• Managed and developed long lasting relationships with key brand clients (including PepsiCo, BIC USA, Hasbro, Clif Bar, and HP) to ensure 100% client satisfaction and 95%+ renewal rate.• Formulated and implemented strategic approaches to grow and upsell enterprise accounts; responsible for over $1.7 million in annual recurring revenue.• On-boarded, trained, and supported new and existing clients on Content Analytics platform to ensure consistently high client engagement levels.•… Show more • Managed and developed long lasting relationships with key brand clients (including PepsiCo, BIC USA, Hasbro, Clif Bar, and HP) to ensure 100% client satisfaction and 95%+ renewal rate.• Formulated and implemented strategic approaches to grow and upsell enterprise accounts; responsible for over $1.7 million in annual recurring revenue.• On-boarded, trained, and supported new and existing clients on Content Analytics platform to ensure consistently high client engagement levels.• Developed client success plans that outlined KPIs, success metrics, potential issues, and recommendations.• Acted as ‘voice of the customer’ between Product Team, QA Team, Development Team, and Sales Management to problem solve and ensure productive communication and implementation of processes.• Delivered quarterly business reviews and other strategic meetings to executive level roles.• Analyzed internal KPIs and leveraged tools such as Salesforce and ClientSuccess to gauge business health on a daily, weekly, and monthly basis. Show less

• Main point of contact for brand and retail clients for cloud based product information exchange platform.• Manage platform on-boarding and ongoing program management/support for clients with duties including: project management, marketing collateral creation, reporting, documentation, training, and troubleshooting.• Liaison between clients and internal sales, marketing, and development teams to generate continuous platform improvement.• Upsell new platform features/capabilities… Show more • Main point of contact for brand and retail clients for cloud based product information exchange platform.• Manage platform on-boarding and ongoing program management/support for clients with duties including: project management, marketing collateral creation, reporting, documentation, training, and troubleshooting.• Liaison between clients and internal sales, marketing, and development teams to generate continuous platform improvement.• Upsell new platform features/capabilities to increase recurring monthly revenue and renewal agreements.• Work with clients as an intermediary to target vendor and/or retailer lists to expand platform adoption and user base. Show less

• Product Manager for the mobile experience of the Institutional Retirement and Trust (IRT) division of Wells Fargo.• Create and drive the direction and execution of the IRT mobile experience strategic roadmap.• Provide mobile specific subject matter and technical expertise in identifying, evaluating, and developing systems and procedures that are industry competitive and cost effective.• Collaborate with project management team, development team, and user experience team, to… Show more • Product Manager for the mobile experience of the Institutional Retirement and Trust (IRT) division of Wells Fargo.• Create and drive the direction and execution of the IRT mobile experience strategic roadmap.• Provide mobile specific subject matter and technical expertise in identifying, evaluating, and developing systems and procedures that are industry competitive and cost effective.• Collaborate with project management team, development team, and user experience team, to resolve questions, assess user needs, and recommend changes where needed within the Wells Fargo IRT mobile experience.• Partner with Web Product Team to document product/project requirements, client facing training materials, test scripts, and business launch plans for new features. Show less

• Managed e-commerce retail channel for our largest client (Lowe’s) providing interactive product merchandising solutions, content syndication, consultative information, and performance reporting.• Managed marketing programs and projects including product demos, product selectors, buying guides, configurators, visualizers, selling tools, and mobile applications from start to finish.• Developed and launched mobile content and QR code/MS Tag program to make our applications easily… Show more • Managed e-commerce retail channel for our largest client (Lowe’s) providing interactive product merchandising solutions, content syndication, consultative information, and performance reporting.• Managed marketing programs and projects including product demos, product selectors, buying guides, configurators, visualizers, selling tools, and mobile applications from start to finish.• Developed and launched mobile content and QR code/MS Tag program to make our applications easily accessed via smartphones and tablets.• Offered consultative advice to both client and vendors in an effort to increase development and recurring revenue.• Reviewed, created, and established channel merchandising programs to increase purchase conversions and consumer engagement. Show less

• Promoted to manage a Junior Account Executive within 10 months of being hired.• Trained Junior AE in all aspects of proprietary software applications, client relations, project management, and time management techniques.• Upgraded and up-sold existing accounts.• Maintained a 98% license renewal rate for my client base.

• Oversaw all client relations for 50+ clients - foremost managing the MYO (Make-Your-Own) Product Demo Suite, which allows users with no technical background to create interactive rich media content.• Trained clients on all aspects of proprietary applications (including product demos, product selectors, buying guides, ratings and reviews, as well as custom projects).• Maintained spreadsheets in Excel and internal CRM to keep track of client status and production tasks.•… Show more • Oversaw all client relations for 50+ clients - foremost managing the MYO (Make-Your-Own) Product Demo Suite, which allows users with no technical background to create interactive rich media content.• Trained clients on all aspects of proprietary applications (including product demos, product selectors, buying guides, ratings and reviews, as well as custom projects).• Maintained spreadsheets in Excel and internal CRM to keep track of client status and production tasks.• Additional responsibilities include asset management, interactive production, project management and support, content review, and media syndication. Show less

• Managed a staff of 24 employees• Developed monthly work plans to meet the seasonal demands of our largest account• Implemented new hiring strategies to ensure only the best and most qualified workers were hired• Trained and monitored all new employees in several areas according to strict corporate standards