Facilitates the planning process and develop the Individual Program Plan (IPP) or Individual Family Service Plan (IFSP) for assigned Consumers and oversee the implementation of the IPP/IFSP. Monitor and evaluate the services provided through the plan.Coordinates and supports the implementation of the Consumers plan which may include identifying natural supports and generic services and evaluating when a need exists that can only be met through RCEB authorized funding.Advocates on behalf of consumers to protect their rights under the law and ensure that they receive those services and benefits to which they are entitled.Assists the consumer and family in obtaining essential diagnosis and evaluation from appropriate practitioners and secure written reports and other information which assesses and interprets the consumer’s situation.Monitors the consumer’s health and safety.Maintains all documentation and contacts as required by law, regulation and policy.Implements RCEB policies and procedures.Completes, in a timely manner, functional and/or developmental reviews.Keeps supervisor informed of the status of the case load and unmet needs in the community.

Triage System Coordination and SupportSupport the Triage intake process by quickly identifying and supporting student needs by gathering history to more closely determine which services are appropriate and needed.Triage cases and referrals as needed and appropriate, i.e., maintain and track student visits and follow-up services.Work collaboratively to support Teachers, Grade Level Leads, Deans, Behavior Specialist, Social Workers, and Academic Intervention staff to quickly and efficiently support students with tier 1, 2, and 3 social-emotional interventions–available for consultation on a weekly, bi-weekly, and monthly basis.Collaboration and CommunicationPartner with the Lead Social Worker to develop, organize, and implement appropriate six-week social-emotional group therapy options, e.g., decreasing anxiety, building emotional resilience, and others as neededPartner with the Lead Social Worker to research and provide information regarding available Social-Emotional, therapeutic, and community resources and services available to students and familiesAssist the Lead Social Worker with communicating up-to-date professional development opportunities, or other supports available to faculty and staffFacilitate Direct ServicesParticipate in regularly scheduled PreSST, SST, 504, and IEP meetings, grade level team meetings, as requestedProvide consultative services to teams, faculty, and supervisors to review and explore ways to improve programming for students and families within the communityFacilitate targeted group counseling and SEL development activities and provide 1:1 check-ins with students via the Triage Center, and or the implementation of tier 3 servicesSupport student, staff, or parent/guardian meetings when a social worker cannot be present by meeting with stakeholders, taking notes, and arranging follow-up actions

• Explains the procedures that will be occurring during the scheduled appointments. • Assesses paperwork provided by the patient. Answers provided on the intake paperwork are clarified with the patient and transferred to the history report. • Reviews the complete description of the current symptoms, the length of time they have been in existence, and how they have affected the patient’s life. • Gathers information on medical history, past psychiatric history, education, profession, family history, and drug/ alcohol history that will help doctors accurately diagnose and treat the patient. • Performs mental status exams, score checklists and include results in the prepared report. • Able to complete the history appointment in no more than two hours, with a completely typed report available shortly after the conclusion of the appointment. Reviews treatment recommendations with patient and answer questions about the physician report. • Assesses patients’ needs and provide relevant support. • Assists with various duties or work on special assignments as time permits. Good Interpersonal skills. • Mental Health/intake experience and familiarity with medical terms and office operations are preferred.• Proficient with Microsoft Word, Excel, and Microsoft OS. • Excellent written and verbal communication skills. Ability to work independently and in a team environment.• DOT Hazardous Materials Training

