Jean-Baptiste Decaix Email and Phone Number
Passionate leader (GM, CEO, CCO, COO):• Managing Director / General Manager / P&L leader of the International Business at Webhelp - a €2.7B B2B Services & Tech leader in CX (3 LBOs, ~20 acquisitions over last 10y)• Commercial & Operational entrepreneur driving profitable growth and efficient operations• Transformation & Integration leader achieving turn-arounds in direct and matrix organisations• Deeply engaged in non-profit organisations (LP4Y UK, Webhelp Think Human Foundation)• Passionate about competitive sailing
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Founder And CeoCrescendo Partners May 2024 - PresentLondon And ParisMajority investor and manager in small cap companies -
Chief Commercial Officer (Cco) Emea, Global Executive TeamWebhelp Sep 2023 - Mar 2024London, England, United KingdomCONCENTRIX + WEBHELP (~$10B revenue, 440k Headcount, NASDAQ)- EMEA CCO: client business P&L management ($3B revenue) - Strategy, Talent management, Go-to-market, Account Management, Growth, Technology innovation.- Sales & Account Management integration from Concentrix + Webhelp combination- Member of the Global Executive Team- Board member of Webhelp Think Human Foundation -
Md / Gm International Business Unit, Group Cco, Group Management CommitteeWebhelp Oct 2019 - Sep 2023London, England, United KingdomWEBHELP (~€2.7B revenue, 120k Headcount, PE backed, 3 LBOs and ~20 acquisitions over the last 10y)- Member of the Group Management Committee- GM International Business Unit (€1,8B, 82kHC): Leading International Business P&L - Strategy, Talent management, Go-to-market, Account Management, Growth, Global Operations management- Group Chief Client Officer (CCO): Running the Account Management function (Budget & Planning, Account segmentation, Account planning, Client engagement, Client feedback management) -
Chief Operations & Transformation Officer (Coo/Cto), Board Met Region, ComexWebhelp 2015 - Oct 2019London, United KingdomWEBHELP (~€1.5B revenue, 65k Headcount, PE backed)- Member of Executive Committee- Board of Turkey, Middle-East and Caraïbes operations (€80M, 6kHC)- Leading Group Operations shared services (BI & Analytics, WFM, Ops Excellence, HRIS, PMO,...)- Leading Turkey & Middle-East and Caraibes regions P&L- Driving Group Operations and Transformation across regions: Operations performance & excellence, HR Operations & HRIS transformation, Data & Advanced Analytics, Internal Communication & Knowledge mngt, Transformations programs (PMI – Post Merger Integration, ‘Fit for growth’ and Value improvements programs, Turnarounds, Founders Mentality / Culture, Organizational change) -
Board Member And TreasurerThink Human Fund 2023 - 2024London Area, United KingdomBoard member and Treasurer of the Think Human Foundation developing Education through selected investments in Non-Profit-Organisations -
Board MemberChic Bazaar Jul 2013 - Jun 2016Sydney, AustraliaThe reference for French designed jewellery and home accessories in Australia
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PrincipalBain & Company Sep 2006 - Oct 2014Sydney, AustraliaBain & Company is a leading global management consulting firm dedicated to developing practical, action oriented insights to deliver enduring results. We partner with clients across all industries on their most critical decisions involving strategy, operations, technology, organization and mergers and acquisitions• Developed advisory relationships with key business executives in France and Australia• Conducted multiple projects for Telecom (e.g. Operators, Equipment manufacturers), Medias and Internet (e.g. TV, Yellow Pages), Industrial goods and services (e.g. Agribusiness, Minerals, Nuclear) businesses, Health providers (e.g. Insurance) and Private Equity funds (due diligence or portfolio work)• Co-leader of the Performance Improvement capability in Australia and active member of Customer Strategy & Marketing (with B2B expertise) -
Pre & Post-Sales Director - Large Accounts MarketCompletel May 2000 - Aug 2006Paris Area, France• Developed commercial and technical relationships with large enterprise customers and technology partners to design, sell and implement telecom and internet solutions• Ensured high performance service management and long term client relationships with largest accounts: EDF Gaz de France (€4m+), RENAULT (€1m+), LA POSTE, SOCIETE GENERALE, IBM, L’OREAL -
Technical-Sales Support - ApacLucent Technologies Apr 1997 - May 2000France And Asia• Developed technical and commercial support on Wireless Local Loop solutions• Led technical project implementation• Managed operational interface with product marketing and operations in France
Jean-Baptiste Decaix Education Details
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Telecom And It Engineering -
Ginette - Preparatory Classes
Frequently Asked Questions about Jean-Baptiste Decaix
What company does Jean-Baptiste Decaix work for?
Jean-Baptiste Decaix works for Crescendo Partners
What is Jean-Baptiste Decaix's role at the current company?
Jean-Baptiste Decaix's current role is Passionate Entrepreneur, Investor & Leader.
What schools did Jean-Baptiste Decaix attend?
Jean-Baptiste Decaix attended Centralesupelec, Essec, Lycée Sainte-Geneviève.
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