Assigned as a Passenger Service Agent for United Airlines.I perform the following duties of checking in passenger for their flights, rebooking and answering any of their concerns/inquiries. In the near future, I hope to acquire the knowledge and perform the duties of a gate agent, as well for United Airlines and ATS.

Greeting all guests, determine their reason for the visit and based on their type of visit, I would review some of their documents, provide them with the application forms that they would need. I would also issue them the correct ticket for their type of transaction, as well as provide them other government service information.

Working as a Passenger Service Agent, assigned to United Airlines.My responsibilities for the assigned airline ranges from check-in, rebooking (as well as solving reservation issues), and performing the duties of a gate agent.

Working as a NavStar PSA and providing the services of an Arrivals/Baggage Agent for Air France-KLM.As an Arrivals Agent, my duties are to set up the bridge to the aircraft when it arrives, greet the passengers when they are deboarding, direct wheelchair passengers to the wheelchair agents for assistance, assist unaccompanied minors and escort them to their guardians.As a Baggage Agent, it is my responsibility to prepare paperwork with the Lead Baggage Agent, open AHLs (Missing Baggage Reports), DPRs (Damage Reports) and closing files for baggages that have been or will be delivered. I also create foward messages, make rush tags, and enter and print out the BDOs for bags on delivery. Aside from opening up files and entering information on the computer, I also escort passengers in to the Baggage Hall for when bags are accidentally swapped and/or as well as to pick up their delayed bags.At the end of every Arrivals and work in the Baggage Hall, it is also my responsibility to do the post-flight paperwork - which are all about the statistics: how many wheelchairs were used (this includes Carry-Off passengers), at what time did the flight arrive at the gate, the time of the first and last bag, how many unaccompanied minors came, the amount of AHLs/DPRs/OHDs created, and lastly how many bags were delivered.Working as a Baggage Agent, the system that I have been trained to use to open and enter AHLs/DPRs/OHDs are Vega and Amadeus Altéa (includes World Tracer).

As an ACAP Agent for NavStar Aviation Inc., my resposibilities are to ensure the safety of a wheelchair passenger, assisting them through arrivals, boarding time, post-security and through Primary/Secondary.

A mandatory field placement for 150 hours in a Tourism and Hospitality field that starts from January and ends in April. During this field placement, the goal is to gain more knowledge and working experience in a travel agency, hotel or airline. Since I am doing a field placement with a travel agency, the goal is to learn how to do bookings or checking for quotes and getting comfortable working with clients or other agents of tour operators.Duties:- filing invoices, receipts etc.- cleaning the office- compose business emails- stamp, organize and restock travel brochures- greeting customers up front, as well as on the phone- bank errands- updating online advertisements, as well as the ads in-store- checking for flight/package/cruise quotes

Responsible for giving tours to guest during Open House at Seneca College (Markham Campus), to answer questions, greet guests and notify guest about special events going on during Open House.

SMILE Mentors are students, who are in the further years of their program and would guide newer or older students, as well, who are in the same program as the SMILE Mentor students.If proteges (the students, who Mentors would guide) have any questions about their program or where to go for certain things in the school campus, Mentors will be able to answer their questions and direct their proteges of where to go.

Co-op placement in Marlin Travel during grade 12 and after doing four months of co-op placement with the travel agency, I was hired for a month as a part-time reliever.Duties:- filing invoices, receipts etc.- cleaning the office- compose business emails- stamp, organize and restock travel brochures- greeting customers up front, as well as on the phone- bank errands- updating online advertisements, as well as the ads in-store