• Responsible for ensuring delivery of an exceptional patient exp. & accuracy of financial data through efficient processes & innovation.• Planning, performing and implementing process improvement initiatives.• Data gathering, analysis, best practice research, process mapping, developing & recommending alt. for improvement, developing PKI’s, obtaining leadership or stakeholder agreement, implementing improvements, & monitoring post-process improvement initiative performance to updated standards• Partners with leadership, project champions, and process owners to execute the project and deliver results• Tracks the progress to completion of initiatives w/focus on maintaining data integrity & timely communication of initiative statuses to management & team members• Maintains an active knowledge of Amen Clinics tools and processes• Maps processes using standard methods• Manages calendars, organizes meetings, and creates meeting agendas in conjunction with the leaders and team members assigned to improvement projects and/or initiatives• Maintains official meeting minutes and communicates minutes to key stakeholders post-meeting• Develops PowerPoint presentations, reports, and executive summaries that are succinct, synthesize information, offer conclusions & opportunities for recurring meeting & project updates to executives• Develops & administers the project approach, structure, and charter through the establishment of project requirements & planning for assigned project work• Performs industry research, expert interviews, & benchmarking• Improves systems by studying current practices and designing modifications with the input of subjectmatter experts that support strategic objectives• Collaborates across all PCC depts. & teams to ensure standardized processes; build strong relationships• Engages with leaders, analysts while building strong relationships• Proposes revisions to internal policies and procedures as needed due to improvement initiatives

Remote Learning Environment utilizing Google Classroom and Zoom.Participant of the clinical team and aids in maintaining the therapeutic milieu in the classroom.Responsible for providing appropriate mental health interventions.Monitor behaviors, intervene when necessary and provide group rehab services.Professional awareness of trigger points that can set off a student and be able to intervene before the student escalates to time away or worse.Techniques may include, but are not limited to the following; quietly reminding the client of what his/her goals and objectives are, taking the child outside of the classroom to process what may be bothering him/her, and verbal de-escalation.Responsible for delivering emotional and behavior support to students in Day Rehab classroom, including community meeting, process groups and individual support to students with emotional disturbances.Being a part of the classroom teamPrimary Responsibilities:Conducting mental health interventionsIs the lead in the therapeutic milieuRunning group rehab dailyIndividual rehab as neededAssisting in the community meetingWorking with the classroom staff in running the journal activity, which includes processing.Supervision with Mental Health Clinical DirectorAttend IEP meetings as neededAttend weekly treatment team meetingCompleting daily and weekly progress notesGive feedback to the team on the mental health of the studentsFollow treatment goals of each student

Reviewing new and used items for quality for packaging/shipping. Adhering to OSHA protocols for warehouse standards. Packing crates to ensure the integrity of the products. Utilizing NIKE/Kiva logistic delivery system to process per order (up to 200 items per hour).

Develop and implement behaviorally based treatment plans for a small caseload of adolescents or children with severe behavioral problems.Maintain a caseload of 1-6 clients as assigned by supervisor.Attend weekly group and individual supervision meetings as well as required county TBS meetings and trainings.Complete all required paperwork for Medi-Cal compliance in a complete and timely manner including progress notes on a weekly basis, treatment plans and monthly reports.Work closely and respectfully with caregivers who may be foster parents, biological parents or relatives or group home staff.Coordinate treatment plans and collaborate on a weekly basis with client’s therapists, mental health case manager, social workers and other mental health professionals on clients’ teams.Maintain approximately 30 billable hours per 40-hour workweek.Develop and maintain a consistent and regular schedule of client appointments and communicate changes in schedule to clients and their caregivers and supervisor.Maintain a professional manner at all times while representing Youth Homes, IncAbility to deal with crisis situations and adjust schedule for the needs of clients (be flexible in interventions.)Thorough knowledge of emergency procedures required in crisis intervention.CANS Certified

• Provided therapeutic behavioral interventions & replacement skill building strategies for clients who qualify for the Milhous TBS program (Level 12 and above). • Was available during the times & activities where the client needs help most as well as for individual one-to-one skill building sessions. • Worked with treatment team to achieve & maintain the goals as defined in the TBS Treatment Plan, training staff & family on effective interventions. • Wrote progress notes that were turned in on-time every week & meet all billing requirements. Progress notes written on the day of service.• Coordinated schedule with the client’s house team; made sure the schedule did conflict with other appointments for that client.• Attended case conferences, staff meetings, team meetings & IEPs as needed• Read client files & TBS FAB/Treatment Plan. Ability to speak knowledgably about goals, interventions, replacement behaviors & progress• Attended all TBS trainings & complete homework assignments• Worked cooperatively with staff, families & agencies by being supportive, friendly & respectful of roles & boundaries• Completed reports in a timely manner & be cooperative with making corrections to notes as needed• Maintained student confidentiality & communicate effectivelyNPCI, First Aid/CPR, CEU Mandated Reporter

