Jenna Charlton Email & Phone Number

Cleveland, Oh, Us

Cleveland, Oh, Us

Austin, Texas, Us

• Leveraged testing expertise, product management knowledge, training and development skills, and thought leadership to evangelize Qase product and features • Re-envisioned Qase content to focus on thought leadership, curating content that highlights testing trends and innovation• Developed quality practices with the testing community through thought leadership platforms, including blogs, podcasts, and webinars• Coached customers facing challenges integrating Qase into their workflows by providing tailored solutions that scaled customer satisfaction• Partnered with customers to advance quality practices, helping them mature processes and upskill their teams for improved QA performance• Advised sales team on complex and technical use cases during the discovery phase, delivering expert insights to launch solutions• Enhanced organizational visibility by engaging in external events, speaking at conferences, and participating in industry discussions• Consulted on the re-prioritization of the product roadmap to align with enterprise segment use cases and requirements to address customer needs

Walnut Creek, California, Us

• Applied testing expertise and strategic decision-making skills in the development of Functionize platform to improve, enhance, and expand the testing lifecycle capabilities of application• Developed expertise in AI and ML to envision new product functionalities and understand the feasibility of customer requests• People manager responsible for career development and day to day management for 3 cross functional direct reports; product owner, technical writer, and UX designer• Launch enterprise-ready test automation platform built on PHP, Javascript, and Java that leverages testing best practices, runs in the cloud, and seamlessly integrates into CI/CD pipelines• Led organization-wide Agile transformation, resulting in velocity and delivery speed improvement of 45% over 18 months• Enhanced cross-functional team productivity by 23% through improved story planning and refinement for high-value features• Lead and developed requirements and enhance Functionize suite of APIs and Webhooks, for partner integrations, tools included Zephyr, Xray, Testrail, Jira, and ADO• Partner with internal QA teams to identify end-to-end automation use cases and develop holistic test strategy• Nurture a community of testing SMEs to support and empower Functionize users with diverse levels of technical expertise• Optimize efficiency by monitoring product performance using key metrics to address risks, scope creep, and dependencies

Walnut Creek, California, Us

Fairfax, Va, Us

• Utilized testing expertise and training skills to develop and deliver training and consult on test strategy for clients• Established connections with tool vendors and C-suite leaders including Inflectra and Trendig, to stay updated on emerging trends• Scaled average test execution speed by 29% for client through 1 on 1 and 1 on team coaching and integration of new skills learned in training program• Defined testing strategy for an end-to-end Agile transformation by aligning business goals with Agile practices to advance productivity levels• Guided clients on test tool options and technical solutions to accelerate test execution speed and minimize escaped defects• Enhanced learning and development solutions by improving ICAgile and ISTQB courseware• Empowered technical team agility by administering training and workshops to effectively apply Agile methodologies• Launched Coaching Your Agile Team to Quality course to deliver lectures and facilitate discussions for mid-level and senior testers

Mayfield Village, Oh, Us

• Served as the Test Lead for 3 Testers and 15 Developers redeveloping a legacy agency application to decrease post-release defects• Spearheaded and evaluated a significant database migration project by transitioning precise data from DB2 to SQL with 100% accuracy• Led the Accessibility Work Group from designing documentation and guidance for accessibility testing to scale user experiences• Contributed as the Vice Chair of the Test Lead Forum to drive continuous improvement initiatives to minimize defect leakage by 32%• Applied Risk-Based, Blackbox, and Exploratory Testing to deliver products that fully meet functional and non-functional requirements• Advised Agile project team, actively engaging in sprint planning, daily stand-ups, and sprint reviews for successful project deliveries• Aligned testing efforts strategically with Progressive Insurance business functions to deliver valuable and user-centric solutions

Rolling Meadows, Il, Us

• Utilized real-time and historical vehicle and driver behavioral data to extract actionable business intelligence for fleet augmentation• Performed testing and benchmarking concepts to implement solutions that ameliorate respective user experiences• Minimized post-release defects by 27% from successfully executing 300+ test cases for software modules to improve product quality• Led 12 sprint planning sessions and daily stand-ups as Scrum Master by amplify team velocity to deliver 18 API upgrades on schedule• Developed detailed documentation for integration services to provide valuable insights for Quality Assurance and development teams• Onboarded and mentored new team members by fostering a cohesive environment to strengthen Fleetmatics workflows

New York, Ny, Us

Cleveland, Ohio, Us

Cleveland, Ohio, Us

Master Of Fine Arts - Mfa, Experince Design

Bachelor Of Science - Bs, Management And Technology Concentration In Learning Design And Development

Education record