Jacob Bickham Email & Phone Number

Oklahoma City, Ok, Us

Oklahoma City, Oklahoma, United States

• Plan and execute projects from initiation to closeout using waterfall methodology • Ensure projects are completed on timeNotable Projects• Banno Online Banking Conversion• InTune Mobile Migration• Contactless Debit Card Mass Re-issue• Implemented an Enterprise Text Message Platform

Oklahoma City, Oklahoma, United States

• Developed project timelines and communicated status updates to Stakeholders• Served as Project Manager for TFCU 2021 Virtual Member Meeting and TFCU Home Banking Travel Alerts

Oklahoma City, Oklahoma Area

• Conducted market research to identify new products or change existing products to improve Member experience and meet corporate strategic goals• Created Requirements Traceability Matrixes including for retail lending and credit card expense projects • Created product proposals and presented to Executive Team; Proposals include electric vehicle charging stations, payday loan alternative product and TFCU Foundation Contributions• Served as Project Manager to implement Pepper, the… Show more • Conducted market research to identify new products or change existing products to improve Member experience and meet corporate strategic goals• Created Requirements Traceability Matrixes including for retail lending and credit card expense projects • Created product proposals and presented to Executive Team; Proposals include electric vehicle charging stations, payday loan alternative product and TFCU Foundation Contributions• Served as Project Manager to implement Pepper, the humanoid robot at two branches• Served as backup Project Manager for NCR ITM implementation project Show less

Westbrook, Maine

• Created clear and detailed project plans for Development, Production and Customer Information System teams• Identified Project Implementation issues and determining Project course correction• Performed analysis of internal business units to determine process improvement projects including Synergent’s card hold processNotable Projects• Assisted with coordinating the build of a Data Warehouse for Synergent and its credit unions• Led planning and implementation of… Show more • Created clear and detailed project plans for Development, Production and Customer Information System teams• Identified Project Implementation issues and determining Project course correction• Performed analysis of internal business units to determine process improvement projects including Synergent’s card hold processNotable Projects• Assisted with coordinating the build of a Data Warehouse for Synergent and its credit unions• Led planning and implementation of Salesforce CRM platform for Sales and Customer Service teams• Managed Oswego FCU’s online banking conversion from Fiserv to Alogent• Led development of OpCon Self Service that saved an average of 8 days of production per month Show less

South Portland, Maine

• Project Manager who led projects for Sales, Operations and Information Technology teams• Presented project scope and results to Executives and team members• Documented action items and mitigated project risksNotable Projects• Coordinated with multiple vendors to launch the Consumer Direct business line including the IVR system • Managed the launch of two New York branch offices

• Developed test plans for custom report payroll software to expose flaws before released to production• Created custom payroll report training documentation for client’s custom reports

• Reviewed loan applications, analyzed credit bureau information, collateral valuation and title information• Calculated debt-to-income, determined applicant’s ability to repay and decisioned consumer loan applications including real estate applications

• LaserPro and DecisionPro software Administrator responsible for troubleshoting employee questions and resolving software issues• Test and troubleshot software releases prior to being installed on Production environment• Taught DecisionPro classes for bank employees and created training manuals

Bachelor Of Business Administration, Finance

Project Management Leadership Certificate Program

Lean Six Sigma White Belt Certification