Jermal Bell Email & Phone Number

Morgantown, Wv, Us

Effingham, Illinois, United States

• Provide hardware and software support to over 1,000 dental offices and their equipment.• Implement and support services for Windows Server 2012 & 2019, Windows 10, and Office 365 Applications• Implement and support disaster recovery solutions for hardware failure, malware corruption, and broken systems utilizing Windows Event logs, Command Prompt, PowerShell, and Task Scheduler.• Utilize ESXI VMware to effectively manage Window Server virtual machines by performing updates,• troubleshooting errors and restoring functionality.• Assist offices with setting up network equipment and assist with maintaining WAN and LAN connectivity,• DHCP, routers, firewalls, and security.• Develop precise incident documentation and create comprehensive reports for post-analysis. • Use MECM to monitor device changes, remotely connect to devices, and run reports on the machines. Utilize• Beyond Trust and VMware Horizon Client to RDP and access client devices.• Assist with configuration, upgrading, and operation of management software, digital medical imaging software, and digital medical imaging devices.

Morgantown, West Virginia, United States

• Provided technical support to end-users via phone, email, or in-person regarding hardware, software, and network issues.• Troubleshooted and resolve technical problems related to point-of-sale (POS) systems, including software glitches, connectivity issues, and hardware malfunctions.• Assisted store employees with setting up and configuring new computer systems, printers, scanners, and other peripheral devices.• Performed software installations, updates, and patches on computers and POS terminals according to company guidelines and security protocols.• Maintained accurate records of support requests, troubleshooting steps taken, and resolutions provided using a help desk ticketing system.• Collaborated with other IT team members to escalate complex issues and ensure timely resolution of technical problems.• Educated store staff on basic IT procedures, such as password resets, account management, and data backup.• Monitored network performance.• Assisted in the implementation of IT policies and procedures, ensuring compliance with industry regulations and company standards.

Troy, Michigan, United States

• Worked closely with other members of the IT team to troubleshoot complex problems and implement effective solutions.• Assisted with the deployment of new hardware and software, including configuring systems and ensuring compatibility with existing systems.• Resolved technical issues related to hardware, software, and network connectivity, ensuring minimal downtime and maximum efficiency. • Managed users using Active Directory, unlocking accounts, providing password resets, and enforcing group policies.• Provided technical support and troubleshooting assistance to users accessing Citrix virtual desktops or applications, ensuring seamless functionality and resolving any issues they encounter.