Joe Coyle Email & Phone Number

Los Angeles, CA, US

Los Angeles Metropolitan Area

Santa Barbara, California

• Managed relationships between the largest online affiliate network in the US and its top strategic partners.
• Portfolio included publishers operating in a broad spectrum of verticals, including online search, coupon and deal, content, loyalty and cashback, site abandonment recovery, and virtual currency.

Santa Barbara, California

• Managed publisher relationships for Intuit brands, including TurboTax, QuickBooks, Quicken, and Mint, and Amazon brands, including Zappos, 6pm, and Woot.
• Responsibilities included identifying and developing new relationships and optimizing existing partnerships, negotiating payment terms, organizing placement opportunities, and resolving program-specific issues.

Santa Barbara, California

• Managed the client support department, including hiring, training, and scheduling, with five employees in California and Massachusetts.
• Performed as the support operations proxy during interdepartmental meetings, and as the client support point-of-contact throughout the organization.

Santa Barbara, California

• Provided user-interface support to online advertisers and publishers, resolving technical and billing issues, and assisting in generating and interpreting online reports.
• Assigned to the Buy.com and Dell advertiser account teams to assist with publisher application review, weekly reporting, and competitive research.

Carpinteria, California

• Provided technical and billing support for internet/telephone unified communication products, including "The Internet Answering Machine", fax-to-email, and internet-based text messaging.
• Managed quality control of an overseas support center by reviewing and grading recorded calls.