Jozsef Bertalan Email & Phone Number

San Diego, California, United States

Greater San Diego Area

• Provided Quality Assurance field service support for Liquid Crystal Display products in the North America region.
• Collaborated with global cross functional teams to coordinate mass production phases of products targeted at local customers.
• Applied Lean methodologies to identify, analyze and contain non-conforming materials.
• Spearheaded meetings with customers and vendors to review quality metrics, production plans, and non-compliance data.
• Successfully led projects related to product rework with the result of decreased average failure rate by 9%.
• Maintained engaged dialogue with customers to implement product change requests and achieved order growth equivalent to 11% of department goal.

Greater San Diego Area

• Performed root cause failure analysis down to system/ component level and collaborated with production site to develop Corrective Action plans.
• Directly supported repair facility with test equipment installation, maintenance and other technical training.
• Managed Return Material logistics for overall cost reduction and efficiency improvement.
• Focused performance to meet and exceed department KPI for lab throughput, measured as Turn-around-time. Reported trend on regular basis to maintain consistency.
• Communicated with internal customers to enforce product specifications and quality. Regularly traveled to customer sites to conduct symptom testing and failure analysis investigations.

Greater San Diego Area

Responsible for operation of entire SMT production line including MPM board printer, Phillips TOPAZ pick and place machines and ISO certified reflow solder oven.Performed system level PCB function on automated test equipment.Proficiency at reading blueprints, schematics, and op-sheets as required.Conducted input and output quality assurance on all SMT.