James Montgomery Email & Phone Number

Cambridge, Gb

Cambridge, England, United Kingdom

Carry out all routine tasks associated with operating and controlling the installedhardware and software including general maintenance, asset management, cleaningand testing of hardware. This may include multiple hardware and software platformsCarry out required monitoring, logging and reporting tasks, taking action on knownor moderately complex problems and advising supervisor when specialist attentionis requiredParticipate on the firm’s service desk, processing up to 100 service desk tickets perweekAccept data, media consumables and other items required for the processing ofwork, and takes responsibility for the movement, storage and despatch of suchitems as requiredRespond to enquiries from users and others and takes appropriate action withindefined limits of responsibility to deal with processing of priorities, running tests orfacilitating and overseeing installation, removal, upgrading and repair of equipmentInstruct less experienced colleagues in the execution of routine tasks, particularlythose tasks or procedures that relate to malfunction, safety and security ensuringthat all clerical and administrative procedures are completed correctlyAssist in the support and maintenance of the firm’s core IT infrastructure, includinglaptops and their operating systems, office and inter-office data networks,external/Internet network connections, and telephone systemsAssist in the maintenance of the firm’s application software systems including theMicrosoft Office suite, Practice Management System, Interaction CRM system,Worksite document management system, etc…Configuration of directories and user distribution listsAssist the IT Support Management Team with the installation (or modification to)computer hardware, peripherals, cabling and software

Cambridge Uk

My main responsibilities consisted of:- Logging support tickets using the Halo service desk software and responding to email support queries. - Supporting AV equipment setup for meetings such as projectors and microphones as well as meeting software such as Teams and Zoom. - Re-imaging laptops and desktops on the network using the Microsoft Deployment Toolkit and updating the asset database to reflect any changes. - Supporting Windows 10 and Mac desktops/laptops and a range of peripherals such as printers and scanners. - Supporting mobile devices both Android and IOS mainly solving Wi-Fi connectivity issues on the Eduroam network.