Jagadeesan Baskar Email & Phone Number

Ontario, Canada

* Respond to Service Desk calls/emails, ensuring timely follow-up and resolution of reported issues while adhering to best practices.* Manage Active Directory (AD) tasks, including user account management, group policies, and system access configurations.* Deploy and maintain applications and software using PDQ Deploy, ensuring smooth rollouts and updates across the organization.* Utilize Service Desk tools to document resolution steps, provide recommendations to users, and assign/escalate tasks to appropriate teams for efficient problem resolution.* Deliver technical support for Microsoft Office, CRM, ERP, and telephone systems, ensuring seamless functionality and user satisfaction.* Conduct preventive maintenance tasks, including daily system checklists, to ensure consistent operational readiness.* Perform hardware setup and troubleshooting for PDA devices, laptops, workstations, and other IT equipment.* Support the rollout and adoption of new and existing applications, ensuring smooth implementation.

Hyderabad, Telangana, India

* Provided exceptional technical support to VIP clients, including Partners and Managing Directors, ensuring seamless technology experiences and high customer satisfaction.* Mastered multi-channel support delivery, resolving inquiries via phone, web forms, and live chat, significantly improving first-call resolution rates.* Expert in troubleshooting and remote device management, assisting users with hardware issues and peripheral setups.* Streamlined onboarding processes by managing password setups and account creations within Active Directory (AD) with 100% accuracy.* Proactively resolved system performance issues, application malfunctions, and access-related problems, enhancing user productivity.* Managed mobile and laptop replacements for damaged devices, ensuring smooth transitions and minimal downtime.* Enabled secure access to company resources on mobile devices using Azure Endpoint and Microsoft Intune, while ensuring compliance with Service Level Agreements (SLA).

India

* Delivered first-line IT support, reducing average resolution time by 83% through efficient troubleshooting across phone, email, and in-person channels, handling a high volume of inquiries monthly.* Resolved complex technical issues related to hardware, software, peripherals, and network connectivity, ensuring seamless user experiences.* Maintained detailed documentation for ticketing records, improving follow-up rates and enhancing team knowledge sharing.* Provided user training on hardware and software utilization, boosting end-user productivity and satisfaction.* Streamlined onboarding by accurately setting up and configuring computer systems, achieving 100% accuracy and faster deployment.

Chennai, Tamil Nadu, India

* Elevated complex application support tickets, collaborating with developers to resolve persistent issues affecting frontline personnel.* Served as the 3rd level support tier, addressing high-priority incidents by engaging key stakeholders to drive solutions.* Created detailed incident reports, documenting responses and lessons learned to improve future processes.* Took prompt action to contain threats, mitigate damage, and prevent further incidents.* Leveraged data analysis to identify trends and spikes in ServiceNow tickets, proactively raising major incidents to expedite resolution.

Chennai Area, India

* Delivered exceptional first-line IT support to internal users, efficiently resolving inquiries via phone, email, and in-person channels.* Diagnosed and troubleshot a variety of technical issues related to hardware, software, peripherals, and network connectivity.* Maintained detailed documentation of all support requests and resolutions within the ticketing system, ensuring effective follow-up and knowledge sharing.* Empowered end-users with guidance on optimal hardware and software utilization, maximizing productivity and satisfaction.* Streamlined user onboarding by setting up and configuring computer systems, including hardware, software, and network access.* Promoted collaborative problem-solving, working closely with IT colleagues to address complex technical challenges effectively.

Chennai Area, India

* Maximized claim reimbursement by initiating follow-up calls with insurance companies for unpaid or denied claims.* Ensured accurate billing by verifying patient insurance eligibility, benefits, and updating account information promptly.* Maintained financial integrity by reviewing accounts, identifying and resolving billing and coding errors.* Resolved payment discrepancies through effective communication with insurance companies, patients, and healthcare providers.* Elevated complex billing issues to senior staff for timely resolution, streamlining reimbursement processes.* Documented interactions meticulously in billing software, ensuring transparency and audit compliance.* Delivered exceptional customer service to patients, insurance companies, and providers, fostering positive relationships.* Collaborated effectively with the medical billing team, optimizing billing accuracy and timeliness.* Committed to continuous learning, staying current with healthcare regulations and insurance policy updates.

Master Of Business Administration - Mba, Information Systems, First Class

Bachelor Of Science (B.Sc.), Viscom And Digital Media, A

Activities and Societies: Media groupB.sc Visual Communication and Digital Media