- Developed, coordinated, implemented, and monitored individual treatment plans with clients and other treatment agencies and individuals to include intake, assessment, transition, and discharge planning.- Tracked and documented services provided by MSC/Shelter, including statistical data entry and reporting.- Provided supervision of members/residents and maintain milieu as needed during awake overnight shifts.- Performed household cleaning to assure health and safety of members in accordance with infection prevention and control standards. Mop floors, disinfect furniture, sweep, and vacuum. Requires use of household and industrial cleaning materials.- Maintained a milieu structure that involves the clients in all aspects of the program and participate as an integral part of the therapeutic milieu and as a member of a mental health team in a community-based program.

Project Hope provided outreach to the homeless population of the Bay Area. From an Ethnographic Practicum Intern stand point, there was participation in providing outreach to the homeless population in the East Bay area (traveling to homeless encampments to provide information about services available to their population as well as providing food, water, etc.) A portion of this position was filing records according to HIPAA standards.

· Process support requests from customers, field service associates, and primarily electronic requests from Self-Service terminals.· Provided remote desktop support which includes setup, configuration, operational guidance, and troubleshooting.· Follow procedures and department processes to record initial call information, steps taken toward resolution and final resolution in department’s Call Management System.· Act as a technical resource for help desk associates and other organizations.· Assist in developing and maintaining solutions in knowledge based systems.· Assist with projects or other duties assigned by supervisor.· Train new hires in policy and procedures along with assisting with coverage scheduling.· Set up new employee workstations and ensured office network was running at all times.· Ran diagnostics on workstations and printer stations when necessary.· Installed specific operating systems and software packages based on client needs.· Worked with onsite technicians to troubleshoot any network connections issues with client.· Monitored and identified risk areas, needed escalations, and worked to resolve those issues.· Familiar with AS400/FACTS and Siebel ticketing systems.

• Use of state-of-art fraud detection tools and processes to identify and mitigate monetary, regulatory and compliance related risk. (RSA Identity Verification).• Making independent decisions that have high monetary and customer impact (complex analysis of internal and external systems), databases and other resources. (Reviewing documentation in AS400LS, iPortal, Imageview, etc.)• Provide risk mitigation recommendations to senior and executive leaders. • Train other representatives in department policy and procedures; created current training manual for procedures.• Work flow coordination, report compilation for monthly and daily amounts. (Microsoft Excel, Citrix).

Inbound & Outbound Calls - Customer Service Call CenterMortgage Loan Servicing & Cross Sell Other Products & ServicesProcess & Added 3rd Party Authorizations, Contacting Insurance Agencies to Update Insurance, Providing Updated Information Pertaining to Policies Expiring, Disbursements, Following Scripting Procedures, ValidationsEmail & Written Correspondence Ability to use canned text efficiently & effectivelyQA Process DocumentationAudited Mortgage Loan Modification DocumentationProvided Assistance in Training

Online Customer Service Sales Banker (CSR 2) Assisted in training new sales bankers (Floor walking and assisting with questions)Provided excellent and expedient customer serviceFollowed financial institution regulations & policiesInformed customers current promotions & quoted current interest ratesExperience with escalated calls.Online account servicingData entryCross-sell other products and servicesProcessed written and email correspondence

• Met and exceeded sales goal of $50,000 per month.• Schedule advertisement according deadlines• Cash handling – Open and close register for day to day operations• Cold Call Customers• Account Management for Diverse Client Base• Re-solicit, Re-schedule, Predetermine Future Needs of Clients• Budget Management• Cross Sell/Up Sell Other Products & Services Including Online Packages In Conjunction to Newspaper Advertising• Office administration• Payment processing (Cash, Credit Card, Check Payments)

Provided Clients With Information About Current PromotionsFront-Line Customer SupportTrained another individual how to process sales orders, check stock, greet customers