Lladro is a medium sized company involved in the production and distribution of handcrafted porcelain figurines throughout its worldwide network of wholesale and retail stores. • Lead the company's IT department, overseeing and defining the IT strategy, budget, infrastructure and employees• Initiate IT transformation with the implementation of cloud solutions to gain flexibility and visibility on critical tasks• Negotiate and monitor service level agreements with the third-party logistics partner (3PL) to ensure customer satisfaction• Consolidation of IT infrastructure to reduce operational costsAccomplishments: • Directed the design and implementation of the 3PL initiative obtaining a 55% reduction of total distribution center operational costs• Redesigned the IT infrastructure as well as renegotiated service and support contracts to accomplish a 40% reduction on the department operating costs that also allowed for faster reaction time to increasing needs of support with less local resources

• Lead the company's IT department, overseeing and defining the IT strategy, budget, infrastructure and employees• Provide overall vision and direction on all IT related initiatives proposing and developing action plans that align with new sales increase activities• Act as a primary liaison between all different business units to align the IT strategy with new business requirements while partnering with the members of the Standards Compliance group to quickly adapt to new industry requirements• Coordinate with HR department on establishment of policies and procedures that protect the company technology assets• Actively manage vendors and contractors in the opening of our retail storesAccomplishments: • Designed and implemented the Mobile Strategy for our Retail and Wholesale business to allow quicker access to corporate resources and standardized company reports• Direct a team of consultants in the Retail, SAP ERP and intranet/extranet areas to develop strong communication interfaces that enhances data visibility• Analyzed and implemented new SAP functionality in the Sales & Distribution and Warehouse Management areas and training for all end users as needed• Managed full implementation cycle of the SAP Warehouse Management module

• Led the process of determining, analyzing and implementing new business requirements in our SAP ERP system as well as training end users mainly in the Sales & Distribution and Warehouse Management areas• Determined the reporting needed to support the upper management decision making process• Supervised the ongoing maintenance of business processes and IT related tools• Member of the Standards Compliance group

• Administered Oracle Databases and its real-time data integration with the main SAP ERP system using DataMirror Transformation Server• Developed Oracle PL/SQL packages and forms to provide advanced functionality on a proprietary B2B & CRM solution• Coordinated a team of tier 1 help-desk technicians• Provided tier 3 technical support to all company delegations• Maintained and supported end-user equipment and applications• Administered Network resources