• Oversaw daily operations for a diverse portfolio of 23 residential, commercial, and condominium properties, ensuring optimal performance and tenant satisfaction.• Developed and implemented strategic planning and preventive maintenance programs, resulting in increased portfolio value and enhanced tenant services.• Directed multi-property operations, managing complex projects, renovations, and building systems, reducing maintenance requests by 25% through proactive management.• Decreased client's ranking from top 10 worst NYC landlords to 47th position by implementing transformative initiatives, significantly improving tenant satisfaction and regulatory compliance.• Established transparent partnerships with ownership/board members, providing expert recommendations on capital improvements, budgets, leasing strategies, and legal considerations.• Optimized vendor management processes, effectively controlling costs, monitoring inventory levels, and tracking progress to maintain operational efficiency and cost-effectiveness.

Visioning: By encouraging regular meetings, I focus the founders on where the next steps can take us. My mission is to think outside the box and brainstorm ideas that will increase community engagement. By encouraging open channels of communication, we take that inner voice and make it heard (there is no wrong inner dialogue). Putting it on paper and visualizing what is to come, we can implement a planLogistics: When we have come to an agreement on upcoming projects. I step in to high gear and lay out what we need to do to successfully complete it. We make sure that we stay on target by divvying out responsibilities. We recently opened a chapter in Buenos Aires and as you can imagine the logistics were an adventure to sift through. Please feel free to reach out to learn more about how we tackled that successful project.

Building and creating lasting infrastructure is my mission. A welcome challenge when implementing new protocols and digital technologies in multiple languages. A pivotal example of new technologies and protocols is the digital portal. Centralizing and digitizing payments, communications, building repair, etc all in one place increased efficiencies for all teams including labor efficiencies and payment accountability.Part of that infrastructure was pivotal for tenants as it changed their entire experience. By introducing the “Welcome Home” initiative, the company was now providing luxury high end experiences through concierge-level services. This also made me indispensable and the point person for all current projects, allowing owners to focus on larger projects and new lines of revenue.• Increased tenant occupancy by 100% through efficient management of turnover processes and implementation of streamlined procedures for a new residential property.• Implemented advanced protocols and digital technologies across multiple languages, improving operational efficiency and reducing response time by 45% for all communications.• Executed a comprehensive operational overhaul using lean methodologies, resulting in optimized workflows, improved labor efficiencies, enhanced payment accountability, and significant cost reductions.• Developed and launched the "Welcome Home" initiative, providing personalized concierge services and luxury amenities, leading to exceptional customer satisfaction rates.• Served as the primary point of contact for all projects, effectively coordinating cross-functional teams and stakeholders, enabling leadership to focus on strategic initiatives and business development.• Conducted weekly property inspections, ensuring compliance with quality standards and timely implementation of initiatives, demonstrating commitment to operational excellence.

A company culture is the backbone that supports the employees and empowers them to be the best that they can be. At Keep Interacting we strive to do this using a servant leadership model. Servant leadership at Keep Interacting focuses on empowering our employees. My goal as the culture architect is to assist the founders in developing a culture based purely through a people-centric lens. We do this by starting with the foundation, evaluating our values and aligning it with the future that we are trying to build. This culture manifests itself through new initiatives and strategies that provide the tools that our employees need and could possibly want. We are always looking to innovate the way we communicate internally and with the world around us. I facilitated and directed a space where management is able to build the pillars, that aid the employees in developing themselves personally and professionally. By focusing on the foundation and making sure the bedrock of the culture is built to manage change we are encouraging innovation. On a daily basis, I make it a goal to reach out to the different teams and check in. Implementing different communication exercises that build habits, allow us to work through conflicts and coming out the other side being productive and a more cohesive unit. I am an ear to listen, a shoulder to cry on, a heart to feel your pain, and a brain to solve and brainstorm.

As a brand specialist, there is but one goal, an enhanced experience that imprints a lasting memory. There area number of strategies that accomplish this goal. My forte is supporting and creating highly engaging experiences that utilizes my unique interpersonal skills and disseminating information via relatable channels.

As a PA, one must be everywhere at once. Fostering relationships with multiple teams, supplemental staff and hired vendors are pivotal to create an event that inspires people. Delegation and communication are called upon to oversee logistics which help streamline on site details, and when proper channels of communication are implemented, the team can rely on one another reducing mistakes, undue stress, and builds team cohesiveness.Responsibilities include organizational skills when creating an office and warehouse that have stellar storage functionality and a functional workspace that improve daily productivity.

• Communicating with event management; establishing site location, booth size, equipment allowances, if permits or licenses are necessary for the event. • Oversee safety procedures at all events deployed by team• Weekly communication with partnership coordinator, deciding on design, creative strategies, and next steps for the direction of events team.• Organizing weekly schedule in a timely manner. Delegating events to team, divvying up weekly tasks• Coordinating with team leads to confirm that all events are scheduled correctly• Equipment repair, storage organization, managing deliveries.• Building a system that allows a clear and accurate count of stock.• Keeping stock of new incentives, movie tickets, and any miscellaneous items that would improve sales.• Discovering and implementing new experiential methods to enhance the brand at events. • Programs supporting the events team needs and enriching the job culture

• Delivering event materials to assigned locations, ensuring a proper and timely set-up and breakdown of events • Working knowledge of all 5 boroughs and lower Westchester• Responsible for tracking inventory and equipment upkeep and maintenance• Ability to judge effectiveness of booth location and setup in terms of yielding sales• Communicating effectively with partnerships coordinator, team leads, and sales agents • Excellent time management skills and ability to complete tasks under specific time constraints•Flexible and adaptable to changing schedules while being punctual and working well under pressure • Honest, dependable, responsible, cooperative, and enthusiastic team player

•Assisted in production of major marketing initiatives•Organized design and graphic layouts for advertising and packaging•Participated in development of market strategies and promotional programs

• Assisted in technical production, load-ins/outs, set installation, on-site management of event logistics• Pitched various products through cold calling to various media outlets• Maintained every day clerical work with awareness of professionalism and preciseness