Josh Estell Email & Phone Number

San Francisco, Ca, Us

San Francisco, Ca, Us

Translating Fastly's technical value proposition and superior technology into new and satisfied customers.

San Francisco, Ca, Us

San Francisco, Ca, Us

Newbury, Berkshire, Gb

I am part of the new Micro Focus company, which was formed through a merger of Hewlett-Packard Enterprise Software and Micro Focus International. The merger occurred on September 1st 2017, and resulted in the seventh largest software company in the world. My team is responsible for the care and feeding of multiple large-scale production Openstack environments and the management of complex and mission-critical operations orchestration. I used to support Openstack clouds, now I make them sing. Highlight of Qualifications:• Excellent verbal and written communication skills• Comprehensive understanding of Openstack and associated virtualization technologies - both at the operations and consumer level• Unique skill set that combines expert customer relationship management with technical proficiency • Ability to develop and cultivate productive relationships with colleagues• Desire to imbue pride and a spirit of excellence in a team environment

Houston, Texas, Us

Houston, Texas, Us

HP Helion Public Cloud is one of the largest Openstack-based public clouds, with a particular focus on the needs of the enterprise customer. Helion is a unification of HP's very popular managed, private and virtual-private cloud technologies, with integration based on Openstack technology.What I do: • Dedicated point of contact for HP Helion's enterprise customers• Ownership of customer escalations and high-severity issues from reporting to resolution• Customer Advocate when engaging Engineering and Product Management• Resolve technical issues directly when possible, or by facilitating communication between customers and internal engineering resources • Work to understand the customer's evolving needs, and provide guidance for immediate and long-term success

Houston, Texas, Us

HP Helion Public Cloud is one of the largest Openstack-based public clouds, with a particular focus on the needs of the enterprise customer. Helion is a unification of HP's very popular managed, private and virtual-private cloud technologies, with integration based on Openstack technology.What I do:• Customer-facing Change Management / Change Control. I work with release coordinators and embedded deployment engineers to maintain an understanding of how changes will impact the customer, both short term and from a functionality standpoint. • I research, confirm and escalate any technical or usability issues found in HP Helion Public Cloud's implementation of Openstack technology, as well as underlying systems, PaaS services, and proprietary undercloud technologies. • I work to provide a conduit for concise feedback between customers and engineering teams, in a constant effort to improve the HP Helion Public Cloud experience. • I am a customer advocate.

New York, New York, Us

Remote Access and Blackberry Support Specialist - Second Tier • Expert support for Remote Access, Citrix, Blackberry and Desktop software, as implemented across a wide range of business groups inside Citi• Full Admin rights in the central North America domain• Validated software installs, modified/created Active Directory profiles, managed OVCM package delivery and configuration across a Domain of 40,000+ users• Troubleshooting of advanced remote access issues such as authentication, session control, VPN tunnels (Juniper VPN), and Administration of Safeword Systems token database• March 2011 – Granted permission to specialize in RiM Blackberry(tm) Enterprise Technology • Classified as one of 5 Subject Matter Experts in Blackberry handheld configuration and Blackberry Enterprise Server account administration, as implemented globally by Citi • Managed large migrations on BAS/BES system and integration with large-scale MS Exchange user base (40K+ globally). • Actively mentored new-hire classes, on-site and globally• Built relationships with all support levels that went beyond protocol, insuring that our group’s skill set was well-established, and insisted that we maintain a reputation of excellence and ownership within the Citi IT community

New York, New York, Us

Service Desk Analyst - First Tier• Severity 1 Escalation Specialist – liason between Incident Managers and customers reporting mission-critical outages – selected for ability to take ownership and follow through to insure timely communication of information critical to resolution• First touch support for internal users, troubleshooting Remote Access, Citrix, VMware and Mobile Wireless solutions • Troubleshooting both standalone VPN and Hoblink JWT-based end-user access to corporate network• Provided information to end-users about procurement of all Remote Access related materials and entitlements• Managed access with soft/hard token Challenge/Response user authentication (Safeword Systems)• Avaya Telephony support – extension mapping, password resets, branch PBX support• Experienced with Multiple CRM’s such as Remedy, OVSC, ServiceNow• January 2010 - First agent offered Full-time position at San Antonio location

Us

Tier 1 Tech Support for AT&T Uverse

Education record

Cisco Networking Academy, Cisco Ccna Training

Education record

Core Studies

Education record