Joanne Bhaloo Email & Phone Number

United States

Toronto, ON, CA

Austin, Texas, United States

In my capacity as a senior member of Tundra's Direct Source team, I play a pivotal role in orchestrating the recruitment endeavors for both contractual and full-time IT and Engineering positions. This encompasses spearheading hiring initiatives conducted in collaboration with our clients through a specialized direct sourcing platform, as well as.

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Built, operated and scaled multiple 6-figure income eCommerce stores on various online platforms such as eBay, Amazon, Bonanza, Shopify, EtsyMet and exceeded projected business revenue plans by 1.5% yearlyManaged a Virtual Assistant team of 35 located in Philippines to efficiently run our eCommerce storesEvaluated suppliers to maintain tight cost controls.

Toronto, Canada Area

• Working within OntarioMD Operations Team and supporting the OntarioMD Portal applications including setting up infrastructure (development, test and production environments) and troubleshooting applications as it.
• WebLogic installation, domain creation, managed server clustering, and WLST scripting
• Manage Active Directory for our Windows 2008 Server environment, including creating user accounts, resetting passwords, creating groups and policies, synchronising the portal user accounts with the server Active.
• Web Services application infrastructure (e.g.: Apache, Tomcat, IIS, and sFTP servers) and Load balancing using F5
• Maintenance of IT asset library: software licenses (infrastructure, application, certifications), hardware, and associated annual renewals and maintenance following ITIL principles
• Triage of support tickets, escalation to vendors, and working with vendors until ticket resolved

Toronto, Ontario, Canada

• Manage mission critical financial applications in a 24/7 environment for some of Canada’s largest financial service companies including CIBC, Laurentian Bank, National Bank of Canada, Dejardins, TD Bank, Canadian Tire.
• Test and deploy code in UNIX, Linux, Windows, Mac, SharePoint, Sun ONE 7/8 Middleware, WebLogic, DataPower, Java and Oracle / SQL backend environments
• Support activities such as designing, writing and executing test plans & procedures, implementation plans and system documentation as well as participating in the deployment of approved application enhancements/changes
• Provided high level support according to the Service Level Agreements (SLA) that Davis and Henderson have with most of Canada’s largest banks and insurance companies
• Support multiple environments including Production, UAT, QA, Development and Stress Test and work hand in hand with Project Managers, Technical Analysts, DBAs, Developers and Architects
• Participate in daily Change Advisory Board (CAB) meetings to support requests for changes and to ensure needed approvals are given before large system or application changes

Toronto, Ontario, Canada

Was instrumental in helping Tundra Technical Solutions grow from a small agency in Toronto to having offices across Canada and the US with revenues of over $250mWorked closely with various Hiring Managers in whole end to end the entire recruitment process from creating job descriptions, recruiting candidates, setting up interviews to presenting offer.

Toronto, Ontario, Canada

Assisted clients with the installation, configuration, upgrading and troubleshooting of their VPN and Dial up connectionsConduct setup and audits of user accounts in Active directory, including password resets, group memberships or modificationsProvided end-user support with messaging issues related to Outlook, Exchange Server and Blackberry Enterprise.

• Developed product strategy and offered marketing solutions on product releases
• Involved in client development, promotion and pricing, researched and assessed competing products and companies
• Managed and facilitated national and international trade show booths and prepared marketing material
• Redesigned and maintained the product brochure, developer web site and other marketing material for company promotion
• Offered technical support to clients with Networking inquiries and concerns

• Diagnosed, troubleshooted, assessed and repaired both hardware and software concerns
• Consistently delivering high ticket quality, call quality and call time
• Deployment team lead for the entire office infrastructure change (over 500 desktops and laptops)
• Created fulfilment requests for 3rd Level Support Work Order Analysts within timeframes outlined in SLA
• Coached new analysts one-on-one for technical and customer service skills. Wrote documentation to be used by new analysts
• Logged all support help desk calls using Magic and Remedy ticketing system