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Jason Casey Email & Phone Number
Director of Support | Head of Technical Support | Customer Experience | Product Support | Escalation Support | CX | SaaS | ex-Evernote
at
Ambient Property Technologies
1 work email found
@bellsouth.net
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Director of Support | Head of Technical Support | Customer Experience | Product Support | Escalation Support | CX | SaaS | ex-Evernote
Location
Austin, Texas, United States
Company size
Who is Jason Casey? Overview
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Quick answer
Jason Casey is listed as Director of Support | Head of Technical Support | Customer Experience | Product Support | Escalation Support | CX | SaaS | ex-Evernote at Ambient Property Technologies, a with 115 employees, based in Austin, Texas, United States. AeroLeads shows a work email signal at bellsouth.net and a matched LinkedIn profile for Jason Casey.
Jason Casey previously worked as Director of Support at Ambient Property Technologies and Member at Support Driven. Jason Casey holds Bachelors, Business Administration, Philosophy from California State Polytechnic University-Pomona.
Company email context
Email format at Ambient Property Technologies
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*@bellsouth.net
68% confidence
AeroLeads found 1 current-domain work email signal for Jason Casey. Compare company email patterns before reaching out.
Profile bio
About Jason Casey
I lead teams of technical support specialists and support engineers. We help customers' with their most complicated requests and ensure they are well taken care of. I enjoy building a culture that closely connects support, product, and engineering to focus on continuous product improvement informed directly by the customers experience.
Listed skills include Higher Education, Technical Support, Customer Service, Event Planning, and 6 others.
Current workplace
Jason Casey's current company
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Ambient Property Technologies
15 roles
Jason Casey work experience
A career timeline built from the work history available for this profile.
Director Of Support
Current
Oct 2024 - Present
Member
CurrentSupport Driven is a community of Customer Support professionals helping each other learn and grow. I've spoken at the Support Driven Leadership Summit. My talk was titled "Connecting Support with Product and Engineering."
Jan 2016 - Present
Head Of Technical Support
• Led the global support organization• Streamlined support and engineering processes reducing ticket volume by 20%
Jan 2024 - Oct 2024
Senior Director Of Technical Support
• Hired, trained, and grew a team of subject matter experts responsible for handling all technical support escalations• Developed the vision and strategy for a globally distributed team of product support subject matter experts• Built a team responsible for supporting for all commerce and payment related issues
Jun 2023 - Jul 2023
Director Of Technical Support
• Built relationships with cross-functional partners in the product and engineering orgs to build a culture where actionable customer feedback was used to optimize the product experience • Defined KPI goals for the team and individuals that aligned with company objectives • Experienced at leading through change management when business circumstances and company objectives call for a shift in strategy
Nov 2021 - Jun 2023
Senior Technical Support Manager
• Developed incident management protocols to ensure a quick and effective resolution to customer impacting incidents• Partnered with support directors to implement training and quality assurance programs for customer support specialists
Aug 2020 - Nov 2021
Technical Support Manager
• Developed a knowledge base to guide the entire support organization by providing next steps on how to handle reports of each issue• Coached support specialists to ensure they were trained in root cause analysis of technical issues• In October 2019, I spoke at the Elevate CX Conference. My talk was titled "The Technical Side of Support: Lessons Learned."• In October 2018, I spoke at the Support Driven Leadership Summit. My talk was titled "Connecting Support with Product and Engineering.”
Oct 2015 - Aug 2020
Technical Support Specialist
• Responsible for troubleshooting complex issues escalated from the customer support team• Lead support specialist and subject matter expert for Evernote on Android• Lead support specialist and subject matter expert for the Evernote Business product
Jul 2014 - Oct 2015
Customer Support Representative
• Front line support for the full range of customer reported issues
Dec 2013 - Jul 2014
Executive Assistant
Dean's Office - School of Undergraduate StudiesAssistant to Dean Brent IversonAssistant to Associate Dean Larry Abrahamhttp://www.utexas.edu/ugs/
Aug 2013 - Nov 2013
Senior Administrative Associate
Dean's Office - School of Undergraduate StudiesAssistant to Dean Paul WoodruffAssistant to Associate Dean Larry Abrahamhttp://www.utexas.edu/ugs/
Aug 2011 - Aug 2013
Administrative Associate
Bridging Disciplines Programs - School of Undergraduate Studieshttp://www.utexas.edu/ugs/bdp/
Aug 2010 - Aug 2011
Senior Administrative Assistant
Student-Faculty Programshttp://www.sfp.caltech.edu/
Jun 2008 - Aug 2010
Administrative Assistant
Student-Faculty Programshttp://sfp.caltech.edu/
Jun 2006 - Jun 2008
1 education record
Jason Casey education
-
California State Polytechnic University-Pomona
FAQ
Frequently asked questions about Jason Casey
Quick answers generated from the profile data available on this page.
What company does Jason Casey work for?
Jason Casey works for Ambient Property Technologies.
What is Jason Casey's role at Ambient Property Technologies?
Jason Casey is listed as Director of Support | Head of Technical Support | Customer Experience | Product Support | Escalation Support | CX | SaaS | ex-Evernote at Ambient Property Technologies.
What is Jason Casey's email address?
AeroLeads has found 1 work email signal at @bellsouth.net for Jason Casey at Ambient Property Technologies.
Where is Jason Casey based?
Jason Casey is based in Austin, Texas, United States while working with Ambient Property Technologies.
What companies has Jason Casey worked for?
Jason Casey has worked for Ambient Property Technologies, Support Driven, Power My Analytics, Evernote, and The University Of Texas At Austin.
How can I contact Jason Casey?
You can use AeroLeads to view verified contact signals for Jason Casey at Ambient Property Technologies, including work email, phone, and LinkedIn data when available.
What schools did Jason Casey attend?
Jason Casey holds Bachelors, Business Administration, Philosophy from California State Polytechnic University-Pomona.
What skills is Jason Casey known for?
Jason Casey is listed with skills including Higher Education, Technical Support, Customer Service, Event Planning, Program Management, Student Affairs, Data Analysis, and Saas.
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