Joe Benjamin Email & Phone Number

Houston, Texas Area

• Determined feasibility, functionality and potential benefits of proposed systems.• Installed, upgraded, configured, and migrated/deployed Windows 7, Office 2010, VMware Fusion.• Installed, configured, tested and repaired computer systems, printers, label printers, and scanners.• Restored and created images using Acronis and Symantec Ghost on laptop and desktop, and applied patches as required.• Performed data backup/recovery, technical troubleshooting, and remote pc troubleshooting to all clients and management staff• Monitored and removed any spyware, malware and viruses on local and remote machines.• Configured,installed, and tested routers, switches and wireless devices.• Knowledge of LAN/Wireless LAN, Virtual Private Networking, CISCO products• Possess a working understanding of desktop and server hardware, multiple platforms including Windows XP/Windows 7/Windows 8, and Apple products to include iPad, iPhone, iOS operating system, Apple TV, etc.• Built and maintained successful relationships with service providers, dealers and consumers.Working knowledge and familiarity with the following: MS Access, MySQL, MS Project, MS Visio, Dreamweaver, Microsoft Office Suite, VMware, LexisNexis Time Matters, SageTimeslips.

• Prepared, organized and analyzed technical data reports to ensure proper workflow and productivity.• Collaborated with R.I. Team to analyze current processes, then partnered with developers to design and implement new applications/features that increased efficiencies by 25 percent within the manufacturing process area.• Applied engineering principles to develop and operate electrical, mechanical and data processing systems.• Executed root cause analysis (5-Whys) to improve yield and reliability.• Utilized statistical process controls for our manufacturing equipment and production material to help achieve HFAB 98% overall yield.• Collaborated with Engineering to setup Tool Interdiction and Monitoring System (TIMS) Software/ Supervisory Control and Data Acquisition (SCADA) software in conjunction with Programmable Logic Controller (PLC's) on the equipment and advance process control using Process Works software.• Developed and demonstrated knowledge of process control, chart setup and evaluation, leadership skills, team involvement and participation skills, quality control awareness, and process knowledge and decision- making skills.Working knowledge and familiarity with the following: Spotfire, MS Sharepoint, SAP, MS Office Suite.

• Assisted in creating dashboard-metric scorecards in for different process groups based on key performance indicators like throughput, on-time delivery and quality resulting in a 20 percent improvement in quality and service.• Teamed with engineering on operational improvements to enhance quality, improve production times and reduce costs.• Identified, tracked, reported and then resolved any inconsistencies (quality, product output, maintenance) within process groups across different work groups in a timely manner.• Teamed with IT to develop metrics used to determine inefficiencies and areas for improvement based on indicators that allowed management to address issues on an hourly basis.• One of four selected by management to identify utilization improvements opportunities using Lean Manufacturing practices and Kaizen Blitz/Six Sigma methodology.• Coached, mentored, and trained 15 team members in quality control, product testing, safety, machine operations to ensure adherence to company policies and procedures.

• Sustained various equipment integrating electronics, mechanics, pneumatics, hydraulics, and computer controls.• Assessed operations and made recommendations to improve safety, increase productivity, enhance performance and reduce costs.• Conducted operational tests on systems and equipment to reinforce proper processes and remedy malfunctions.• Utilized SAP software to purchase, receive, check inventory and expedite parts. • OSHA certified and trained within workplace hazards, and equipment found in the manufacturing environment.

Bachelor Of Business Administration (B.B.A.), Computer Information Systems, Gpa 3.7

Activities and Societies: Graduated Honors: Magna Cum Laude

Associate Of Arts (A.A.), Business Administration And Management, Gpa 3.7

Activities and Societies: Graduated Honors: Magna Cum Laude

Associate Of Applied Science, Electrical Engineering Technology, Gpa 3.5

Activities and Societies: Graduated Honors: Magna Cum Laude