It’s all about service at Academy Mortgage, and our company has been meeting the needs of homebuyers across the United States since 1988. I joined Academy because of its strong reputation for integrity—based mortgage lending, its unwavering commitment to responsible lending practices, and for its broad portfolio of mortgage solutions and tools. With over four years of experience in the lending industry, I have proven my commitment to my clients and my goal has always been the same – making families’ dream of sustainable homeownership come to reality. Since joining Academy, I have helped many individuals and families attain the dream of homeownership. Whether you want to buy a new home or refinance an existing mortgage, I will provide a customized solution for you at competitive rates. No brokering, no middleman, no hassle, no surprises.Academy is a direct lender, which means that my Branch and Regional Offices are equipped to complete the entire loan process in—house—all loan processing, underwriting, closings, and funding are handled locally. As a result, we have a proven track record of closing loans as quickly and efficiently as possibleI will be in control of your loan file from start to finish, and I will be up—to—date on the status of your loan at all times. I understand the importance of maintaining continuous communication throughout the loan process and commit to providing you accurate, timely, and honest mortgage advice.I invite you to put us to the test. Let me show you how simple and easy securing a mortgage can be.

• Self sourced multiple clients within the Greater Seattle Area• Assisted numerous first time buyers towards loan worthiness• Served as main contact for all loans in progress to ensure a comfortable process and close• Strong knowledge of market in order to keep clients and partners educated

• Consistently exceed sales performance goals by managing all internal branch communication regarding retail sales• Maximize every sales opportunity by cross-selling new products to existing customers• Manage logistics data from the CRM to stay organized with leads, accounts and bookings• Develop and maintain strong relationships with both internal and external customers

>2013 Platinum Club>Analyze applicants' financial status, and property evaluations to determine feasibility of granting home loans.>Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.>Each client is specific, I find the best program to fit their individual needs.

I serve as the primary business contact for the client, responsible for client satisfaction. I consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization to ensure quality. In addition, I build relationships with clients to encourage new products and services as well as repeat business opportunities.Responsibilities:-Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.-Reviews all major deliverables (i.e. strategic brief, function spec, tech spec, etc.) to ensure quality standards and client expectations are met.-Ensures that client issues are dealt with in an efficient manner, informing the VP or Managing Director of any problems that may arise.-Owns the contract and contract renewals for new work for an existing client.-Approves Change Orders and invoices, and is responsible for payment collections.-Works closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project.-Ensures that all processes and procedures are completed, quality standards are met, and that projects are profitable.-Aware and in pursuit of opportunities for account growth and new business, involving the Account Director, Sales or other Q-Bridge support.-Communicates the client's goals and represent the client's interests to the team.-Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.-Understanding of company capabilities and service, and effectively communicates all offerings to the client.-Reports to the CFO, CEO, and VPs, providing regular input on all account activity, including status and call reports on a weekly basis