John Doherty Email & Phone Number

Orem, Utah, Us

San Francisco, Ca, Us

San Francisco, Ca, Us

San Francisco, Ca, Us

BUSINESS & BRANCH GROWTH | PROJECT MANAGEMENT | OPERATIONS MANAGEMENT • Directly impact branch growth from 34th to 4th including year-over-year expansion while proactively enhancing network of roofing subcontractors to 7 for accommodating greater sales volume• Re-establish market domination in NJ and generate expansion within the PA market to 500+ kW of monthly solar installations, representing 1.25 mW (150+ installs) of monthly rooftop installs• Reduced completion time for installations to final jurisdiction inspection in under 10 days from a previously underperforming 20 day process• Utilize change management best practices, increasing branch size by 200%+ within 1 year; manage $MM budget and oversee 65+ personnel in an efficient manner• Negotiate exclusive subcontractor scheduling priority and revitalize process to turnaround quotes from 10 to 1 business day, taking 9 days off the install process while organizing $2.5M in inventory• Streamline processes to handle increased workload and liaise with the design engineering & material logistics teams while collaborating with 6 different utilities and 150+ permitting jurisdictions• Organize multiple locations across NJ & PA as well as a virtual branch location including 3rd-party sales partners, install subcontract partners and engineering partners with full oversight for the virtual workforce • Optimize personnel performance via training and continuous feedback communications while growing install teams from 4 to 10 crews and maintaining a record of zero OSHA reportable lost time accidents• Manage flex project management and site engineering resources to cover other regional branches while effectively working with 3 install subcontractors contributing 250 kW of monthly installs• Collaborate with the regional operations director and support branch managers to identify discrepancies, formulate long-range vision, and cultivate competitive advantages and differentiated solutions

San Francisco, Ca, Us

PROJECT MANAGEMENT | SITE AUDIT | DATA TREND ANALYSIS | QUALITY ASSURANCEPERFORMANCE MANAGEMENT | VENDOR MANAGEMENT | MARKET PENETRATION & ANALYSIS• Delivered 600+ residential installations monthly with comprehensive oversight of project functions including site audits, engineering, utility interconnection, permitting, installation, inspection, and commissioning• Served as the sole project manager, driving the expansion of the company in the Mid-Atlantic region to 8 branches with growth-oriented strategies while maintaining a company high NPS of 74• Executed business functions for branches across the Mid-Atlantic from New York to Florida through the management of 18 project managers while directing the installation of 43,000 kW of solar installations (2017)• Operated as a main contributor for the region to become the largest of the company’s six regions while producing 35% of the overall business, thus cultivating positive relations and providing issue resolution• Established processes for workflow and communications to improve project quality and efficiency while managing external vendors & subcontractors, thus ensuring strict adherence to project objectives• Analyzed data trends to identify key performance indicators and determined areas to boost profitability while conducting work in progress reviews to ensure the achievement of required project pipelines• Strengthened internal & external sales capabilities through in-depth market penetration and client strategies

San Francisco, Ca, Us

SOLAR PROJECT MANAGEMENT | PROJECT PROCESS OPTIMIZATION CUSTOMER SERVICES | CONFLICT RESOLUTION | RELATIONSHIP DEVELOPMENT• Built and managed a team of project managers to control solar projects from contract signing to project installation, including interconnection, permitting, and construction• Crafted the communications plan for 3rd party sales organizations to streamline process & information sharing while overseeing end-to-end installations for 500+ projects consisting of 4.25+ megawatts of residential solar• Collaborated with local, regional & national management to devise strategies, improve project processes, and enhance customer experience while resolving service issues for customers and installation & sales partners

BUSINESS PROCESS & OPERATIONS MANAGEMENT | QUALITY ASSURANCE | BUDGETINGSTRATEGIC PLANNING & ANALYSIS | WORKFORCE MANAGEMENT | SALES FORECASTS• Utilized entrepreneurial mindset to build and roll-out a high-quality multi-family housing and commercial property services business from inception-to-year-over-year growth while simultaneously devising streamlined strategies and processes to optimize work performance, team synergy, and automated functions that increased customer satisfaction, reduced wait times, and delivered premium outcomes, thus generating long-term customer retention and repeat business• Competently managed all operations for a home improvement contractor with $4.5M in annual sales while generating year-over-year growth and profitability for a multi-family residential and commercial property service company• Structured budgeting and sales forecasts while integrating a web based scheduling system for sales calls and work orders, thus planning & implementing a document automation platform for creating customer contracts• Cultivated highly competitive business processes and operations to achieve long-term customer retention while offering high-quality, consistent, and reliable services as well as a full-suite of products • Managed transition after selling company & proprietary business operations, formulated optimum business strategies, and incorporated policies into the new business to facilitate workforce management best practices• Automated the materials order process, while creating a documented workflow

New York, Ny, Us

• Implemented test plans for a call and operations center; created talk tracks to provide consistent messaging throughout the brand; and monitored all vendor SLAs for development performance and compliance• Developed staff of 24 call center service representatives; co-managed conversion of 75k+ Visa Gold accounts to Visa Signature Rewards; and executed daily operations of account processing for 100+ branch offices