Joe Benjamin Email & Phone Number

Houston, Texas Area

• Determined feasibility, functionality and potential benefits of proposed systems.
• Installed, upgraded, configured, and migrated/deployed Windows 7, Office 2010, VMware Fusion.
• Installed, configured, tested and repaired computer systems, printers, label printers, and scanners.
• Restored and created images using Acronis and Symantec Ghost on laptop and desktop, and applied patches as required.
• Performed data backup/recovery, technical troubleshooting, and remote pc troubleshooting to all clients and management staff
• Monitored and removed any spyware, malware and viruses on local and remote machines.

• Prepared, organized and analyzed technical data reports to ensure proper workflow and productivity.
• Collaborated with R.I. Team to analyze current processes, then partnered with developers to design and implement new applications/features that increased efficiencies by 25 percent within the manufacturing process area.
• Applied engineering principles to develop and operate electrical, mechanical and data processing systems.
• Executed root cause analysis (5-Whys) to improve yield and reliability.
• Utilized statistical process controls for our manufacturing equipment and production material to help achieve HFAB 98% overall yield.
• Collaborated with Engineering to setup Tool Interdiction and Monitoring System (TIMS) Software/ Supervisory Control and Data Acquisition (SCADA) software in conjunction with Programmable Logic Controller (PLC's) on the.

• Assisted in creating dashboard-metric scorecards in for different process groups based on key performance indicators like throughput, on-time delivery and quality resulting in a 20 percent improvement in quality and.
• Teamed with engineering on operational improvements to enhance quality, improve production times and reduce costs.
• Identified, tracked, reported and then resolved any inconsistencies (quality, product output, maintenance) within process groups across different work groups in a timely manner.
• Teamed with IT to develop metrics used to determine inefficiencies and areas for improvement based on indicators that allowed management to address issues on an hourly basis.
• One of four selected by management to identify utilization improvements opportunities using Lean Manufacturing practices and Kaizen Blitz/Six Sigma methodology.
• Coached, mentored, and trained 15 team members in quality control, product testing, safety, machine operations to ensure adherence to company policies and procedures.

• Sustained various equipment integrating electronics, mechanics, pneumatics, hydraulics, and computer controls.
• Assessed operations and made recommendations to improve safety, increase productivity, enhance performance and reduce costs.
• Conducted operational tests on systems and equipment to reinforce proper processes and remedy malfunctions.
• Utilized SAP software to purchase, receive, check inventory and expedite parts.
• OSHA certified and trained within workplace hazards, and equipment found in the manufacturing environment.

Bachelor Of Business Administration (B.B.A.), Computer Information Systems, Gpa 3.7

Activities and Societies: Graduated Honors: Magna Cum Laude

Associate Of Arts (A.A.), Business Administration And Management, Gpa 3.7

Activities and Societies: Graduated Honors: Magna Cum Laude

Associate Of Applied Science, Electrical Engineering Technology, Gpa 3.5

Activities and Societies: Graduated Honors: Magna Cum Laude