Julia Bellotti, Pmp, Cspo Email & Phone Number

Germany

Falls Church, Virginia, United States

• Analyze user behavior and develop strategies to grow and maintain global user base for an information sharing platform.
• Develop training materials for self-guided training, as well as train and brief end users ranging from foreign partners to senior government officials.
• Lead group review of QA Testing features and bug fixes to provide comprehensive feedback to development team prior to features being deployed.
• Create user personas for development team and write user stories… Show more
• Create user personas for development team and write user stories for feature requests.
• Teach every new employee of the company about Tesla's solution, its deployments, and end customers.

Vienna, VA

• Manage 24/7 customer assistance requests.
• Perform end user training virtually and in-person, and develop appropriate training materials.
• Oversee and track all virtual, local, CONUS and OCONUS training requests to include: gathering requirements, scheduling trainers, reach-back support during training, and lessons learned/after action reports.
• Analyze user behavior and develop outreach strategies, workflows, and communication plans to best disseminate products to government… Show more
• Analyze user behavior and develop outreach strategies, workflows, and communication plans to best disseminate products to government personnel.
• Communicate customer feedback through the Agile development process to improve UX and UI.

Vienna, Virginia

Vienna, Virginia

• Help government agencies share information among themselves and with their partners through maintaining a Wikipedia-like website.
• Research, synthesize, and report on US government topics of interest about Syria through written content and geospatial products using Python, Google API, Wiki Markup language, and InDesign.
• Analyze website statistics and user activity through Splunk and Insightly to increase site activity.
• Train US military members on web platform and capabilities… Show more
• Train US military members on web platform and capabilities to understand and enhance user relationships. Show less

• Managed 6 FT Project Managers and 6 part-time document reviewers tasked with coordinating the translation of documents (from Zika Virus fliers to US technical weapons manuals) and face-to-face interpretation of.
• Ensured upwards of 600 monthly projects were meeting customer expectations; adhering to federal, state, and local contract requirements; and being delivered on time and within budget.
• Resolved… Show more
• Resolved critical customer issues and answered questions that Project Managers may have regarding linguists, client requirements, quality standards, and the project management process in general.
• Re-awarded a $5M+ contract with a large government agency, the company’s largest account, based on exceptional past performance in translating a high volume of medical documents.
• Consistently suggested technical enhancements for our project management system; worked with a 3rd party developer to implement changes. Show less

• Coordinated translation process for upwards of 100 documents per month for large government agencies and private sector clients.
• Selected from over 1800 independent contractors to choose resources which met quality standards, budgets, and timeframes for each project (which could contain up to 33 languages).
• Composed bid responses and requested modifications for a multi-award federal contract, in addition to simultaneously tracking budgets for 18 different requirements… Show more
• Composed bid responses and requested modifications for a multi-award federal contract, in addition to simultaneously tracking budgets for 18 different requirements.
• Successfully argued for and introduced new software to the company, which reduced project expenses up to 50% and decreased the number of problems in a month by 80%.
• Formatted and compared more than 2,000 pages valued at $75,000 to successfully meet a client deadline under expedited conditions. Show less

School Of International Service

• Maintained a clean and friendly working environment for 200+ faculty, 68+ staff, students and visitors.
• Reserved room space, set up furniture, and coordinated logistics for events held in the School of International Service ranging from staff parties to the U.S. State Department 100,000 Strong conference.
• Provided tours that highlighted the building’s LEED gold certification
• Answered all questions from visitors, faculty, staff and students regarding the School of Int’l Service,… Show more
• Answered all questions from visitors, faculty, staff and students regarding the School of Int’l Service, ranging from degree inquiries to driving directions
• Promptly resolved, and reported if necessary, any facility failures, such as an elevator breaking down or a classroom’s temperature being too hot/cold.

Treasurer o Ensured there were sufficient funds available for our equipment, regattas, supplies and coaches’ salarieso Composed the annual budget report that details how we allocate our fundso Request money annually from American Universityo Worked closely with the executive board members to evaluate risks and payoffs of team operations to maintain smooth.

Amman, Jordan

• Wrote articles to teach students in New York City about Jordanian culture and lifestyle
• Met weekly article deadlines that included creating videos and showcasing photos online
• Attended the classroom’s showcase on Jordan after returning to the United States

I mentor 16 freshmen in social enterpreneurship through weekly modules that encourage personal development, creativity, and acquiring basic business skills.

I planned and led crafts, games, and activities for kindergarten and first grade students at the Acton Boxborough Community Education Summer Camp. I also assisted lifeguards with daily swim lessons.

Master Of Business Administration - Mba

Bachelor’S Degree, International Studies, Cum Laude

Activities and Societies: American University Varsity Crew, Compass Fellows, National Society of Collegiate Scholars, Sigma Iota Rho.