Denny's Field Marketing - Midwest and West• Daily client contact for Denny’s West and Midwest franchise locations, accounting for over $5MM in advertising budget• Managed local market broadcast, print, digital and sponsorship initiatives in over 30 markets• Spearheaded local store advertising creative: established timelines, briefed creative teams and presented to client

• Resolved customer requests and issues while directly interfacing via email, phone and chat with both customers and Outfitters (sales reps)• Worked cross-functionally with Operations, Product and Marketing teams to provide seamless customer experience• Proactively sought out solutions to tech bugs, shipping delays and product mishaps

• Daily client contact and internal point person for five accounts including: Tri Counties Bank, Hank Fisher Properties and Touro University• Managed creative, media and production teams on integrated brand campaigns spanning broadcast, radio, digital and print• Effectively monitored client timelines and budgets to efficiently utilize agency resources

- Worked 12-15 hours per week, styling 60 clients per week, on average- Met or surpassed company benchmarks for client satisfaction, average take rate and average order value- Offered a client experience with tailored apparel selections and a personal note that helped meet the company's mission of helping women to look, feel and be their best selves.

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