Jozsef Birton Email & Phone Number

Luxembourg City, Lu

Luxembourg, Luxembourg

Contern, Luxembourg, Luxembourg

Being the main contact for customer Apple, I'm in charge for the daily execution of the services in scope (e.g. Order Fulfillment, Transport Management, Freight Settlement, Request and Deviation Management, Visibility and Monitoring).Execute administrative tasks (e.g. cost allocations, effort reporting) and prepare/send standard reports (e.g. document monitoring & forecast).Execute event monitoring services to guarantee agreed delivery service. Check and open deviation reports basedon event monitoring.Issue or receive as well as respond to deviations reported, by identifying root cause, causing party and proposing corrective actions.

Luxembourg

Create and manage the framework supporting Kuehne Nagel's transportation network.Transform business specifications into functional and technical solutions, prepare and support the go-live of the solutionSet up and maintenance of master data for related applications.Upload and technical support of rate related data.Checking, adjusting and refining error messages caused by missing and/or incorrect data sent from customers and third parties.Timely resolution and root cause analysis of each issue.Bug reporting and follow up of fixes including testing.Support during UAT/SiT sessions in cooperation with multiple internal teams.Providing data as for analysis, overviews, statistics, reports.Compliance with the relevant GDP/GxP requirements, guidelines and quality standards for pharmaceutical customers.Testing of new releases/new versions or customer related test in any applications in use.Knowledge transfer and management.Creating and conducting of training units and issuing of training material.Deployment and improvement of IT processes.Issuing of working instructions and other documentation for Business Systems Support team.

Luxembourg

Escalated help desk support to thousands of users globally.Managing online communication channels related to the company's web services, handling and resolving customer complaints and technical problems, following up reported site bugs in English and Spanish language.Create tickets to keep records of customers’ interactions, details of inquiries, complaints, comments. Log, assign and track progress of queries and customer requests from receipt to completion.Refer unresolved customer grievances to designated departments. Escalate any high risk customer issues (financial, legal, reputation).I was also responsible for mentoring new colleagues.

Master'S Degree, Economics

In specialization of Leadership and Organization - Management Consulting Main subjects: Business Economics, Quantitative Methods.

Master'S Degree, Sports Management

Activities and Societies: Member of the Hungarian Society of Sport Science - Committee of Sport InnovationIt was a joint master program.

Bachelor'S Degree, Sports Studies

Activities and Societies: Organizing excursionsDuring this Erasmus scholarship I have improved my self management and social awareness.

Bachelor'S Degree, Sports Management

Activities and Societies: Organizing the National Table Tennis Championship between the Hungarian Universities.Main subjects: Finance.