Josh Estell Email & Phone Number

San Francisco, CA, US

San Francisco, CA, US

Translating Fastly's technical value proposition and superior technology into new and satisfied customers.

San Francisco, CA, US

San Francisco, CA, US

Newbury, Berkshire, GB

• I am part of the new Micro Focus company, which was formed through a merger of Hewlett-Packard Enterprise Software and Micro Focus International. The merger occurred on September 1st 2017, and resulted in the seventh.
• Excellent verbal and written communication skills
• Comprehensive understanding of Openstack and associated virtualization technologies - both at the operations and consumer level
• Unique skill set that combines expert customer relationship management with technical proficiency
• Ability to develop and cultivate productive relationships with colleagues
• Desire to imbue pride and a spirit of excellence in a team environment

Houston, Texas, US

Houston, Texas, US

• HP Helion Public Cloud is one of the largest Openstack-based public clouds, with a particular focus on the needs of the enterprise customer. Helion is a unification of HP's very popular managed, private and.
• Dedicated point of contact for HP Helion's enterprise customers
• Ownership of customer escalations and high-severity issues from reporting to resolution
• Customer Advocate when engaging Engineering and Product Management
• Resolve technical issues directly when possible, or by facilitating communication between customers and internal engineering resources
• Work to understand the customer's evolving needs, and provide guidance for immediate and long-term success

Houston, Texas, US

• HP Helion Public Cloud is one of the largest Openstack-based public clouds, with a particular focus on the needs of the enterprise customer. Helion is a unification of HP's very popular managed, private and.
• Customer-facing Change Management / Change Control. I work with release coordinators and embedded deployment engineers to maintain an understanding of how changes will impact the customer, both short term and from a.
• I research, confirm and escalate any technical or usability issues found in HP Helion Public Cloud's implementation of Openstack technology, as well as underlying systems, PaaS services, and proprietary undercloud.
• I work to provide a conduit for concise feedback between customers and engineering teams, in a constant effort to improve the HP Helion Public Cloud experience.
• I am a customer advocate.

New York, New York, US

• Remote Access and Blackberry Support Specialist - Second Tier
• Expert support for Remote Access, Citrix, Blackberry and Desktop software, as implemented across a wide range of business groups inside Citi
• Full Admin rights in the central North America domain
• Validated software installs, modified/created Active Directory profiles, managed OVCM package delivery and configuration across a Domain of 40,000+ users
• Troubleshooting of advanced remote access issues such as authentication, session control, VPN tunnels (Juniper VPN), and Administration of Safeword Systems token database
• March 2011 – Granted permission to specialize in RiM Blackberry(tm) Enterprise Technology

New York, New York, US

• Service Desk Analyst - First Tier
• Severity 1 Escalation Specialist – liason between Incident Managers and customers reporting mission-critical outages – selected for ability to take ownership and follow through to insure timely communication of.
• First touch support for internal users, troubleshooting Remote Access, Citrix, VMware and Mobile Wireless solutions
• Troubleshooting both standalone VPN and Hoblink JWT-based end-user access to corporate network
• Provided information to end-users about procurement of all Remote Access related materials and entitlements
• Managed access with soft/hard token Challenge/Response user authentication (Safeword Systems)

US

Tier 1 Tech Support for AT&T Uverse

Education record

Cisco Networking Academy, Cisco Ccna Training

Education record

Core Studies

Education record