In this expanded leadership role, I’m honored to further elevate the customer experience while collaborating across multiple teams to drive growth, innovation, and operational excellence. Here’s what this next chapter entails:Expanding My Focus: • Partnering on account review and renewals processes to ensure long-term customer success. • Engaging in troubleshooting meetings to address challenges proactively. • Collaborating with our Sales Team to align sales efforts, outbound strategies, and impactful presentations. • Actively participating in Product Team discussions, bringing the voice of the customer to the forefront of development. • Representing Customer Success at the annual owners/board meetings.Driving Customer Success Through Product Advocacy:As the internalized voice of our customers, I’ll be leveraging my firsthand experience with our tools and interfaces to influence product development in meaningful ways. Efficiency with these tools is critical to our company’s growth and to delivering unparalleled customer success.Collaborative Leadership: • Continuing to lead and empower our incredible Implementation Managers and Professional Services TeamProduct Partnership: • Joining the Product Team to represent customer needs, partnering with engineering and product leaders to shape innovative solutions. • Gaining deeper insight into the cost, complexity, and impact of building successful new features for our customers and internal teams.This role is an incredible opportunity to bridge customer advocacy with operational excellence, and I couldn’t be more excited to contribute to our company’s success in new and impactful ways!

• Leading inside sales department• Managing the schedules and workload of 2 full time programmers• Utilize external contractors for professional services projects • Manage implementations from kick off to launch • Have implemented dozens of new customers on to our web to print platform • Created a software adoption technique to help our customers and their customers quickly onboard and utilize our software • Assist in writing documentation and procedures to improve the professional services department

• Managing the schedules and workload of 2 full time programmers • Utilize external contractors for professional services projects • Manage implementations from kick off to launch • Have implemented dozens of new customers on to our web to print platform • Created a software adoption technique to help our customers and their customers quickly onboard and utilize our software • Assist in writing documentation and procedures to improve the professional services department

Providing and developing web solutions for any client, using the latest trends in web design.

• Implementing Digital Storefront for customers • Training customers on Digital Storefront • Managing implementations from discovery to launch • Configure EFI software on customers servers for use onsite

• Responsible for building requirements on new clients’ store builds • Consistently provide recommendations on better solutions to improve customer e-commerce stores • QA testing of all sites using development and test servers before going to live production • Develop web-to-print products for customers’ e-commerce store front

Working on building our brand and small productions of audio and video. Also producing a weekly podcast.

• Developed all e-commerce store fronts • Helped design and fully develop customer websites • Planned, managed, and configured servers for use of customer websites • Assisted marketing team in developing online advertising campaigns • Coordinated and scheduled all Google AdWords campaigns • Managed all social media posts and delegate questions asked by the public

Providing support to our customers for our online stores. Also creating custom items in PHP and Python and designing of some storefronts in our e-commerce system.

• Managed the design and development of two versions of the website • Built network capability for wireless and wired devices when on a production shoot • Responsible for maintaining and building of new servers for video and audio production use and streaming of live meetings and local football games • Coordinated all social media sites and schedule posts at appropriate times • Worked with local government to provide live coverage of city meetings to the public • Integrated live streams from anywhere in the country onto BATV’s website with custom enhanced wireless laptops on video shoots.