Jodi Beckhusen Email & Phone Number

Coldwater, Mi, Us

Coldwater, Michigan, Us

High-performing leader and executive manager with an extensive background in municipal electric, water, wastewater, and telecommunications. Strengths include customer and partner relations, billing and payment integration, rate analysis and setting, energy and water conservation and efficiencies, project management, crisis communication, marketing strategy, event coordination, strategic planning, and workforce development.Workforce Development. Provided daily guidance to customer service and marketing staff. Managed with an open-door policy; patient, and empathetic leadership style. Created workforce training focused on team building, development, evaluations, and goal setting. Collaborated with staff to achieve professional goals and empowerment to succeed. Dedicated to promoting positivity.

Coldwater, Michigan, Us

-Deep desire for customer satisfaction and excellent customer experience. Managed and communicated with 7,500+ accounts. Developed relationships with clients to promote products and services to supply the best outcome for both parties. Managed daily operations and staff performance. Skilled at key account service needs and complaint resolution.-Managed work order and billing processes using multiple CIS and CRM systems. Responsible for all service order requests for all utility departments. Maintained a high level of discretion with customer data. Worked closely with the Finance and IT Team on rate analysis and setting, pay options, reconciliation, deposits, collection efforts, and system integrations.-Successfully managed and executed various projects, demonstrating strong leadership and executive management skills. Oversaw end-to-end project lifecycles, from initiation to completion, ensuring timely delivery within budget and meeting quality standards. Coordinated and communicated effectively with cross-functional teams and external partners to align project objectives with organizational goals. Implemented strategic planning and execution, achieving project milestones, and delivering results that positively impacted customer satisfaction and operational efficiency.-Prepared and delivered effective communications during emergencies. Served as the public relations leader in crisis communication teams, collaborating with the City of Coldwater, Public Safety, and Branch County Administration on emergency management communications. Demonstrated ability to remain calm in stressful situations. -Designed, developed, and oversaw marketing strategies, events, and campaigns. Created surveys, prepared press releases, and promoted the missions, brands, services, and programs of the departments within the organization. Managed the coldwater.org website, created content, and monitored 10+ social media sites. Managed the daily responsibilities of the Marketing Coordinator.

Education record

Education record