Joshua Bramble Email & Phone Number

Newcastle, New South Wales, Australia

Maitland, New South Wales, Australia

Volunteer History:• Participation in various significant incidents, such as Hunter Storm and Flood events (2015, 2016, 2021, 2022)• Participation in 2019-20 Bushfires (Black Summer)• Contributed to the development of local Flood Plans for multiple areas.• Gathered information during events to assist in the updating of local Flood Action Cards• Fulfilled roles within IMT including, Information & Warnings Officer, Public Information Support, Social Media Officer, Planning… Show more Volunteer History:• Participation in various significant incidents, such as Hunter Storm and Flood events (2015, 2016, 2021, 2022)• Participation in 2019-20 Bushfires (Black Summer)• Contributed to the development of local Flood Plans for multiple areas.• Gathered information during events to assist in the updating of local Flood Action Cards• Fulfilled roles within IMT including, Information & Warnings Officer, Public Information Support, Social Media Officer, Planning Support, Operations Support, Logistics Support, Flood Analyst Support, Management Support Officer • Provided leadership and guidance for the Hunter Capability Unit, overseeing membership, administrative tasks and training directives.Key Achievements:• Appearance in Maitland Mercury (May 24 2021) & Newcastle Herald (April 29 2015)• Appearance in Hunter Capability Unit membership drive advertisements• Commissioner’s Commendation for Service in the 2015 Floods• SES Service award for 5 years Show less

Newcastle, New South Wales, Australia

Responsibilities:• Providing timely and effective technical support to a portfolio of 50+ business clients.• Maintaining a high-volume ticket queue, consistently resolving up to 20 tickets a day.• Planning and prioritising daily tasks, onsite visits, Installs, migrations and projects effectively to ensure that all client needs are met in a timely and efficient manner.• Supporting a diverse client base with wide ranging multi-generational technology implementations and… Show more Responsibilities:• Providing timely and effective technical support to a portfolio of 50+ business clients.• Maintaining a high-volume ticket queue, consistently resolving up to 20 tickets a day.• Planning and prioritising daily tasks, onsite visits, Installs, migrations and projects effectively to ensure that all client needs are met in a timely and efficient manner.• Supporting a diverse client base with wide ranging multi-generational technology implementations and deployment sizes.• Thinking critically and solving complex technical problems related to hardware, software, and network infrastructure, leveraging advanced research, analysis and troubleshooting techniques to find effective resolutions.• Analysing client systems to identify potential issues and recommend proactive solutions to improve IT infrastructure and workflows, including policies and procedures for security, backup and disaster recovery, and system maintenance.• Monitoring and maintaining the health and performance of client systems, including servers, workstations, and network infrastructure, to ensure business and systems continuity.• Working collaboratively with other IT team members to develop and implement new solutions and services for clients, contributing technical expertise and firsthand client and systems knowledge.• Assisting and training junior technicians, providing guidance and support to help them develop their technical skills and knowledge.• Influencing and negotiating with clients to ensure that technical support and solutions are aligned with their business needs and priorities.• Providing technical training and support to clients and end-users, improving their understanding of system operations and best practices.• Documenting all work performed and maintaining accurate records of client systems and configurations, ensuring efficient tracking of all client interactions and technical issues Show less

Newcastle, New South Wales, Australia

Key responsibilities:• Monitoring and maintaining Windows devices (600+)• Managing over 100 Apple devices using Zuludesk MDM (Mobile Device Management)• Training staff on the use of new systems or resources• Troubleshooting system and network faults• Assisting staff to resolve issues in person or over the phone• Installing and configuring software applications• Installing network, desktop, and AV hardware• Testing and evaluating new systems and… Show more Key responsibilities:• Monitoring and maintaining Windows devices (600+)• Managing over 100 Apple devices using Zuludesk MDM (Mobile Device Management)• Training staff on the use of new systems or resources• Troubleshooting system and network faults• Assisting staff to resolve issues in person or over the phone• Installing and configuring software applications• Installing network, desktop, and AV hardware• Testing and evaluating new systems and resources• Maintaining an asset register of all IT resourcesKey Achievements:• Tripled the number of Apple iPads in use by deploying and managing Zuludesk MDM.• Fostered strong relationships with each faculty to better understand their needs and provide tailored IT support.• Improved IT system efficiency at the school by implementing effective monitoring, maintenance, and evaluation practices. Show less