I am responsible for the leadership of aftermarket supply chain, reverse logistics, and business process improvement solutions. My primary responsibilities include the development and sales of consulting services related to supply chain services and the implementation of the best-in-class Servigistics solution. I work with client C-Suite and senior management scoping, developing, and implementing solutions that transform client supply chains. I have extensive experience developing and using Analytics, KPIs, and Business Intelligence to develop innovative Inventory Planning and Optimization strategies.

I am globally responsible for the leadership of supply chain transformation and business process improvement technology solutions within the aftermarket supply chain, including reverse logistics (aftermarket). I also work with the business development team selling to new customers and developing the project plans required to transfer client business. I am a leader within the organization and an expert in Analytics, KPIs, and Business Intelligence; Inventory Planning; Statistical and Causal Forecasting; and Advanced Inventory Optimization.

I deliver online undergraduate instruction within the School of Business. These classes include: Managing and Leading in Business (BUS210), Critical Business Skills for Success (BUS225), Introduction to Online Business (INT113), Global Dimensions in Business (INT220) and Quantitative Studies & Operations Management (QSO330).

I was the joint practice founder and leader of the Global Aftermarket Practice at Barkawi specializing the transformation of client supply chains using innovative and best-in-class technological solutions (including Servigistics and other products). My responsibilities included developing and executing the practice business objectives resulting in a year over year CAGR growth of more than 40%.

In this role I led multiple project teams implementing the Servigistics Service Parts Management and Service Parts Pricing products. I also had extensive business development responsibilities which resulted in closing more than $3 million in services revenue per year and $2.5 million in software/SaaS. At any given time, I managed between two and four ongoing projects each with a team of two to five team members.

In this role I implemented Kinaxis RapidResponse and PTC Servigistics Service Parts Management and Service Parts Pricing. My clients included Bristol Myers Squibb, Genzyme, United Technologies Aerospace (now Collins Aerospace), Solar Turbines, Burroughs, CNH, ExpressPoint, and many others.

In this role I designed and implemented aftermarket supply chain solutions using the market leading technology, Servigistics. The focus of our implementations was to reduce inventory while increasing fill rate.

I designed and delivered global service parts and service pricing training sessions for top tier customers using standard, semi-custom, and custom training classes. I also acted as the Acting Director of Global Training Services during interim periods, including the management of a four-person team with regards to time and resource management, as well as interviewing, training, and mentoring new trainers and other employees.

In this role, I designed, managed, and implemented contact center solutions, including all field technical training, internationally. I managed a team of 3-8 installers & trainers during the course of system implementation. Clients include: FAA, Hot Topic; , and HCL (India). Consult on contact center design & structure resulting in recommendations to transform the business design into a high-level technology design. Provided custom technical support solutions to customers resulting in 99.999% uptime. Served as the liaison with markets in Korea, China, & India resulting in rapid, single point-of-contact solution for issues arising in Asia.

Design & Deliver eLearning, instructor-led, and on-the-job training to a worldwide audience. Present management with alternative delivery, as well as evaluation of present training procedures. Deliver external certification classes on-site for channel partners and individual clients such as Honeywell, Verizon, and Bank of America. Deliver internal new hire, new product & technology courses in a 700-seat plus call center environment. Topics include: PC Computing, Servers, Thin Clients, wireless technology, operating systems, and customer service [soft] skills. • Participated, at the request of the Worldwide Training Group, on an international team to design, refine & update, beta test, review metrics, and finalize certification test for the Servicing Compaq Desktop Products course—used worldwide for the certification of service engineers. Co-authored the test used to re-certify North American engineers. Performed technical sign-off on updates for certification courses developed by the Worldwide Training Organization.• Led & managed a 6-person, $150,000 project with Bank of America to plan, budget, develop, and deliver eLearning training to prepare 400 engineers to migrate all of the bank’s desktop and notebook units from nine legacy systems to a single standardized platform. • Designed & delivered certification train-the-trainer sessions to instructors at TechData (Compaq’s external training vendor).*Prior to serving as a TDS, I worked in the role of a Commercial Support Technician.

In this role I worked as an office & teacher's assistant, as well as fulfilled duties as a substitute teacher. The role of substitute encompassed all subjects, including special education. *This role took place during school breaks, including every day during my university's "January Term."