NovaChat AI drives the development of advanced AI-powered chatbot solutions tailored to content creators, enhancing fan engagement and increasing revenue. The core product seamlessly integrates with creators' platforms, providing personalized, real-time communication at scale. By leveraging Retrieval-Augmented Generation (RAG), sentiment analysis, and robust security protocols, NovaChat AI delivers a unique conversational tool that elevates user satisfaction and creator profitability.Key Achievements:-Visionary Leadership: Conceptualized the entire platform from idea to execution, identifying a critical gap in the content creation market for personalized AI-driven engagement tools.-Strategic Development: Handpicked and managed a team of developers, providing clear technical direction and ensuring that key milestones were met on time and within budget, effectively transforming ideas into a functional, scalable product.-Innovation in AI: Directed the creation of an AI chatbot capable of mirroring the unique communication styles of creators, requiring extensive fine-tuning, natural language processing, and AI model training to ensure authentic interactions.-Product Architecture: Played a hands-on role in defining the architecture of the platform, focusing on seamless integration with existing creator tools and systems to maximize ease of use and adoption.-Team Empowerment: Designed and implemented a comprehensive developer incentive program, establishing clear time and quality KPIs that motivated high performance and fostered a culture of excellence.-Data Privacy & Security: Spearheaded efforts to ensure that the platform was built with top-tier security measures and robust privacy protocols, safeguarding both creators and users while maintaining compliance with international standards.

Customer Engagement: Developing strong relationships with clients to understand their needs and provide tailored solutions using Cognex's advanced machine vision and industrial barcode reading technologies.Technical Consultation: Offering technical support and consultation during the sales process, including conducting product demonstrations, training sessions, and technical presentations.Solution Design: Collaborating with customers to design and implement customized solutions that address specific application requirements and improve operational efficiency.Sales Support: Assisting the sales team in identifying and qualifying new business opportunities, preparing proposals, and closing deals.Market Analysis: Keeping abreast of industry trends, market conditions, and competitor activities to identify opportunities for growth and innovation.Collaboration: Working closely with cross-functional teams, including product development, marketing, and customer support, to ensure customer satisfaction and successful project delivery.

-Learned the foundations of sales and resiliency through a highly demanding, irreplicable experience.-Knocked on over 150 doors a day, mastering communication, negotiation, and problem-solving skills.-Developed adaptability and perseverance in the face of constant rejection and challenging conditions.-Built a disciplined mindset that continues to drive success in all professional endeavors.

• Developed, and organized the Phishing Playbook that included foundational phases for Incident Response and Remediation.• Coordinated with the team to produce the Website Defacement Playbook that included vendor collaboration that utilized the National Institute of Standards and Technology Cybersecurity Framework (NIST CSF) initial review of the primary functions.• Monitored and Responded to security events from and the network Intrusion Prevention System/Intrusion Detection System (IPS/IDS).• Investigated malicious emails that included phishing, spam, and general malware with Cisco IronPort & Antigena Email to protect the JTA against Advanced Persistent Threats (APTs).• Coordinated with the team to produce email phishing scenarios, USB drops, and vishing.• Reviewed existing Bitsight scoring from a security ratings perspective, and worked to remediate issues in the JTA environment, including review of the Vulnerability and Patch Management Program (VPMP) with Tenable.IO.

Assisted with the testing/data management of autonomous vehicles for the JTA. As well as working with strategic partnerships in both the public and private sectors to make headway in knowledge base and expertise.

Worked with high-level professionals in the Federal department, learning to navigate the corporate world through a startup environment. Focused on the sales and marketing division, utilizing skills to obtain and secure customer relations.Key Responsibilities:Collaborated with senior professionals in the Federal sector to develop and implement sales strategies.Conducted market research to identify potential clients and business opportunities.Assisted in creating marketing materials and sales presentations to attract and retain clients.Managed customer relationships by providing excellent service and addressing client needs promptly.

Worked as a customer service representative with a high customer focus displaying an ability to resolve problems in a timely manner. Quickly adopted the skill of professionally welcoming customers, along with building a relationship with members in a short period of time.

Routinely worked in teams under the guidance of professional mentors to creatively solve a business problem. Successfully implemented leadership abilities in day-long innovation challenges, shadowed industry professionals on a 1-on-1 basis, as well as applied proper analysis in team-building and development activities.