Jose Antonio Basarot work email
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Jose Antonio Basarot personal email
Professional SummaryWith over 12 years of experience in operations management, I have successfully led teams, streamlined processes, and enhanced operational efficiency for leading global technology companies. My background spans supply chain management, logistics, and project leadership, where I’ve consistently delivered measurable improvements in performance and productivity.I have extensive experience in the technology, logistics, and supply chain industries, particularly with companies like Apple and ABAI Group. My expertise in warehouse management, carrier operations, and customer service has allowed me to drive significant improvements in operational efficiency and service delivery.
Vinos Seleccion
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Coordinador Atencion Al ClienteVinos SeleccionEl Casar, Cm, Es
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Director Of Operations In Madrid Abai GroupAbai Dec 2023 - May 2024Madrid, Community Of Madrid, SpainLead a diverse team of 150 employees at ABAI, Europcar's contact center for the European market. Ensure the achievement of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) as per contractual obligations with the client, while effectively managing the budget.Successfully addressed and improved upon the existing performance challenges, including an 86% First Attempt resolution, 88% Pick Up rate, and a 69% Service Level, through a systematic approach. Conducted in-depth analyses of each touchpoint along the customer journey, pinpointing root causes and areas for enhancement. Enhanced agent training methodologies, resulting in quicker issue resolution and improved First Attempt resolution rates. Implemented strategic adjustments to call routing, leading to an increase in Pick Up rates. Furthermore, optimized staffing levels and refined workflows contributed to a notable boost in Service Level metrics. Implemented real-time monitoring systems, facilitating prompt detection and resolution of issues. Actively solicited and integrated customer feedback, fostering a culture of continuous improvement. Fostered cross-functional collaboration across departments, ensuring alignment and concerted efforts toward achieving and maintaining optimal performance targets across all customer journeys. -
Warehouse & Carrier Operations ExecutionApple Computers May 2022 - Dec 2023Cork, County Cork, IrelandWarehouse & Carrier Operations Manager (2022 – Present)Leading a diverse team of 10 employees at Apple's EMEIA warehouse to ensure optimal day-to-day operations and maintain a 100% service level. Apply Lean Six Sigma methodology to analyse data and pinpoint areas for enhancement.Key Accomplishments:• Attained 98% efficiency enhancement by optimising logistics process and guaranteeing punctual procurement, packaging, shipment, and transportation of service parts.• Reduced 62% of waste, eliminated 20% of errors, and enhanced 96% productivity by introducing new processes.• Achieved a 100% success rate in training new employees to ensure seamless integration into the team.• Accomplished a remarkable 100% service level by achieving all target service levels.• Drove process improvements of up to 90% by significantly streamlining operations.• Consistently surpassed 90% threshold by managing team performance. -
Project Lead Emeia ( Europe, Middle East, India And Africa) Emeia Dri-Global Project Ccs ProceduresApple Jul 2021 - Jul 2022Cork, County Cork, IrelandOrchestrated a comprehensive review and evaluation of 400 documents as a document reviewer for CSS Global Project at Apple Computers, whilst fostering process alignment across AMR, APAC, and EMEIA regions. Adeptly employed prioritisation and time management expertise to oversee multiple projects and ensure punctual completion.Key Accomplishments:• Successfully accomplished 85% completion rate in 11 months by exemplifying strong commitment to project success.• Enhanced document review processes by developing and executing robust document evaluation methodology. -
Channel Support ManagerApple Dec 2010 - Jul 2021Spearheaded role of labour reimbursement representative for the Southern region, including Italy, Spain, Greece, Portugal, Malta, and Cyprus at Apple Computers. Pioneered strategic analysis initiatives to proactively identify emerging issues, prevent escalation, and contribute to organisation's operational excellence.Key Accomplishments:• Successfully attained 95% customer satisfaction rate and surpassed established target.• Led investigation of labour reimbursement claims and achieved an impressive 26% payment resolution rate.• Demonstrated strong commitment to service excellence by consistently meeting a 99% Service Level Agreement (SLA).
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Channel Technical Adviser , Trainer & Enterprise SupportApple Mar 2000 - Aug 2010Acted as escalation point for chats and escalations from front line Agents, answered and managed escalations from several different departments.Coached and evaluated the performance of the advisors and provided tailored plans to help them improve their results.Coordinated and conducted small group and individual training sessions based on staff and organizational learning needs.Developed and managed tracking and reported progress on training progress.Lead learning enhancement classes to improve knowledge and people skills for work place success
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Channel Support SpecialistApple Aug 2000 - Dec 2005Administered CSS Support Warehouse and Authorised Apple Service Providers (AASP) team at Apple Computers. Offered robust support to a global array of Apple stakeholders, including service providers, carriers, independent repair centres, and logistics teams. Demonstrated adeptness in account maintenance, access, and service locator within Global Service Exchange tool (GSX) to ensure seamless operations for Apple's global service network.Key Accomplishments• Co-ordinated and delivered targeted training sessions for small groups of five individuals and one-on-one sessions; aligning training content with unique needs of staff and organisation.• Attained 100% partner satisfaction rate in managing account maintenance access, underlining commitment to partner success and satisfaction.• Effectively reduced 26% labour reimbursement claims by streamlining claims process and ensuring efficient resolution.• Achieved 95% success rate among trainees.
Jose Antonio Basarot Skills
Jose Antonio Basarot Education Details
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Honours Degree -
Ces Center MadridSound Engineering -
Santa Barbara, Secondary School, MadridElectronic Technician
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Coursera College ‐ Cork, IrelandSap Technology Consultant Professional Certificate
Frequently Asked Questions about Jose Antonio Basarot
What company does Jose Antonio Basarot work for?
Jose Antonio Basarot works for Vinos Seleccion
What is Jose Antonio Basarot's role at the current company?
Jose Antonio Basarot's current role is Coordinador atencion al cliente.
What is Jose Antonio Basarot's email address?
Jose Antonio Basarot's email address is jb****@****ple.com
What schools did Jose Antonio Basarot attend?
Jose Antonio Basarot attended Munster Technological University, Ces Center Madrid, Santa Barbara, Secondary School, Madrid, Coursera College ‐ Cork, Ireland.
What skills is Jose Antonio Basarot known for?
Jose Antonio Basarot has skills like Os X, Html, Ios, Iphone, Windows, Troubleshooting, Windows 7, Computer Hardware, Technical Support.
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