Joanne Bhaloo Email & Phone Number

United States

Toronto, On, Ca

Austin, Texas, United States

In my capacity as a senior member of Tundra's Direct Source team, I play a pivotal role in orchestrating the recruitment endeavors for both contractual and full-time IT and Engineering positions. This encompasses spearheading hiring initiatives conducted in collaboration with our clients through a specialized direct sourcing platform, as well as undertaking external talent acquisition efforts.At the core of my responsibilities is active engagement in role qualification discussions with Hiring Managers. This strategic involvement ensures a nuanced understanding of the intricacies associated with open positions across various domains, including Security, Marketing, Engineering, Project Management, Architecture, and Senior Managerial and Executive roles. Through these collaborative efforts, I contribute substantively to the meticulous placement of qualified professionals, seamlessly aligning with organizational objectives and aspirations.

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Built, operated and scaled multiple 6-figure income eCommerce stores on various online platforms such as eBay, Amazon, Bonanza, Shopify, EtsyMet and exceeded projected business revenue plans by 1.5% yearlyManaged a Virtual Assistant team of 35 located in Philippines to efficiently run our eCommerce storesEvaluated suppliers to maintain tight cost controls and maximize business operational performance through rigorous sales negotiationsAcquired and sold various eCommerce stores used as investments into other business venturesSet company culture, facilitated communication and built cohesion between team members

Toronto, Canada Area

• Working within OntarioMD Operations Team and supporting the OntarioMD Portal applications including setting up infrastructure (development, test and production environments) and troubleshooting applications as it relates networking and hardware all based on Oracle Fusion WebLogic 11g • WebLogic installation, domain creation, managed server clustering, and WLST scripting• Manage Active Directory for our Windows 2008 Server environment, including creating user accounts, resetting passwords, creating groups and policies, synchronising the portal user accounts with the server Active Directory• Web Services application infrastructure (e.g.: Apache, Tomcat, IIS, and sFTP servers) and Load balancing using F5 • Maintenance of IT asset library: software licenses (infrastructure, application, certifications), hardware , and associated annual renewals and maintenance following ITIL principles• Triage of support tickets, escalation to vendors, and working with vendors until ticket resolved • Maintaining and analyzing WebLogic server performance, resource allocation and performance tuning• Continuous process improvement by recommending and documenting IT service management enhancements• Preparing of and deploying WebLogic and J2EE Applications and troubleshooting problems (such as environment, hardware, software, performance, etc.)

Toronto, Ontario, Canada

• Manage mission critical financial applications in a 24/7 environment for some of Canada’s largest financial service companies including CIBC, Laurentian Bank, National Bank of Canada, Dejardins, TD Bank, Canadian Tire Financial and Dundee Wealth• Test and deploy code in UNIX, Linux, Windows, Mac, SharePoint, Sun ONE 7/8 Middleware, WebLogic, DataPower, Java and Oracle / SQL backend environments• Support activities such as designing, writing and executing test plans & procedures, implementation plans and system documentation as well as participating in the deployment of approved application enhancements/changes• Provided high level support according to the Service Level Agreements (SLA) that Davis and Henderson have with most of Canada’s largest banks and insurance companies• Support multiple environments including Production, UAT, QA, Development and Stress Test and work hand in hand with Project Managers, Technical Analysts, DBAs, Developers and Architects• Participate in daily Change Advisory Board (CAB) meetings to support requests for changes and to ensure needed approvals are given before large system or application changes• Performing server-related and Sitescope Alert duties (delete logs, check systems health) as needed• Documenting action taken for resolution to Change Management and Incident Management Office (IMO)• Reviewing and analyzing, from an application support perspective, issues to quickly identify root causes. • Reviewing and analyzing, from an application support perspective, issues to quickly identify root causes, by preparing Maintenance RFC’s (review specifications, evaluate equipment, programs and applications, and recommend implementation of new or upgraded software and hardware)

Toronto, Ontario, Canada

Was instrumental in helping Tundra Technical Solutions grow from a small agency in Toronto to having offices across Canada and the US with revenues of over $250mWorked closely with various Hiring Managers in whole end to end the entire recruitment process from creating job descriptions, recruiting candidates, setting up interviews to presenting offer lettersResponsible for completing pre-employment reference checks and ensuring the onboarding process was completed as smoothly as possible Winner of “Recruiter of the Year” award in 2008, 2009 – reward was trips to Mexico, Bahamas and JamaicaLed a team of 12 junior and senior recruiters and helped them foster in their roles through process implementation, recruitment cycle and technical trainingLed the implementation of Bullhorn ATS across the organization which led to vast improvements in process and helped fuel large revenue growthHigh level experience working with different VMS Systems including both Beeline and SAP FieldglassPlaced almost every IT role imaginable including Block Chain Developers, Big Data, Full Stack Developers, SAP, Cloud , Mobile , DevOps, DBAs, CRM, Ruby on Rails, Java, .NET, Project Managers, iOS Developers, QA Analysts, Business Analysts, , Project Coordinators, Project Managers, Middleware Engineers and QA AutomationNegotiated contracts with various Job Boards which led to significant cost savings (Monster and Workopolis)

Toronto, Ontario, Canada

Assisted clients with the installation, configuration, upgrading and troubleshooting of their VPN and Dial up connectionsConduct setup and audits of user accounts in Active directory, including password resets, group memberships or modificationsProvided end-user support with messaging issues related to Outlook, Exchange Server and Blackberry Enterprise ServerWorked with other technical support analyst to document and communicate completed follow-up information to the customer to ensure complete customer satisfaction Completed routine software/hardware maintenance and operational support for applications/properties such as patching, OS upgrades Provided all levels of technical support and assistance to all users in the clinic

• Developed product strategy and offered marketing solutions on product releases• Involved in client development, promotion and pricing, researched and assessed competing products and companies• Managed and facilitated national and international trade show booths and prepared marketing material• Redesigned and maintained the product brochure, developer web site and other marketing material for company promotion• Offered technical support to clients with Networking inquiries and concerns

• Diagnosed, troubleshooted, assessed and repaired both hardware and software concerns• Consistently delivering high ticket quality, call quality and call time• Deployment team lead for the entire office infrastructure change (over 500 desktops and laptops)• Created fulfilment requests for 3rd Level Support Work Order Analysts within timeframes outlined in SLA• Coached new analysts one-on-one for technical and customer service skills. Wrote documentation to be used by new analysts• Logged all support help desk calls using Magic and Remedy ticketing system• Liaised with clients to ensure satisfaction with the resolutions provided by identifying gaps and creating supporting documentation• Designed and developed five intranet websites using HTML and JavaScript• Member of the Intranet committee, a weekly dedication for process improvements and changes• Created, tested, set up and re-imaging a standardized desktop for over 500 desktops and laptops with varying drivers, following the ITIL principles