AeroLeads people directory · profile
John Bauer Email & Phone Number
Head of Global Support
at
Horizon3.ai
1 work email found
@zscaler.com
2 phones found area 408
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 86%
Current company
Role
Head of Global Support
Location
Livermore, California, United States
Who is John Bauer? Overview
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Quick answer
John Bauer is listed as Head of Global Support at Horizon3.ai, based in Livermore, California, United States. AeroLeads shows a work email signal at zscaler.com, phone signal with area code 408, and a matched LinkedIn profile for John Bauer.
John Bauer previously worked as Director, Digital Support Experience at Zscaler and Sr. Director, Enterprise Technology - CS Enablement at Trellix. John Bauer holds Bs, Electrical Engineering from Missouri University Of Science And Technology.
Company email context
Email format at Horizon3.ai
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{first_initial}{last}@zscaler.com
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AeroLeads found 1 current-domain work email signal for John Bauer. Compare company email patterns before reaching out.
Profile bio
About John Bauer
I lead digital customer support and customer success strategy for enterprise technology companies.At Zscaler, I lead UX and product strategy for our customer support portal, designing and delivering a new enterprise portal experience serving 10k global enterprise customers. We've increased self-service success by 3x with 10x ROI in development costs. At FireEye, I led post-sale digital Customer Experience for our 6000+ enterprise customers, including the customer support portal, knowledge base, community, and documentation sites, delivering an increase in self-help success (deflection) from 8% to over 60% of support case volume. Previously, I have directly led:- Successful enterprise customer support communities from inception to maturity, community migration efforts serving up to 400k users- Global eservices adoption programs delivering 25% increase in targeted engagement channels- KCS and Knowledge Management strategy, teams, and technology platforms- Premium managed service offerings development and delivery (developer support, managed security services)I am experienced and comfortable at both early stage and large B2B technology companies and have managed organizations of up to 35 employees.Specialties: Customer Support & Customer Success delivery for enterprise SaaS solutions. Online / digital customer experience. Service delivery processes, tools and platforms. Implementation of Salesforce Service Cloud & Experience Cloud and related platforms such as Gainsight, Okta, Pendo, SearchUnify, Khoros, & Genesys.
Current workplace
John Bauer's current company
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9 roles
John Bauer work experience
A career timeline built from the work history available for this profile.
Director, Digital Support Experience
CurrentLeading Digital Support Experience for Zscaler Global Customer Services
May 2023 - Present
Sr. Director, Enterprise Technology - Cs Enablement
FireEye was purchased by private equity firm STG and rebranded to Trellix in Jan 2022Leading strategy, development, and operations for Customer Support and Customer Success technology platforms at Trellix, unifying and updating legacy solutions for 800 agents and 40,000+ customers from the former McAfee and FireEye service organizations. Key platforms.
Jan 2022 - Apr 2023
Sr. Director, Customer Success Technology
Joined FireEye with the charter to lead post-sale customer experience strategy and scale services delivery through tools and technology. * Owner of the end-to-end customer experience for support.fireeye.com, community.fireeye.com, status.fireeye.com and docs.fireeye.com serving over 6000 global enterprise customers* Improved case deflection from 8% to 62%.
Mar 2013 - Jan 2022
Client Manager
Apigee
Responsible for onboarding, services delivery, renewals, and overall customer success of strategic enterprise customers on the Apigee cloud based API management platform.
Jun 2012 - Feb 2013
Sr. Manager, Eservices Adoption
* Led customer adoption strategy for the EMC online support experience, building the global Adoption Team, playbook, value proposition and all customer messaging, collaborating across support, marketing, and field services organizations to deliver targeted adoption campaigns* Led EMC Customer support community strategy for 400k community users. Created VIP.
Dec 2009 - Jun 2012
Customer Success Manager
* Owner for post-sale customer success and renewals / retention, responsible for customer on-boarding, services delivery, and increased customer adoption for the SaaS based Socialtext collaboration platform * Hands on expert in the Socialtext platform, acting as a professional services consultant to our customers, analyzing business requirements.
Jan 2008 - Dec 2009
Client Director
Zantaz Inc.
* Responsible for post-sale account management and ongoing business development for enterprise customer accounts in the financial services vertical. Partnered with and directed the efforts of Engineering, Product Management, Customer Support, Field Sales, Legal, Operations, and the ZANTAZ senior executive team to represent the customer and provide.
Nov 2006 - Jul 2007
Senior Manager, Technical Support
* Managed geographically distributed technical support teams providing standard and premium enterprise support for EMC Documentum. * Promoted 3x through multiple roles of greater responsibility, developing deep expertise in all aspects of enterprise support services: - Senior Support Manager - Knowledge Management - Developer Support Manager (Premium.
Dec 1998 - Nov 2006
1 education record
John Bauer education
-
Missouri University Of Science And Technology
FAQ
Frequently asked questions about John Bauer
Quick answers generated from the profile data available on this page.
What company does John Bauer work for?
John Bauer works for Horizon3.ai.
What is John Bauer's role at Horizon3.ai?
John Bauer is listed as Head of Global Support at Horizon3.ai.
What is John Bauer's email address?
AeroLeads has found 1 work email signal at @zscaler.com for John Bauer at Horizon3.ai.
What is John Bauer's phone number?
AeroLeads has found 2 phone signal(s) with area code 408 for John Bauer at Horizon3.ai.
Where is John Bauer based?
John Bauer is based in Livermore, California, United States while working with Horizon3.ai.
What companies has John Bauer worked for?
John Bauer has worked for Horizon3.Ai, Zscaler, Trellix, Fireeye, Inc., and Apigee.
How can I contact John Bauer?
You can use AeroLeads to view verified contact signals for John Bauer at Horizon3.ai, including work email, phone, and LinkedIn data when available.
What schools did John Bauer attend?
John Bauer holds Bs, Electrical Engineering from Missouri University Of Science And Technology.
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