Learning & Development | Enterprise Content Management |Stakeholder Engagement
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Associate, Cpa LicensingEy 2005 - 2007London, GbEnsured CPA licensure compliance, generated related monthly reports. Established and implemented globally deployed social networking projects. Liaised with the National Academy Foundation (NAF) as a business partner facilitating various inaugural initiatives.
✨ Joanne Bartley Hilman ✨, Mba, Ms, Pmp, Csm, Prosci®(Adkar) Education Details
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Walden UniversityProject Management -
Long Island UniversityBusiness Management
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Northeastern UniversityModern Languages & Business Administration
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State University Of New York College Of Agriculture And Technology At CobleskillAssociate Of Arts And Sciences - Aas
Frequently Asked Questions about ✨ Joanne Bartley Hilman ✨, Mba, Ms, Pmp, Csm, Prosci®(Adkar)
What company does ✨ Joanne Bartley Hilman ✨, Mba, Ms, Pmp, Csm, Prosci®(Adkar) work for?
✨ Joanne Bartley Hilman ✨, Mba, Ms, Pmp, Csm, Prosci®(Adkar) works for Cisco
What is ✨ Joanne Bartley Hilman ✨, Mba, Ms, Pmp, Csm, Prosci®(Adkar)'s role at the current company?
✨ Joanne Bartley Hilman ✨, Mba, Ms, Pmp, Csm, Prosci®(Adkar)'s current role is Change Management Consultant at Cisco.
What schools did ✨ Joanne Bartley Hilman ✨, Mba, Ms, Pmp, Csm, Prosci®(Adkar) attend?
✨ Joanne Bartley Hilman ✨, Mba, Ms, Pmp, Csm, Prosci®(Adkar) attended Walden University, Long Island University, Northeastern University, State University Of New York College Of Agriculture And Technology At Cobleskill.
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