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Experienced strategic and operational executive with full P&L ownership of technology-enabled environments that have grown rapidly while navigating complex regulatory and competitive global markets. Ben Roberts is currently President & Chief Operating Officer at OfficePartners360 (OP360), a digital customer experience outsourcing company based in the USA with 12 delivery centers across Philippines, India and Colombia, totaling 5000 staff worldwide. Ben is responsible for global operations and corporate strategy execution, ensuring optimal customer solution delivery and enhancing operational efficiencies across all delivery centers. Ben is laser-focused on building an incredible employee experience to enable OP360 to attract and retain the best human talent to deliver superior results for clients and customers. Previously, Ben spent 10 years at Conversion Partners, a boutique PE/investment management firm, and its portfolio company Ultimate Medical Academy (UMA) in roles of progressive management responsibility, most recently Chief of Staff and VP Finance/Operations. Reporting directly to the CEO/COO, he was part of the core team to launch an online learning division and then later acquire three Continuing Medical Education (CME) companies to reach 2600 staff, 16K active online students, 90K graduates, and 50K annual physicians worldwide. Ben holds a B.A. in Math & Economics from Wesleyan University, CT where he was a four-year varsity athlete on the Men's Crew team, member of the Omicron Delta Epsilon International Honor Society for Economics, NESCAC All-Academic Student Athlete and Wesleyan’s 2008 Male Athlete of the Fall. In his spare time, Ben competes in marathons and club/alumni regatta races.
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President And Chief Operating OfficerOfficepartners360Tampa, Fl, Us -
President & Chief Operating OfficerOfficepartners360 Jul 2022 - PresentRidgefield, Ct, UsOfficePartners360 (OP360) was founded in 2006 and is a fast-growing digital customer experience outsourcing company with over 4000 employees worldwide. Our twelve delivery centers are located across the Philippines, India, and Colombia. Clients include both medium-sized businesses to Fortune 500 companies in Technology and E-Commerce. Our mission is to partner with ambitious brands to make scaling easy. Our vision is a world where people, brands, economies, and communities achieve powerful growth, fueled by our work.
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PresidentOfficepartners360 May 2019 - Jul 2022Ridgefield, Ct, Us
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Vice President, Finance & OperationsUltimate Medical Academy Apr 2017 - May 2019Tampa, Florida, UsFounded in 1994 and headquartered in Tampa, FL, Ultimate Medical Academy (UMA) is a non-profit post-secondary career school committed to empowering students to achieve success in healthcare-related careers. UMA is nationally accredited by the Accrediting Bureau of Health Education Schools (ABHES). UMA focuses on diploma and associate degree level healthcare programs that prepare students for qualification, certification and employment in the sector. The healthcare sector continues to expand with a consistent need for qualified personnel driven by changing demographics and a growing population of individuals seeking healthcare services. UMA's programs prepare graduates to meet the needs of the healthcare market in roles with potential for long-term career advancement. UMA works with companies throughout the nation to connect our graduates with employment opportunities. Employers benefit from access to a well-trained pool of applicants while reducing recruiting and training costs. UMA also includes three non-profit continuing medical education (CME) organizations that educate more than 50,000 physicians, nurses and other medical professionals annually throughout the USA via online training, conferences and seminars. -
Chief Of Staff To President/CeoUltimate Medical Academy Mar 2015 - Mar 2017Tampa, Florida, Us
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Senior Director Of Business IntelligenceConversion Partners Dec 2013 - Mar 2015Founded in 2004, Conversion Partners is a boutique consulting and advisory group primarily focused on supporting growing companies in the education sector. Conversion Partners focuses on unlocking value and improving educational quality by bringing world-class management and staff to its client companies. The firm’s focus is on opportunities where its expertise and experience foster growth and student success.Conversion Partners has experience advising and assisting businesses in the following areas:Financial planning and analysisMarketingRegulatory ComplianceStrategyExecutive talent recruitment and retentionNew curriculum and product developmentBusiness process optimization -
Director Of Strategic OperationsConversion Partners Jan 2011 - Nov 2013
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Analyst/AssociateConversion Partners May 2009 - Dec 2010
Ben Roberts Skills
Ben Roberts Education Details
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Wesleyan UniversityMath-Economics -
St. Albans School (D.C.)
Frequently Asked Questions about Ben Roberts
What company does Ben Roberts work for?
Ben Roberts works for Officepartners360
What is Ben Roberts's role at the current company?
Ben Roberts's current role is President and Chief Operating Officer.
What is Ben Roberts's email address?
Ben Roberts's email address is j.****@****ail.com
What is Ben Roberts's direct phone number?
Ben Roberts's direct phone number is +121267*****
What schools did Ben Roberts attend?
Ben Roberts attended Wesleyan University, St. Albans School (D.c.).
What skills is Ben Roberts known for?
Ben Roberts has skills like Leadership, Public Speaking, Social Media, Strategic Planning, Research, Creative Direction, Venture Capital, Data Analysis, Team Building, Customer Service, Training, Business Development.
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